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Hotel Ballast Wilmington, Tapestry Collection by Hilton

4-star property
301 N Water St, Wilmington, NC 1-855-201-7819
3.5 out of 5
See all 27 travelocity Reviews

"The location of the hotel is ideal. And the hotel itself and rooms are very nice. However the bathroom was not clean. There was hair all over the floo ... " More

By a verified traveler on Tue 10 Aug 2021

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Hotel Description

4-star Art Deco hotel near Wilmington Convention Center

City center retreat

With a stay at this Downtown Wilmington hotel, you'll be within half a mile (1 km) of Wilmington Convention Center and 3 miles (5 km) of Battleship North Carolina. The Cotton Exchange and Cape Fear Community College are also within half a mile (1 km).

Renovated in 2018

This Art Deco hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 15 conference rooms, business center, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 272 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and down comforters are also available.

Room, 2 Double Beds (Historic View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$127* Per night/room Jan 31 - Feb 1

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, City View (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Accessible, City View (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Historic View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Ballast Wilmington, Tapestry Collection by Hilton ratings based on 27 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Ballast Wilmington, Tapestry Collection by Hilton

Everyone (11) Couples (6) Family (6)
2 out of 5
the place was nice. the room needed to be swept again, dust bunnies and grit on the floor. I was not happy to find that a employee had slipped a bill under the door around 2:30am for parking. I was not aware of the $15 a Day to park, it just feels that they are sneaking in another bill since they slide it under the door in the middle of the night. the next day I asked at the front desk and the employee was argumentative about it. I kind of feel that with having valet parking and self parking the self parking came with the room.

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by General Manager

Bruce, Thank you for choosing to stay with us and please accept our apologies for the issues you experienced during your stay. We understand your frustration and have shared your concerns with our leadership team. Thank you again for your feedback and business. Warm Regards, General Manager

3 out of 5
The location of the hotel is ideal. And the hotel itself and rooms are very nice. However the bathroom was not clean. There was hair all over the floor and mold in the corners of the shower. Housekeeping could definitely do a better job. And the person that checked me in was not friendly. I would not stay there again.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by General Manager

Thank you for taking the time to leave a reflection of your stay. We are sorry to hear about this, and we are devoted to keeping a clean and comfortable environment for our guests. We will be looking into these discrepancies immediately! Warm Regards, General Manager

5 out of 5
Fantastic location. The staff were friendly, welcoming and helpful. Room was spacious and nicely decorated. Only disappointment was that there was no refrigerator in the room. I would definitely recommend this hotel to others visiting Wilmington.

Posted by on May 13, 2021

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Comment from Hotel Management

May 13, 2021 by General Manager

thank you for the excellent review of Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are happy you loved our well-kept property and that you were impressed with our top-notch service. We appreciate the suggestion of added room amenities, it has been noted. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.

5 out of 5
They allowed for early check in so me and wedding party can get ready

Posted by on May 9, 2021

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Comment from Hotel Management

May 13, 2021 by General Manager

We appreciate you taking the time to write a review about your visit to Hotel Ballast Wilmington, Tapestry Collection by Hilton. It is a pleasure to know how much you enjoyed your stay. We hope to have a chance to serve you again in the future.

5 out of 5

Posted by on Apr 3, 2021

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1 out of 5
Liked the view. Disliked noot being handicap approved, rude staff, elevator out service, didn't say restaurant was clsosed nor construction on going when booking. Parking was a disaster, drunks all over the inside , people not wearing masks, vala was smoking, etc. Awful

Posted by on Mar 21, 2021

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2 out of 5
Lack of a coffee pot and or microwave made the room unacceptable

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 5, 2020 by General Manager

We appreciate you choosing us and for taking the time to leave your comments. We were sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to provide a safe, clean, and comfortable environment for our guests. Thank you for your review, and we hope to welcome you back the next time that your travels lead you to Wilmington in the future. Kevin Brockway, General Manager

2 out of 5
Booked this hotel for the outdoor charm on the river.. everything was closed.. I was not informed before I booked ..

Posted by , from N.C. on Jun 14, 2020

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3 out of 5
The windows in the room were very dirty, couldn’t look out and enjoy the view.

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by General Manager

Thank you for your review. We were disappointed to read your room was not spotless as it should have been. Your total satisfaction is always our top priority, and we regret we failed to deliver that. We have shared your feedback with our team and will use it to improve moving forward. We hope to have a future opportunity to restore your confidence in us. Thank you, General Manager

3 out of 5
Property itself ok location. Facility is modern . Rooms basic . Never appreciate pulling into hotel and barely getting car stopped and attendant pulling my passenger door handle 5 times to open door. It’s locked from driving, SIR, and when I get car stopped, ready to get out, I will unlock door. Do t pull my door handle off, Doors in rooms were heavily undercut allowing noise to carry into /out of room (hall /adjoining rm). So had to stuff towels u dear doors for noise. Bty, didn’t help. Hardwood floors (modern) min rug around bed. Room was not cleaned first morning. Our dirty glasses (which we sat on table together) trying to make it easier we’re still there when we got in. Called for more, didn’t get. So, cleaned them out ourselves to drink that evening, And, ONE trash can for entire room /bathroom. Was not emptied our entire stay. TV channels very sparse and remote was a piece of trash.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by General Manager

Thank you for evaluating your stay. We are sorry for the unpleasant experience you had in the parking area and regret the inconvenience caused. We also apologize for not meeting some of your expectations with regard to in-room amenities and for the cleanliness issues you encountered. Your feedback is valuable to us, and we will share with our housekeeping team to ensure such mistakes are not repeated. On a positive note, we are glad you liked our location and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, General Manager

About the Hotel Ballast Wilmington, Tapestry Collection by Hilton

Location 301 N Water St, Wilmington, NC 28401

Property Features

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. There are 15 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. A complete renovation of Hotel Ballast Wilmington, Tapestry Collection by Hilton was completed in April 2018. This 4-star Wilmington hotel is smoke free.

  • 272 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7 AM and 10:30 AM.

Board & Barrel - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steak House - Overlooking the pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Buffalo Bayou - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 60 per person (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Riverside Hotel Wilmington
  • Hilton Riverside Wilmington
  • Hilton Wilmington
  • Hotel Ballast Wilmington Tapestry Collection Hilton
  • Riverside Hilton Wilmington
  • Riverside Wilmington
  • Wilmington Hilton
  • Wilmington Hilton Riverside
  • Wilmington Riverside
  • Wilmington Riverside Hilton
  • Hilton Wilmington Riverside Hotel Wilmington
  • Hilton Wilmington Riverside Hotel
  • Hilton Riverside
  • Hotel Ballast Tapestry Collection Hilton
  • Ballast Wilmington Tapestry Collection Hilton
  • Ballast Tapestry Collection Hilton
  • Hilton Ballast Wilmington Tapestry Collection by Hilton
  • Hotel Ballast Wilmington, Tapestry Collection by Hilton Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.