Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Pets cannot be left unattended
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Security system
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Staffed front desk
- Free onsite COVID-19 testing (Antigen/Rapid) is available
- Reservations are required for onsite COVID-19 testing
- Minimum age for COVID-19 test requirement: 18
- Property does not require health documentation at check-in
- Guest accommodation is sealed after cleaning
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities onsite
- Property is cleaned with disinfectant
- Property follows sanitization practices of Ecolab (3rd party expert - Global)
- Staff wears personal protective equipment
- Mobile key entry is not available
- Food service has been amended for enhanced safety
- Protective clothing is not available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is not available
- No rollaway/extra beds available
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Service animals not allowed
- Individually-wrapped food options are available through room service
- Number of children who can stay free - 2
- Debit cards
- No gap period between guest stays
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: MXN 770 per person (roundtrip)
- Airport shuttle fee per child: MXN 770 (roundtrip), (from 4 to 17 years old)
- Pet fee: MXN 3000 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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