"PROS: great beach & pools, not crowded, secluded, nice room which had private swim-out pool. Nightly entertainment. CONS: - regular guests only get ... " More
Beachside getaway
Within a 15-minute walk of the property, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Downtown Punta Cana and San Juan Shopping Center are also within 6 miles (10 km).
All-inclusive
This smoke-free property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.
Jun 9, 2022 by Social Media
Dear Desiree' , First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Exceeding our guests' expectations is the goal our hotel aims to achieve. Your satisfaction is vital, and ensuring it, through our different services, is the way to guarantee travel experiences worthy of the trust placed in us with their vacation. For this reason, detecting that your current impression differs from the expected has saddened us deeply. In this regard, we would like to extend our sincere apologies. We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence. for this reason, We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
May 13, 2022 by Manager hotel
Dear Christy Lee, We appreciate the time spent sharing your comments, we are proud to have been your host hotel for your vacation. As a luxury and service-oriented hotel with high quality standards, the opinions of our guests play a crucial role in optimizing our services. We are faithful promoters of unique experiences and memorable memories that you can share with friends and family, the views of our guests drive us in a unique way to improve the experience delivered, listening to their comments on how they perceive our services helps us to know the areas of opportunity so that we can provide the best experience. Our company considers that each aspect that is part of the service offered by a hotel adds value to the overall experience that we offer our clients. We regret that the Food and Beverage service, during your stay, has not caused the impact that we wanted; our gastronomic offer has been designed seeking to guarantee your satisfaction and not having achieved it, motivates us to analyze it and implement corrective measures that ensure that our future clients do not experience it. We think is important to mention the medical care is available 24/7 and thet do have staff that speak english. We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
Apr 29, 2022 by Social Media
Dear GABRIELA, First and foremost, thank you for selecting our property as your destination in Punta Cana. Allow us to inform you that for Serenade Punta Cana, the ability to offer our guests authentic experiences following our standards makes the difference and positions us as a benchmark in the hotel industry. For this reason, we deeply regret to hear that your expectations are not met, as expected. In this regard, we would like to apologize for any details that may have clouded your existing impression of us. However, we thank you for contacting us in this way and allowing us to show you that selecting us was the right choice as the aim of our hotel is to be part of your best memories. Our goal is to offer the best experience possible so you can enjoy your well-deserved vacations at their fullest, we’re confident that our resort’s impeccable service, nature surrounding feel, and our renowned Dominican hospitality that we all know and love, continues to be on the forefront of all our guest’s experience. Certainly, there is not a second chance to create a first good impression, nonetheless, we would feel honored if you could provide us with a new opportunity to demonstrate that selecting us was the correct choice as our hotel aim is to become part of your best memories. Kind Regards, The Hotel Management Serenade Punta Cana
Mar 25, 2022 by Social Media
Dear Corey, Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience. Kind Regards, The Hotel Management Serenade Punta Cana
Mar 21, 2022 by Social Media
Dear DALIA, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Management Team of the Hotel Serenade Punta Cana.
Mar 22, 2022 by Social Media
Dear William P, Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience. Kind Regards, The Hotel Management Serenade Punta Cana
Jan 21, 2022 by Social Media
Dear Jeymme, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Management Team of the Hotel Serenade Punta Cana.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a sauna. Free self parking is available. This 4.5-star Punta Cana property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Serene Spa has 2 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee. This property affirms that it adheres to the cleaning and disinfection practice of: COVID-19 Guidelines (WHO); Safe Travels (WTTC - Global); SGS (3rd party expert - Global); COVID-19 Guidelines (CDC); Bureau Veritas (3rd party expert - Global); CovidClean (Safehotels - global expert).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.