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Iberostar Grand Paraiso Adults Only - All Inclusive

5-star property
Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 16 Travelocity Reviews

"We had a great time but wish there were more choices of top end alcohol " More

By a verified traveler on Sat 14 Mar 2020

Points Of Interest

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Hotel Description

5-star beachfront property near Maroma Beach

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 310 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.

Superior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, Ocean View, Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Iberostar Grand Paraiso Adults Only - All Inclusive ratings based on 16 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (9) Couples (3) Family (2)
5 out of 5
We had a great time but wish there were more choices of top end alcohol

Posted by on Mar 14, 2020

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5 out of 5
I liked the pool and activities, but the beach area was too rocky and dangerous to go into the water.

Posted by on Dec 18, 2019

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5 out of 5

Posted by on Nov 2, 2019

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5 out of 5
Just beautiful, everything is nice, room, balcony ,bad is comfortable.

Posted by , from Fort Worth on Nov 2, 2019

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5 out of 5
This is by far one of the best hotels we’ve stayed at. The staff was attentive and went above expectations for our 10 year anniversary. Our Butler Fernando was amazing with the rest of his crew that helped us enjoy our stay. Marco and his crew were great at helping us reserve our reservations for the restaurants on the premises. The food was FANTASTIC. We met one of the chefs Octavio and saw him a few times and he took care of our special requests. The pool is run nicely with staff like Jesus helping us set up our poolside. The staff always came asking for our drink order and kept them filled. At night we loved hanging at the 24 hour bar, and we met Daniel who listened to our drink requests. I cannot express how amazing this hotel is. Our room was absolutely gorgeous. We got the ocean front room, and the view was just incredible. The hotel was spotless, and the details of it was beautiful. We will DEFINITELY be coming back! I already miss it.

Posted by on Sep 1, 2019

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5 out of 5
An employee from your 'entertainment' team did a great job with all of the pool side activites. His name was Adrian. Please tell him 'Paul' said hello and I'll see him again at the Grand!

Posted by on Aug 21, 2019

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4 out of 5
We have been to this hotel a number of times in the past and this visit was a little disappointing. In the past we would have rated the property and services exceptional, this time the rating would be good to very good. Also, in the past they seemed to appreciate repeat visitors and that is now missing.

Posted by on Jan 30, 2019

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4 out of 5
The grand was wonderful as usual. Room was clean, dinner reservations were easily made,staff was friendly. We like to stay at the Grand for the top shelf drinks, theater shows and some of the restaurants. We utilize the pool at the Lindo/Maya for the amount of shade that is offered. We've tried other resorts, but have always been disappointed in them after our experiences at Iberostar.

Posted by on Jan 16, 2019

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5 out of 5

Posted by on Oct 4, 2018

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5 out of 5
Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceeding them. While training at the gym I met a staff member, Mario G., of the resort, he was training on his time off. When he discovered my wife and I were celebrating our anniversary he took the time to surprise us sending champagne to our room later that evening. That summarizes the staff at the Grand, we could not have been more impressed.

Posted by on Sep 5, 2018

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About the Iberostar Grand Paraiso Adults Only - All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Access to onsite golf course
  • Use of golf cart

Lessons/classes/games
  • Aerobics
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Airport transfers

  • Access to onsite clubs included
  • Golf - use of golf cart included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Use of golf equipment not included
  • Tennis lessons included
  • Room service during certain hours
  • Golf included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free valet parking is available. This 5-star Playa del Carmen property is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (37.5 km / 23.3 mi)
  • Parking: Free valet parking

Room Amenities

Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Bella Vista - This buffet restaurant serves breakfast and dinner.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through March 31, 2021.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Iberostar Grand Paraiso Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive All-inclusive property
  • All-inclusive property Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Hotel Paraiso All Inclusive
  • Iberostar Paraiso Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.