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4.4 out of 5

"Overall everyone treated us well. We were very happy with our stay. " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

3.5-star hotel near Rochester Riverside Convention Center, connected to the convention center

City center stay

You'll be steps from Rochester Riverside Convention Center and within a 10-minute walk of Blue Cross Arena with a stay at this Downtown Rochester hotel. Eastman School of Music and Strong are also within half a mile (1 km).

Free airport shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like a free area shuttle.

Free WiFi, comfy beds

The 338 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and flat-screen TVs with cable channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Mar 8 - Mar 9

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, River View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Rochester ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Rochester

Couples (2) Family (4)
4 out of 5
Overall everyone treated us well. We were very happy with our stay.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Hotel Manager

Thanks for the rating and review! We hope to see you again soon.

4 out of 5
Conveniently located. Friendly and helpful staff. Room was not cleaned on our last day, though.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Hotel Manager

Thank you for rating and for the feedback. We hope you have the opportunity to stay with us again soon.

5 out of 5
Modern, clean, very comfortable king bed. Staff very accommodating and friendly.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Dustin-General Manager

Thank you for taking the time to review the transformed Hyatt Regency Rochester! We appreciate your feedback and look forward to seeing you again in the future!

4 out of 5
The restaurant sucked! The food was terrible. Also, the elevators were a big hassle!

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 16, 2019 by Dustin-General Manager

I would like to sincerely apologize about your experience in our restaurant. We pride ourselves on serving quality food and it seems we have dropped the ball. I hope you will give us a chance, by staying with us again, to show you that your experience was an exception to our standard level of service. Thank you for taking the time to review the Hyatt Regency Rochester, we truly appreciate your feedback.

5 out of 5
The hotel is very clean and the staff have been super nice.

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 9, 2019 by Dustin-General Manager

Thank you so much for taking the time to review the Hyatt Regency Rochester! We truly appreciate your feedback and look forward to seeing you again in the future!

Property Features

Hyatt Regency Rochester offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hyatt Regency Rochester. An area shuttle within 3 miles and a roundtrip airport shuttle at scheduled times are free. Parking is available for a fee. This 3.5-star Rochester hotel is smoke free.

  • 338 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Rochester, NY (ROC-Greater Rochester Intl.) (11 km / 6.8 mi)
  • Train station: Rochester Station (1 km / 0.6 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 miles, and train station pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Rochester offers 338 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

Scene on Main Street - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is available at scheduled times from 6 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered at scheduled times from 6 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbsService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 16 for adults, USD 9 and USD 9 for children (approximately)
  • Self parking fee: USD 12.00 per day (in/out privileges)
  • Valet parking fee: USD 17.00 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Hotel Rochester
  • Hyatt Regency Rochester
  • Hyatt Rochester
  • Rochester Hyatt
  • Rochester Hyatt Regency
  • Hyatt Regency Rochester Hotel Rochester
  • Hyatt Regency Rochester Hotel
  • Hyatt Regency Rochester Hotel
  • Hyatt Regency Rochester Rochester
  • Hyatt Regency Rochester Hotel Rochester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.