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Holiday Inn O'Hare

3-star property
5615 North Cumberland Avenue, Chicago, IL 1-855-201-7819

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3.9 out of 5
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See all 17 Travelocity Reviews

"General good in all areas, the check in, the cleanliness of the " More

By a verified traveler on Sat 28 Dec 2019

Points Of Interest

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Hotel Description

3-star hotel near Donald E. Stephens Convention Center

Close to airport

Your stay at this O'Hare hotel places you within 3 miles (5 km) of Donald E. Stephens Convention Center and Rosemont Theatre. Rivers Casino and Parkway Bank Park Entertainment District are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, sofa beds

The 245 guestrooms feature comforts like premium bedding and pillow menus, while sitting areas and refrigerators offer the conveniences of home. Other amenities include free WiFi, sofa beds, and flat-screen TVs with cable channels.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$73* Per night/room Jan 24 - Jan 25

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn O'Hare ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn O'Hare

Everyone (14) Couples (2) Business (1) Family (1)
4 out of 5

Posted by on Nov 21, 2020

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Comment from Hotel Management

Nov 27, 2020 by Vincent

Thank you so very much and hope to see you soon!

4 out of 5
General good in all areas, the check in, the cleanliness of the

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 28, 2019 by Nauman

Thank you so much for staying with us and appreciate your honest feedback!

4 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 18, 2019 by Nauman

Thank you for staying with us and we really appreciate your feedback and business! Please visit us again!

4 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by ordbm

Thank you for your review. We appreciate your feedback!

4 out of 5

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 11, 2019 by ordbm

Thank you for your positive review And feedback!

2 out of 5
I reserved a king room got a queen room that was attached to another room which the other room tried to come into my room

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 11, 2019 by Murtuza

Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CHICAGO O'HARE AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you

5 out of 5

Very comfortable

Pros: Having a refrigerator, microwave, and a great mattress.
Location: The Rosemont Center is about 3 miles west with restaurants, a movie theatre, and the Rosemont Theatre.
I took a room there because it was 2 blocks from my workplace. A snowstorm was coming and it was the closest in the price range I wanted. The restaurant, Bar Louie, was a great plus, too. The room was very comfortable and mattress was in great condition. The amenities included a refrigerator and microwave. All the staff were helpful and friendly.

Posted by , from Wheaton,IL on Feb 10, 2018

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Comment from Hotel Management

Feb 14, 2018 by Murtuza

Dear Guest, Thank you for staying with us at Holiday inn O'Hare Chicago I would like to thank you for good comment. We appreciate the time you took to complete the survey. We look forward to stay with us again. Sincerely, Murtuza Hussain

4 out of 5

Great beds and more--a few drawbacks

Pros: See above
Cons: See above---find an alternative to having breakfast in the Louie bar.
Location: See above Great shuttle to/from O'Hare
I've stayed twice at the Holiday Inn on Cumberland Avenue by O'Hare--both times after an international flight from UK where I could not book a reasonably priced commuter flight to Ohio on the same day I had great deals coming from Edinburgh, Scotland via Dublin. Three things I like best about this Holiday Inn are 1) convenient shuttle service from O'Hare every half hour and 2) amazingly comfortable beds with fluffy pillows 3) lots of nice towels. Oh yes, the room and bathroom are spotlessly clean. The only part of my stay that didn't seem positive to me was having the breakfast at the Louie bar. I was put off last year by the atmosphere and didn't eat but this year my flight wasn't until 11:40 so I needed breakfast. True, the food was fine, but eating breakfast at 6 a.m. with the bar, dominating a room flanked multiple large TV screens with jazz playing robustly is uncomfortable for me. I like bars and jazz--in the evening. I wish this Holiday Inn would offer something different for breakfast.

Posted by , from Ada, Ohio on Jul 17, 2017

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Comment from Hotel Management

Jul 23, 2017 by HotelStaff

Here at Holiday Inn Ohare we truely appreciate your feedback. We are glad you enjoyed your stay and we are hoping you will be back shortly. We will look into the breakfast options more carefully.

5 out of 5

Vacation and shopping trip.

Pros: Convenient location just off the interstate.
Cons: Bar Louie wasn't very good. Food was cold when it hit the table and the chips were burnt.
Location: Not much to do close by but the train station is very close.
Location was excellent! Just a short walk to the train station. Hotel staff were all very helpful.

Posted by , from Kentucky on Jun 11, 2017

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1 out of 5

Worst hotel experience of my life

Very poor experience & we will never stay here again. Room felt dirty. The walls were paper thin and the couple next door fought from 2 am to 5 am. We were afraid to do anything because the man was very intoxicated and we were afraid of any repercussions. Hotel staff never asked about our experience. We only stayed here because of the shuttle service to the airport. The return shuttle never arrived at the time specified. 30 minutes later they finally came. Not a pleasant experience when you have small children. AVOID AT ALL COSTS!

Posted by , from IA on May 6, 2017

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About the Holiday Inn O'Hare

Location 5615 North Cumberland Avenue, Chicago, IL 60631

Property Features

Holiday Inn O'Hare offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5259 square feet (489 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn O'Hare. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. This 3-star Chicago hotel is smoke free.

  • 245 guestrooms or units
  • 11 levels
  • 5259 sq ft of conference space
  • 489 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (7.8 km / 4.8 mi)
  • Train station: Niles Edison Park Station (3.6 km / 2.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Holiday Inn O'Hare offers 245 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Bar Louie O Hare - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Holiday Inn O'Hare

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Extended parking fee: USD 20 per day
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn
  • Holiday Inn Hotel O'Hare
  • Holiday Inn O'Hare
  • O'Hare Holiday Inn
  • Holiday Inn O'Hare Hotel Chicago
  • Holiday Inn O'Hare Hotel
  • Holiday Inn O'Hare Chicago
  • Holiday Inn Chicago o`Hare Hotel Chicago
  • Holiday Inn O'Hare Hotel
  • Holiday Inn O'Hare Chicago
  • Holiday Inn O'Hare Hotel Chicago

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.