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"I am a repeat customer at this location. I have had great service every time. " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

3.5-star hotel near University of Memphis

In suburbs

Your stay at this East Memphis hotel places you within 3 miles (5 km) of Theatre Memphis and Memphis Botanic Gardens- Hardin Hall. Audubon Park and Dixon Gallery and Gardens are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 264 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and MP3 docks.

King Executive

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Club Level Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe 2 Double Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe room with king bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Memphis ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Memphis

Everyone (7) Couples (1) Family (3)
5 out of 5
I am a repeat customer at this location. I have had great service every time.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Anthony F

Thanks for choosing the Doubletree Memphis for your lodging needs.

5 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 16, 2019 by Anthony F

Thank you for choosing the Doubletree Memphis for your lodging needs.

5 out of 5
Nice friendly staff, convenient location to everything i wanted to see.

Posted by on Sep 15, 2019

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Comment from Hotel Management

Oct 2, 2019 by Anthony F

Thank You for choosing the Doubletree Memphis for your lodging needs.

2 out of 5
Hotel was nice, location not bad, but the mattresses were absolutely horrible. I expected better from DoubleTree/Hilton.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 7, 2019 by Anthony F

Thank you for choosing the Doubletree Memphis for your lodging needs.

2 out of 5
I was very disappointed to find out there was no complimentary breakfast. After reading that in the hotel description before booking ! Some of the staff had poor customer service. The lady at the desk (Robin) on the day of check-out looked very annoyed to have to pause her conversation to answer my question. However, I do want to highlight staff that exhibited EXCELLENT customer service. When I checked in there were two gentlemen and lady present at the desk with smiling faces. There also was a lady in housekeeping who greeted with me so much enthusiasm, and that truly made up for my first encounter that morning. I choose this hotel because it’s not far from where I attend school and figured it should be nice considering the price. However, I’m thankful for this experience because I’ve learned price is not everything when considering hotels, and I will never be back.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 12, 2019 by Anthony F

Thank you for choosing the Doubletree Memphis for your lodging needs.

3 out of 5
Staff not friendly and I still have not received my receipt which they said would be mailed to me. Not the same as it used to be.

Posted by on Oct 15, 2018

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Comment from Hotel Management

Oct 17, 2018 by Anthony F

Thank you for choosing the Doubletree Memphis for your lodging needs. Please contact Expedia Travel services for a copy of your receipt.

2 out of 5

No Privacy, Paper Thin Walls

Pros: The Front desk staff was helpful
Cons: Overall structure
Location: nearby several eating choices
Book somewhere else--Paper Walls. Everything could be heard on the 4th floor from every patron that walked in the hallway, every conversation and housekeeping visited at 9am in the morning on checkout day, could have waited until I checked out, it was a horrible experience, won't be back. No rest, pillows too soft for my comfort, could not rest or study.

Posted by on Mar 12, 2018

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Comment from Hotel Management

Apr 9, 2018 by Anthony F

Thank you for taking the time to share your comments regarding your most recent stay at our hotel. We look forward to serving you in the near future.

2 out of 5

Disappointing Stay

Pros: Close to my event. Comfortable bed.
Cons: Kitchenette area, upkeep of the building, elevator, carpets
Location: Local restaurants where good and enjoyable. This was not the Doubletree that I am use to staying in. This was poorly kept. I over paid.
I overpaid for this hotel room. I love Memphis, TN and enjoyed the visit with friends. However this hotel interior was not in good condition. The elevator interior lights went out twice. On the third floor the exterior lights to note the location of the elevator was broken and hanging off the wall. Moreover, the staff was most friendly and helpful each time I saw them.

Posted by , from Riverside, CA on Sep 12, 2016

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Comment from Hotel Management

May 2, 2018 by FOM

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our staff and we will address the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.

4 out of 5

Great location for our venue

Pros: Location was perfect for us. Very convenient to everything we needed.
Cons: Size of the double double room, especially the bathroom, to be able to truly accommodate 4 people.
Location: Close to Memphis zoo, botanical gardens, Pink Palace/planetarium, and the U of M. Also, there are several restaurants in the area.
This hotel is nestled in a convenient location with short drives to downtown, and other sites. Hotel staff was very friendly and accommodating. We stayed on the Executive level so it was quiet. Our rooms had 2 double beds and were small. Fortunately we didn't spend much time in the rooms during our stay. One of rooms had sheets that were stained, and needed to be pointed out to the housekeeping crew. Otherwise the rooms were clean.

Posted by on Jun 13, 2016

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5 out of 5

Weekend get-a-way with my husband for his birthday

Location: We went to the Fox & Hound. We liked that it was so cose by...
This was our first trip to Memphis and it was amazing! We initially booked a different hotel and stayed there our first night. That experience was so horrible that my husband and I decided to book your facilities for the next night (and were very happy we did). It was a total "night and day" experience! We loved everything about your hotel. From how clean the room was to how friendly your staff was (both of which we didn't have at our previous booking facility). The only complaint I have is the pool area. It could have used a vacuum/cleaning while we stayed. Other than that, our stay was wonderful! A beautiful hotel, the bed was very comfortable and the staff was extremely courteous and friendly. My husband and I dined at your restaurant one morning and both evenings that we stayed. The food was delicious and the servers were very personable. An overall VERY PLEASANT experience…

Posted by , from Louisville, KY on Jun 23, 2015

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About the DoubleTree by Hilton Hotel Memphis

Location 5069 Sanderlin Ave, Memphis, TN 38117

Renovations + Closures

The following facilities or services will be unavailable from September 28 2020 to December 30 2020 (dates subject to change):

  • Entertainment facilities
  • Shuttle services

Property Features

DoubleTree by Hilton Hotel Memphis offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Hotel Memphis also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Memphis hotel.

  • 1 building
  • 264 guestrooms or units
  • 8 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Memphis Intl. Airport (MEM) (17.4 km / 10.8 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree by Hilton Hotel Memphis offers 264 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Lynchburg Legends Bar - This restaurant serves breakfast, brunch, lunch, and dinner.

Lynchburg Legends Lounge - This lobby lounge specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2.95 and USD 13.95 per person (approximately)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Memphis
  • DoubleTree Hilton Memphis
  • DoubleTree Hotel Memphis
  • Doubletree By Hilton Memphis
  • DoubleTree Memphis Hotel
  • Hilton DoubleTree Memphis
  • Memphis DoubleTree
  • Memphis DoubleTree Hotel
  • Memphis Hilton DoubleTree
  • DoubleTree by Hilton Hotel Memphis Hotel
  • DoubleTree by Hilton Hotel Memphis Memphis
  • DoubleTree by Hilton Hotel Memphis Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.