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Naala Tulum

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Reception
Down comforters, minibar, in-room safe, desk
Reception
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪1 min walk‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix

Family Apartment, 2 Bedrooms

  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Jaguar Park and Tulum National Park are also within half a mile (1 km).

What's nearby

  • Tulum National Park - 1 min walk - 0.1 miles
  • Las Palmas Public Beach - 5 min drive - 2.2 miles
  • Tulum Mayan Ruins - 7 min drive - 2.5 miles
  • Playa Paraiso - 10 min drive - 2.7 miles
  • Playa Ruinas - 10 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

How close is Naala Tulum to the airport?

Naala Tulum is 26.3 mi (50-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Naala Tulum?

As of Apr 29, 2025, prices found for a 1-night stay for 2 adults at Naala Tulum on May 1, 2025 start from $77.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Naala Tulum have an airport shuttle?

Naala Tulum offers an airport shuttle from 9:00 AM to 6:00 PM, on request, for a charge of USD 120. per vehicle, one-way.

How close is Naala Tulum to the beach?

This hotel is 2.5 mi (10-min drive) from Tulum Beach and 2.6 mi (10-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Naala Tulum offer free breakfast?

Naala Tulum does not offer free breakfast.

Is there a casino at Naala Tulum?

No, there is no casino at this hotel.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Naala Tulum?

Free parking is not available at this hotel. Self parking is available for USD 10 per day.

Does Naala Tulum have a pool?

Naala Tulum features an outdoor pool.

Does Naala Tulum have a restaurant?

Yes, there is a restaurant on site.

Does Naala Tulum have a spa?

There are no spa services available at this hotel.

How close is Naala Tulum to downtown Tulum?

Naala Tulum is 1.1 mi away from Tulum.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 529 reviews
Rating 8 - Good. 113 out of 529 reviews
Rating 6 - Okay. 45 out of 529 reviews
Rating 4 - Poor. 13 out of 529 reviews
Rating 2 - Terrible. 18 out of 529 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karol

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Andres

Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location great clean and great roof to pool
Stayed 1 night in Jan 2025

10/10 Excellent

Andres

Stayed 1 night in Jan 2025

10/10 Excellent

Anniel

Traveled with partner
Liked: Cleanliness, staff & service
Nice location
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto todo los servicos Bien limpio todo el hotel y la recepcion implacable Me encanto la formalidad de el front desk Definitivamente regresaria 100 de 100
Stayed 1 night in Jan 2025

10/10 Excellent

lee

Stayed 1 night in Jan 2025

8/10 Good

aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was decent, rooftop pool is nice. Rooftop bar, unfortunately, not always open. Shame room wasn't serviced one day (had to call reception for toilet roll). Location on outskirts of the town, 15-20mins walk into the centre. Beach is taxi ride - where traffic was single lane bumper to bumper.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
The property looks much nicer in the pictures versus in real life. The staff is extremely friendly and took great care of my brother and I. Clean room and cold beer in the bar.
Stayed 6 nights in Dec 2024

4/10 Poor

judd

Traveled with partner
Disliked: Property conditions & facilities
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Stayed 4 nights in Dec 2024

6/10 Okay

Phi Phuong

Traveled with family
Liked: Cleanliness, amenities
The reception guy made fun of my daughter and I have lost my bag in the hotel at check out on the 27th of december and tried to reach the hotel right away. No new at all, no response, nothing. I have made my mind that I will never have my bag back.
Stayed 8 nights in Dec 2024

10/10 Excellent

Roberta, Port Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Bei

Traveled with family
Liked: Amenities
Hotel driveway is narrow and difficult, WiFi does not work at night during stay. Shower wall slippery. Parking is spacious, but need to pay $10 US dollars. Room is equipped.
Stayed 1 night in Dec 2024

8/10 Good

Renzo

Stayed 1 night in Dec 2024

4/10 Poor

Duojia

Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay - Central location

What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
Sunrise from Naala’s rooftop
Stayed 4 nights in Nov 2024

10/10 Excellent

Lea Toya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Barry, Fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 10 days stay. They were doing some maintenance while we were there. That's to be expected on any property. Our bed in our room was very comfortable. The employees really made our stay. They were so nice and accommodating. Shout out to Yessabel. She works the front desk and was so nice. We rented bikes from the hotel the whole time . We road to the public beach(approx. 2 mi.) and all around the city. Too many good restaurants to mention. Bateys mojitos are a must!

10/10 Excellent

lakendra

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I had had a wonderful experience the food not that good but not a biggy
Stayed 1 night in Nov 2024

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Stayed 1 night in Jun 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The front of the hotel was difficult to find as there is an empty building in front of it. An employee saw me looking and brought me in. Once inside the staff was curteous and helpful. The hotel wss clean ans inviting and surrounding area was easy to navigate.
Stayed 1 night in Oct 2024

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service
Staff is very friendly. Specially waiter at the restaurant for breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Nio

Stayed 1 night in Aug 2024