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"Great All Inclusive Hotel, variety of food, different entertainment events everyday, friendly staff service. " More

By a verified traveler on Wed 06 Jul 2022

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Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Xaman Ha Aviary is within 2 miles (3 km).

All-inclusive

This all-inclusive property features 5 restaurants, 3 outdoor pools, and an outdoor tennis court. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the gym and free perks like buffet breakfast and free self parking.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$173* Per night/room Dec 18 - Dec 19

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Allegro Playacar - All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Allegro Playacar - All Inclusive

Everyone (10) Couples (4) Family (6)
1 out of 5
Check in, they said come back at 3 and our room would be ready. 3:00 complete chaos, people yelling upset. We waited in line for an hour to first be told there was no rooms, then she said we have rooms but no hot water anywhere and no ac in some, so there shipping their guest to a resort 20 minutes south. Said that wouldn't work as we have diving package paid for and the taxi fare would be expensive. Not to mention that resort was remote nothing down there. Finally insisted on a room there which we then had to wait again for a room. People were upset that the hotel lied to them about the whole situation which meant a loss of a half a day of their vacation before they got moved to other resort. We settled for no hot water but it was more that that. Ac hit and miss no water in shower for 2 days finally my husband blew up and the got the shower working. During this time we did not see any work crews on property. Left me to wonder how they were washing dishes when there was no hot water on property at all. The i thought about people not wanting to take cold showers and using pool. My husband and i have traveled a lot and was our 3rd time here. The condition overall of the property has diminished. We are not hard to please but the lying and misleading communication is unacceptable. So many people derailed by their actions, just sad. Will never come back here and will continue to let our group know what has happened to this resort. 😒

Posted by on Nov 21, 2022

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Comment from Hotel Management

Nov 23, 2022 by Community Manager

Dear Teresa,Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback, as it allows us to continually improve the experience we create for our guests.We apologize for the technical issues you encountered, especially about the hot water; there is absolutely no excuse for those overlooked details, as all rooms must be thoroughly checked daily. We will be sure to reinforce the procedure. We also regret that we did not make you feel supported. We work daily to provide attentive and personalized service giving all possible solutions to fully enjoy your stay with us.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.Community Manager

5 out of 5
Great All Inclusive Hotel, variety of food, different entertainment events everyday, friendly staff service.

Posted by on Jul 6, 2022

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Comment from Hotel Management

Jul 6, 2022 by Community Manager

Dear Fernando, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service. We look forward to your soon return, it will always be a pleasure to welcome you.

1 out of 5

Posted by on Jul 5, 2022

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3 out of 5
A lot of the servers and bartenders remembered us from the past 3 stays here. Beach is beautiful!

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 13, 2022 by Community Manager

Dear Sheryl, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation. Come back soon, it will always be a pleasure to receive you.

1 out of 5
to much to list , orange water , leaks , air did not work correctly.

Posted by , from High Point on Oct 18, 2021

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Comment from Hotel Management

Oct 18, 2021 by Community Manager

Dear Brian. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards

4 out of 5
Pros: great beach access, all inclusive, friendly staff, food was good… Humberto (server) and Julio (customer service) were our favorites!! Cons: due to grass palapa style roof, room was super humid. Floor had a sheen due to humidity and bed felt forever damp. AC broke on last evening BUT they had it fixed within an hour of reporting it.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 18, 2021 by Community Manager

Hi Stephanie, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.

4 out of 5
The staff and how clean the property was What I thought was unique about the property was all the people from different parts of the world Dislike the rain

Posted by , from La Puente on Sep 15, 2021

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Comment from Hotel Management

Sep 19, 2021 by Community Manager

Dear Diane. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards.

4 out of 5
Well kept grounds, staff continually working to keep it clean and dry. Entertainment staff was great. It rained much of our trip but they kept it fun. Bathrooms by the pool were very dirty, unkempt Some of the restaurants and amenities weren’t in continual operation due to Covid restrictions. Lack of communication about when certain amenities were open Great location - easy to get to 5th street and local market

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 23, 2021 by Community Manager

Dear Guest. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards.

5 out of 5
Everything looked very nice and clean. Everyone was so friendly. We enjoyed the experience very much.

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Community Manager

Dear Guest, Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Warmest regards!

5 out of 5

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Community Manager

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Regards!

About the Allegro Playacar - All Inclusive

Location Lote Hotelero No. 7, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and select beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Allegro Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Allegro Playacar - All Inclusive offers its guests 3 outdoor swimming pools, an outdoor tennis court, a fitness center, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Allegro Playacar - All Inclusive. Self parking is free. A complete renovation of Allegro Playacar - All Inclusive was completed in December 2016. This 3.5-star Playa del Carmen property is smoke free.

  • 286 guestrooms or units
  • 2 levels
  • 38 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Allegro Playacar - All Inclusive offers 286 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2016.

  • Private balcony or patio
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.

Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 28.87 per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Allegro Playacar
  • Allegro Playacar All Inclusive All-inclusive property
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro All Inclusive All-inclusive property
  • Allegro Playacar Playa del Carmen
  • Allegro Playacar All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive All-inclusive property

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.