2/10 Terrible
kelsey
Traveled with family
May 20, 2024
Liked: Cleanliness
Disliked: Staff & service
I booked the property because it had a pool. Upon arranging we seen a sign saying the pool was closed. I went to address the issue with the staff. They had to call a manger because they didnt have one on site. They rolf me i had to stay one night but then cancel and they can refund the second night. They said i needed to call Travelocity and met them handle it. Upon speaking with a Travelocity agent she called the hotel and was told to email them and they will hear back by 9 am the next day. So the agent told me to go ahead and leave the hotel. Which i did 30 minute from arriving and i got a different hotel. The hotel is refusing a refund because they said i got an email on may 3rd that the pool was closed. i NEVER GOT AN EMAIL. Travelocity has tried to help but its been a nightmare. When i was waiting to even check in the lady at the counter was telling an employee that sunday had 40 check outs and none of them better be late because she wasnt dealing with it. Very unprofessional.
kelsey
Stayed 2 nights in May 2024