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Thompson Playa Del Carmen Main House, by Hyatt

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach, connected to a shopping center

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Photo gallery for Thompson Playa Del Carmen Main House, by Hyatt

Exterior
Property entrance
Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes
Exterior
Suite, 1 King Bed, City View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.8

Excellent

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast available
  • Pool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 Queen Bed

8.1/10 Very Good
  • 380 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed (Thompson)

  • 847 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Balcony

8.8/10 Excellent
  • 540 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

10/10 Exceptional
  • 547 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony

  • 1100 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed

8.2/10 Very Good
  • 515 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Queen Beds

10/10 Exceptional
  • 515 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed, City View

  • 880 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle Corazón and Calle 12 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Porfirio’s - 1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Mazza Pizza - 2 min walk
  • Sushi Ken - 2 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Thompson Playa Del Carmen Main House, by Hyatt

4.5-star adults-only hotel near Playa del Carmen Main Beach, connected to a shopping center
Some rates at Thompson Playa Del Carmen Main House, by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Thompson Playa Del Carmen Main House, by Hyatt offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Thompson Playa Del Carmen Main House, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Thompson Playa Del Carmen Main House, by Hyatt offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator

Room amenities

Entertainment

  • LED TV with premium digital channels

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 34.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15–25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

How close is Thompson Playa Del Carmen Main House, by Hyatt to the airport?

Thompson Playa Del Carmen Main House, by Hyatt is 21.3 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Thompson Playa Del Carmen Main House, by Hyatt have an airport shuttle?

Thompson Playa Del Carmen Main House, by Hyatt offers an airport shuttle 24 hours a day, for a charge of USD 110 per vehicle, one-way.

How close is Thompson Playa Del Carmen Main House, by Hyatt to the beach?

This hotel is a short 4-minute walk from Playa del Carmen Main Beach and 8-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Thompson Playa Del Carmen Main House, by Hyatt offer free breakfast?

Free breakfast isn’t provided at Thompson Playa Del Carmen Main House, by Hyatt, but continental breakfast is offered for a fee of between USD 15 and 25 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Thompson Playa Del Carmen Main House, by Hyatt?

No, there is no casino at this hotel, but Riviera Gran Casino (5-min walk) is nearby.

What time is check-in at Thompson Playa Del Carmen Main House, by Hyatt?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Thompson Playa Del Carmen Main House, by Hyatt?

Free parking is not available at this hotel. Valet parking is available for USD 15 per night.

Does Thompson Playa Del Carmen Main House, by Hyatt have a pool?

Thompson Playa Del Carmen Main House, by Hyatt features an outdoor pool.

Does Thompson Playa Del Carmen Main House, by Hyatt have a restaurant?

Yes, there are 2 restaurants on site.

Does Thompson Playa Del Carmen Main House, by Hyatt have a spa?

There are no spa services available at this hotel.

How close is Thompson Playa Del Carmen Main House, by Hyatt to downtown Playa del Carmen?

Thompson Playa Del Carmen Main House, by Hyatt is 0.1 mi away from Playa del Carmen.

Thompson Playa Del Carmen Main House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 816 reviews" "
Rating 8 - Good. 153 out of 816 reviews" "
Rating 6 - Okay. 78 out of 816 reviews" "
Rating 4 - Poor. 30 out of 816 reviews" "
Rating 2 - Terrible. 38 out of 816 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Disliked: Staff & service, amenities
Nothing works in this place. Tv streaming doesn’t work. Hot tub on my balcony suite doesn’t work. Probably the loudest hotel in the town. Very disappointed. Stay elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Rana

Stayed 7 nights in Feb 2024

8/10 Good

jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, requested for more pillows but they never came. Slippers are some of the best I’ve used at a hotel.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Recomendable
Hotel muy bien ubicado, a solo pasos de los mejores restaurantes de PDC, en general el hotel muy bien, piscinas y restaurante OK! El pero fue el inodoro del cuarto no funcionaba bien, se reporto con recepcion desde el dia de llegada y asi paso todos los dias de la estadia sin solucionarlo, todas las veces decian que mandarian a alguien y no lo solucionaron nunca.
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy to stay in a hotel i know however the check in process was definitely slow. But the attendants were trying and very friendly and because i am in the industry i let it go.
Stayed 1 night in Jan 2024

4/10 Poor

Megan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service was just missing. Check in took forever because the girl was on her phone. Parking was a nightmare! No valet. They close down 5th ave so we had to park 5 blocks away. Waited 30 mins at breakfast for a cup of coffee. We knew we were in trouble when there we earplugs by the bed. Every surrounding restaurant is so incredibly loud you can’t hear yourself think. Unless you’re looking for a massive party scene I would not recommend this hotel or Playa Del Carmen in General. We were there less the 24 hours and split.
Stayed 1 night in Jan 2024

8/10 Good

Ashley, Farmingdale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Stayed 3 nights in Jan 2024

2/10 Terrible

Mario, Bloomington

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat. Also the rooms have a funny smell (like burnt) I had a couple nights and I left on the first one. Didn’t get a refund by the way. I was very exited about this hotel but won’t be coming back. Now I know.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jordan, Los Angeles

Traveled with partner
Disliked: Staff & service
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Stayed 1 night in Jan 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
Stayed 1 night in Jan 2024