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Naala Tulum

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Front of property
Down comforters, minibar, in-room safe, desk
Bicycling
Shower, free toiletries, hair dryer, bathrobes
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Air conditioning

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Popular LocationTulum National Park1 min walk
  • Popular LocationTulum Mayan Ruins7 min drive
  • Popular LocationPlaya Paraiso10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)90 min drive

Room options

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

7.5/10 Good
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

9.1/10 Wonderful
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Room (Smart)

10/10 Exceptional
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

10/10 Exceptional
  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

7.5/10 Good
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view
The Waves Tulum
Pool
Hot Tub
Spa
Pet friendly
4.3 out of 5, Excellent, (532)
The price is $74
per night
$93 total
includes taxes & fees
Jun 12 - Jun 13
The Waves Tulum

About the neighborhood

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Also, Tulum National Park is within half a mile (1 km) and Dos Aguas Park is within 2 miles (3 km).

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 10 min drive
  • Playa Ruinas - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • El Capitán - 9 min walk
  • Rossina Cafe - 15 min walk
  • Carl's Jr. - 2 min walk
  • Coati Café Tulum - 16 min walk
  • Boston’s - 11 min walk

About this property

Naala Tulum

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.55 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

How close is Naala Tulum to the airport?

Naala Tulum is 26.3 mi (50-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Naala Tulum?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Naala Tulum on Jun 3, 2024 start from $85.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Naala Tulum have an airport shuttle?

Naala Tulum offers an airport shuttle from 9:00 AM to 6:00 PM, on request, for a charge of USD 120. per vehicle, one-way.

How close is Naala Tulum to the beach?

This hotel is 2.5 mi (9-min drive) from Tulum Beach and 2.6 mi (10-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Naala Tulum offer free breakfast?

Naala Tulum does not offer free breakfast.

Is there a casino at Naala Tulum?

No, there is no casino at this hotel.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Naala Tulum?

Free parking is not available at this hotel. Self parking is available for USD 10 per day.

Does Naala Tulum have a pool?

Naala Tulum features an outdoor pool.

Does Naala Tulum have a restaurant?

Yes, there is a restaurant on site.

Does Naala Tulum have a spa?

There are no spa services available at this hotel.

How close is Naala Tulum to downtown Tulum?

Naala Tulum is 1.1 mi away from Tulum.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 254 out of 382 reviews" "
Rating 8 - Good. 79 out of 382 reviews" "
Rating 6 - Okay. 29 out of 382 reviews" "
Rating 4 - Poor. 9 out of 382 reviews" "
Rating 2 - Terrible. 11 out of 382 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cathie Joy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.
Stayed 6 nights in Feb 2024

10/10 Excellent

Cathie Joy

Stayed 4 nights in Feb 2024

10/10 Excellent

Marco

Stayed 2 nights in Feb 2024

10/10 Excellent

Paul Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay experience
Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.
Garden area right after the lobby
Rooftop pool
View from the room windows
Stayed 4 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel. Needs to improve customer service
Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean. Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself. Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.
Stayed 3 nights in Feb 2024

8/10 Good

Adam

Liked: Staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Furqan, Dallas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days. Basic, but clean hotel. Roof top was small but nice. Enjoyed walking to dinner in the evenings and renting bikes for the beach. Was suppose to get $18 credit through Expedia for VIP, but was not given despite asking at checkout and showing proof. Ate at restaurant and was told it would come off our bill at the end.
Stayed 4 nights in Jan 2024

10/10 Excellent

ILYA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good property and very good value of the money. Safe area. Restaurants within walking distance. Distance to the beach is 40-45 minutes walk/15 min by bicycle/10 min cab. Property has very nice rooftop pool.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024