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5.0 out of 5

"Setting minimum characters is a joke. Setting minimum characters is a joke. " More

By a verified traveler on Mon 08 Jul 2019

Hotel Description

3.5-star hotel near Tulum National Park

Heart of Tulum

A stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum National Park and 6 miles (10 km) of Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 miles (10 km).

2 outdoor pools

This hotel features 2 outdoor pools, a restaurant, and a bar/lounge. WiFi in public areas is free. You'll appreciate the area shuttle, terrace, and garden.

Free WiFi, flat-screen TVs

The 17 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Free bottled water, ceiling fans, and safes are also available.

Deluxe Suite 1st Floor Patio and Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden Pool Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite 2nd floor with Jacuzzi and Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cozy Petit Room with Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Garden view room with Jacuzzi

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite with private Patio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Coco Hacienda Tulum ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Coco Hacienda Tulum

Everyone (1)
5 out of 5
Setting minimum characters is a joke. Setting minimum characters is a joke.

Posted by on Jul 8, 2019

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Property Features

Coco Hacienda Tulum offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Coco Hacienda Tulum. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 1 building
  • 1 floor
  • 17 guestrooms or units
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (119.3 km / 74.1 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Coco Hacienda Tulum offers 17 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to noon.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Body treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 180 and MXN 250 per person (approximately)
  • Airport shuttle fee: MXN 4059 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coco Hacienda Tulum Hotel
  • Coco Hacienda Hotel
  • Coco Hacienda
  • Coco Hacienda Tulum Hotel
  • Coco Hacienda Tulum Tulum
  • Coco Hacienda Tulum Hotel Tulum

You should know

  • Coco Hacienda Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.