"Check-in was terrible - sat and waited over half hour while saw other guests being checked in earlier. Restaurant reservations were impossible. Upon ... " More
Beachfront retreat
Within 3 miles (5 km) of this Playa del Carmen aparthotel, you'll find Playa Paraiso Golf Course and Paradise Beach. Also, El Manglar Golf Course is within 3 miles (5 km) and Maroma Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive aparthotel features a golf course, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 310 apartments also offer free WiFi and free minibar items. Other amenities include iPod docks, 24-hour room service, and flat-screen TVs with satellite channels.
Feb 23, 2023 by Quality Manager
Although we sincerely regret reading that your holiday at Iberostar Grand Paraiso was not to your liking, we are grateful that you have taken the time to send us your review.First of all, please allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations in all areas. For this reason, we are concerned to read that you encountered some inconveniences at your check in. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a flawless check in and check out for our guests. We assure you that our front desk team does everything in their hands to accomplish this by helping our guests the best possible way .On the other hand , regarding our The Club loyalty program, it was created as a new tool and a different way our guests can book their vacations at any of the Iberostar resorts all around the world, with some extra benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you .We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,
Aug 24, 2022 by Quality Manager
Thank you for choosing Iberostar Grand Paraiso and for sharing your feedback with us. We are saddened to read that our gastronomic offer did not meet your expectations, please know that we will pass on your comments to our Management for their review. We hope to have a new opportunity to welcome you back so we can change your perspective of our Resort. Best regards,
Aug 24, 2022 by Quality Manager
Thank you for choosing our Resort and for taking the time to share your feedback with us. We are glad to know that you enjoy our facilities and the atmosphere of our hotel. We hope to welcome you back again in the future. Best regards,
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
Entertainment
Not included
Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive aparthotel also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. This 5-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Bella Vista - This buffet restaurant serves breakfast and dinner.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.
24-hour room service is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
