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 Wilmington •1 Room
 Wilmington • 1 Room
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Hotel Ballast Wilmington, Tapestry Collection by Hilton

4-star property
301 N Water St, Wilmington, NC 1-855-201-7819

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3.5 out of 5
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See all 22 Travelocity Reviews

"The windows in the room were very dirty, couldn’t look out and enjoy the view. " More

By a verified traveler on Thu 17 Oct 2019

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Hotel Description

4-star Art Deco hotel near Wilmington Convention Center

City center retreat

Within a 10-minute walk of this Wilmington Historic District hotel, you'll find Wilmington Convention Center and Battleship North Carolina. The Cotton Exchange and Cape Fear Community College are also within half a mile (1 km).

Renovated in 2018

This Art Deco hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 15 conference rooms, business center, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 272 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and down comforters are also available.

Suite, 1 Bedroom, Accessible, City View (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Historic View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, City View (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (Bridal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds (Historic View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Ballast Wilmington, Tapestry Collection by Hilton ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Ballast Wilmington, Tapestry Collection by Hilton

Everyone (9) Couples (4) Family (5)
2 out of 5
Lack of a coffee pot and or microwave made the room unacceptable

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 5, 2020 by General Manager

We appreciate you choosing us and for taking the time to leave your comments. We were sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to provide a safe, clean, and comfortable environment for our guests. Thank you for your review, and we hope to welcome you back the next time that your travels lead you to Wilmington in the future. Kevin Brockway, General Manager

2 out of 5
Booked this hotel for the outdoor charm on the river.. everything was closed.. I was not informed before I booked ..

Posted by , from N.C. on Jun 14, 2020

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3 out of 5
The windows in the room were very dirty, couldn’t look out and enjoy the view.

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by General Manager

Thank you for your review. We were disappointed to read your room was not spotless as it should have been. Your total satisfaction is always our top priority, and we regret we failed to deliver that. We have shared your feedback with our team and will use it to improve moving forward. We hope to have a future opportunity to restore your confidence in us. Thank you, General Manager

3 out of 5
Property itself ok location. Facility is modern . Rooms basic . Never appreciate pulling into hotel and barely getting car stopped and attendant pulling my passenger door handle 5 times to open door. It’s locked from driving, SIR, and when I get car stopped, ready to get out, I will unlock door. Do t pull my door handle off, Doors in rooms were heavily undercut allowing noise to carry into /out of room (hall /adjoining rm). So had to stuff towels u dear doors for noise. Bty, didn’t help. Hardwood floors (modern) min rug around bed. Room was not cleaned first morning. Our dirty glasses (which we sat on table together) trying to make it easier we’re still there when we got in. Called for more, didn’t get. So, cleaned them out ourselves to drink that evening, And, ONE trash can for entire room /bathroom. Was not emptied our entire stay. TV channels very sparse and remote was a piece of trash.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by General Manager

Thank you for evaluating your stay. We are sorry for the unpleasant experience you had in the parking area and regret the inconvenience caused. We also apologize for not meeting some of your expectations with regard to in-room amenities and for the cleanliness issues you encountered. Your feedback is valuable to us, and we will share with our housekeeping team to ensure such mistakes are not repeated. On a positive note, we are glad you liked our location and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, General Manager

3 out of 5
There was hair in the bathroom and a pill next to our bed. I also had no idea there was so much construction going on around the hotel before I booked it.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by General Manager

We thank you for taking the time to evaluate our hotel. We realize the importance of first impressions, and fresh, clean accommodations are necessary to set the tone for a great stay. We apologize for oversights in the preparation of your room, and we trust the remainder of your visit was flawless. We hope you will come back for a perfect experience from check-in to check-out. Thank you, General Manager

4 out of 5
Room was clean and wonderful and beautiful and very quiet

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by General Manager

We are delighted that you stayed with us at Hotel Ballast Wilmington, and we are grateful that you took the time to share feedback. What a pleasure to know how much you enjoyed our well-maintained property and unique accommodations! Influenced by the nautical history of Cape Fear and the surrounding area, our rooms are designed to inspire and reflect the local history. Thanks again for the generous comments, and we look forward to welcoming you on your next trip. Thank you, General Manager

3 out of 5

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by General Manager

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, General Manager

2 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 10, 2019 by General Manager

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Thank you, General Manager

1 out of 5
Seals between window panes lost vacuum. This created the window to be permanently foggy/dirty. Since the room was a river view of the cape fear river you could not see the river. The room was priced higher being a river view. Check out was at 11am. Coming back to our room from a morning swim around 1015, the cleaning staff begun cleaning our room and took our personal waters. During the check out process at the front desk, the desk staff were not pleasant and didn’t seem to care about the above mentioned

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by General Manager

Thank you for staying at our hotel. We are sorry for the difficulties you had in your room. We will share your feedback with the maintenance team to ensure corrective actions are taken. Also, we sincerely apologize for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. Please be assured we will use your evaluation to step up our game. We hope that you will give us another chance to show you our hospitality and stay with us the next time you are in our area. Thank you, General Manager

5 out of 5
We loved staying here because of the proximity to the river and restaurants. It is also a very short drive to the beach. The pool is very nice with an outdoor bar and live music. Just a very fun stay.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by General Manager

Thank you for staying with us at Hotel Ballast Wilmington and for your terrific review. We appreciate you mentioning how much you enjoyed our outstanding location! Our landmark hotel is set in the bustling Downtown Historic District and is within walking distance of nearby attractions and over 50 restaurants. We are also glad you liked our pool area with bar and live music. Thank you once more for taking the time to share, and we hope to see you soon. Thank you, General Manager

About the Hotel Ballast Wilmington, Tapestry Collection by Hilton

Location 301 N Water St, Wilmington, NC 28401

Property Features

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. There are 15 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. A complete renovation of Hotel Ballast Wilmington, Tapestry Collection by Hilton was completed in April 2018. This 4-star Wilmington hotel is smoke free.

  • 272 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • Built in 1970
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Wilmington Intl. Airport (ILM) (6.3 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7 AM and 10:30 AM.

Board & Barrel - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steak House - Overlooking the pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Buffalo Bayou - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Riverside Hotel Wilmington
  • Hilton Riverside Wilmington
  • Hilton Wilmington
  • Hotel Ballast Wilmington Tapestry Collection Hilton
  • Riverside Hilton Wilmington
  • Riverside Wilmington
  • Wilmington Hilton
  • Wilmington Hilton Riverside
  • Wilmington Riverside
  • Wilmington Riverside Hilton
  • Hilton Wilmington Riverside Hotel Wilmington
  • Hilton Wilmington Riverside Hotel
  • Hilton Riverside
  • Hotel Ballast Tapestry Collection Hilton
  • Ballast Wilmington Tapestry Collection Hilton
  • Ballast Tapestry Collection Hilton
  • Hilton Ballast Wilmington Tapestry Collection by Hilton
  • Hotel Ballast Wilmington, Tapestry Collection by Hilton Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.