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"Very nice room and facilities " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

3.5-star hotel near Syracuse University

City center stay

Within a 15-minute walk of this Downtown Syracuse hotel, you'll find Syracuse University and Armory Square. SUNY Upstate Medical University and The Oncenter are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and a computer station are also offered.

Free WiFi, flat-screen TVs

The 277 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, rainfall showerheads, and coffee/tea makers are also available. Weekly housekeeping is available.

Standard Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$133* Per night/room May 30 - May 31

Standard Suite, 1 Bedroom, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Syracuse, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Syracuse, an IHG Hotel

Everyone (13) Couples (2) Family (5)
2 out of 5

Posted by on Aug 19, 2021

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5 out of 5
Very nice room and facilities

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by Kyle, GM

Thank you for the kind words and feedback! Hope to see you back in the near future.

5 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 8, 2020 by Jeremiah T

We loved having you visit us, and are thrilled to hear you enjoyed your stay. We hope we get a chance to see you again soon.

3 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 3, 2020 by Jeremiah T

We are sorry to hear your stay wasn't the perfect experience we hope our guests have. We would love to know more about what we could do to make it better for you and our future guests. We hope you return and give us a chance to show you we are capable of so much more.

5 out of 5

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 6, 2020 by Jeremiah T

Thank you for the review. We hope we get a chance to see you again on your next trip to Syracuse.

5 out of 5
Unique rooms in a great location. Beautiful hotel.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
The room was perfect. Hotel staff were very helpful and friendly. Would definitely stay there again.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 18, 2019 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3 out of 5
The desk clerk wasn’t very welcoming. We were assigned the handicapped room. The hotel charges $15 to park. The parking is directly connected to the hotel. A bar and restaurant are onsite too.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 31, 2019 by Jeremiah T

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5
Check In was great,,,,,,50 characters needed ....ok do you hear me now...:-(

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 31, 2019 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3 out of 5
I found the room to be very crowded due to the round floor plan of the building. There is a lot of defered maintence in both the bathroom and the desk area. I was also disappointed to find out I didn't qualify for points because I booked through a third party!!!

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 22, 2019 by Jeremiah T

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

About the Crowne Plaza Syracuse, an IHG Hotel

Location 701 E Genesee Street, Syracuse, NY 13210

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12500 square feet (1161 square meters) and includes conference space. The business-friendly Crowne Plaza Syracuse, an IHG Hotel also features a 24-hour fitness center, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 3.5-star Syracuse hotel is smoke free.

  • 277 guestrooms or units
  • 20 levels
  • 12500 sq ft of conference space
  • 1161 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Syracuse Regional Transportation Center (5.6 km / 3.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Syracuse, an IHG Hotel offers 277 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.

Crowne Plaza Syracuse, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Syracuse
  • Crowne Plaza Syracuse
  • Syracuse Crowne Plaza
  • Renaissance Syracuse
  • Crowne Plaza Syracuse Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.