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4.3 out of 5

"I stayed here for two weeks in July 17-31.. Here are the pros: most of the hotel staff are friendly, buffet breakfast (eggs, toast, bacon, French toa ... " More

By a verified traveler on Tue 01 Aug 2017

Hotel Description

3-star hotel near Puerto Rico Convention Center

Oceanside stay

Within a 15-minute walk of this Isla Grande hotel, you'll find Puerto Rico Convention Center and Condado Beach. Pan American Pier and Escambron Beach are also within 2 miles (3 km).

Business services

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. There's an outdoor pool on site, and a 24-hour front desk and a terrace are also provided.

Free Internet, comfy beds

Featuring conveniences like sofa beds and living rooms, the 149 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, refrigerators, and premium bedding are also available.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$184* Per night/room Feb 9 - Feb 10

Room, Multiple Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Accessible (shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place San Juan/City Center ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place San Juan/City Center

Everyone (12) Family (2)
5 out of 5

Posted by on Dec 31, 2019

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4 out of 5
Breakfast was good. Room had carpeting that was damaged and hallway had carpet damage

Posted by on Oct 6, 2019

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5 out of 5
Friendly people and easy access to the cruise ship. Thank you

Posted by on Aug 4, 2019

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4 out of 5
The charge for guest parking to high , there shouldnt be charge for guest .

Posted by on May 4, 2019

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5 out of 5

Posted by on Apr 30, 2019

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2 out of 5
The online pictures of this resort are quite deceiving. The room Was supposed to sleep 6, which was the size of my party, and it did very uncomfortably. The free breakfast that’s included is a joke, they have a staff member taking attendance before they let you in the dinning area and could not keep enough clean dishes for guests to use. They didn’t vacuum the carpet or clean the bathroom or dust during our entire stay. The safe was broken and we wanted to use it so we immediately brought it to their attention upon check in and it was never fixed. The overall cleanliness of the resort was poor to include the swimming pool, which had murky water and a lot of debris floating in the water from the surrounding trees. I would not recommend this hotel to anyone, nor would I ever stay here again

Posted by , from Las Vegas, NV on Aug 2, 2018

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3 out of 5

So, so

I stayed here for two weeks in July 17-31.. Here are the pros: most of the hotel staff are friendly, buffet breakfast (eggs, toast, bacon, French toast), swimming pool is nice Cons: unfortunately I had a housekeeper with sticky fingers ( some items went missing), we were a party of 5 if I didn't give them daily reminders to leave 5 towels they wouldn't Overall, for the money it was a satisfactory hotel. Would I stay here again, I would think twice.

Posted by , from New York, NY on Aug 1, 2017

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4 out of 5
It was very busy (loud) with a children's volleyball tournament and high school prom but staff managed conditions well.

Posted by on Jun 12, 2017

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3 out of 5

Convient locaation......but

Pros: Lobby area was one of the best I've been in. Considering we were there for 4 hours, this was a good thing.
We arrived at 11 am and knew check-in wan't until 3pm but was told at the check-in time (11am) that "we were first on the list to have room cleaned" as they knew we were waiting for it in their lobby. After waiting 2 hours, we went to the front desk and the person said, "it's just about done...they are working on that room now". Then 2 more hours later we went to the desk and were let into a room. It was almost by the elevator and I know from experience that they clean rooms from the end back to the elevators. So the gal at the front desk should never of said, they were working on it, as they were not. Don;t lie to people, tell them the truth, it's easier to take then to know that you were lied to. Not good business practice even if you think your making it better for the customer. Once in the room we found the phone didn't work-they had to bring us a new one. Then we found the door to the bathroom would not close and they had to come fix that. UGH! The carpet was moist all the time. If you are in a humid place put in tile.

Posted by on Apr 11, 2017

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5 out of 5

On vacation

Excellent vacation . Plenty of activities and things to do.

Posted by on Apr 2, 2017

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About the Hyatt Place San Juan/City Center

Location Avenida Fernandez Juncos 580, San Juan, 00907

Property Features

Hyatt Place San Juan/City Center offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3025 square feet (281 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hyatt Place San Juan/City Center. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star San Juan hotel.

  • 1 building
  • 149 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4 conference rooms
  • 3025 sq ft of conference space
  • 281 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar by the pool
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Computer for guest use
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Separate living room1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (10.7 km / 6.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place San Juan/City Center offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Gallery Kitchen - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75 per pet, per night, plus a deposit of USD 75.00 per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional taxes apply to daily parking rates at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.314 percent of room rate

The resort fee includes:

  • Breakfast
  • Pool access
  • Fitness center access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place San Juan/City Center Hotel
  • Hyatt Place San Juan/City Center
  • Hyatt Place Juan/City
  • Hyatt Juan City Center Juan
  • Hyatt Place San Juan/City Center Hotel
  • Hyatt Place San Juan/City Center San Juan
  • Hyatt Place San Juan/City Center Hotel San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.