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Best Western Plus Charlotte/Matthews Hotel

2.5-star property
2501 Sardis Road N, Charlotte, NC 1-855-201-7819
3.5 out of 5
See all 20 travelocity Reviews

"It was reasonable priced for what I needed. has several restaurants nearby, as well as a wallmart, for any items you might need. rooms were nice, onl ... " More

By a verified traveler on Sun 03 Jul 2022

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Hotel Description

Charlotte hotel in East Forest area

East Forest stay

Your stay at this East Forest hotel places you within 3 miles (5 km) of McAlpine Creek Greenway and Novant Health Matthews Medical Center. Also, Idlewood Shopping Center is within 3 miles (5 km) and Sportsplex at Matthews is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free internet in public areas. There's a 24-hour gym on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room May 5 - May 6

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Best Western Plus Charlotte/Matthews Hotel ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Charlotte/Matthews Hotel

Everyone (6) Family (2)
5 out of 5

Posted by on Jun 20, 2023

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4 out of 5
It was reasonable priced for what I needed. has several restaurants nearby, as well as a wallmart, for any items you might need. rooms were nice, only downside, do not take a shower in the afternoon, Seems the laundry room sucks up all the hot water. Taking a hot shower, went to a cold shower 5 minutes in for about a minute, then it went back to a hot shower, for about 4 minutes before changing to a cold shower again.

Posted by , from Mint Hill on Jul 3, 2022

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Comment from Hotel Management

Aug 3, 2022 by Jonathan - Sales Manager

Thank you

5 out of 5
Pleasant staff

Posted by on May 31, 2022

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1 out of 5

Posted by on May 18, 2022

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1 out of 5

Posted by on Sep 6, 2021

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3 out of 5

Posted by on May 10, 2021

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Comment from Hotel Management

Jun 28, 2021 by GM

Thank you for the review

4 out of 5
Room was nice enough for 1 night, I would not stay here for more than that.

Posted by on Sep 28, 2019

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4 out of 5

Good deal in a convenient location

Arrived on Thurs afternoon. The receptionist allowed me to check in early however the first room had an unpleasant smell (like smoke) even though it was a non smoking room. Also, the sink was clogged so I asked to be switched to another room. This room was much better. Everything was nicely remodeled, fresh and clean. Staff was very friendly and allowed me to change my reservations with no charges or fees.

Posted by , from SC on Sep 26, 2016

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1 out of 5

bugs in room and in bed

not very clean, had bugs in the room and in the bed

Posted by on Dec 18, 2012

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5 out of 5

Pleasant staff.

Pros: Free breakfast, Free Internet, Quiet
Very helpful staff. Accomodated room change request promptly. Well maintained facility. Continental breakfast better than most. Would recommend to a friend without any hesitation.

Posted by on Aug 14, 2012

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About the Best Western Plus Charlotte/Matthews Hotel

Location 2501 Sardis Road N, Charlotte, NC 28227

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Charlotte/Matthews Hotel. Free self parking is available. This Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Charlotte
  • Best Western Charlotte Matthews
  • Best Western Charlotte Matthews Hotel
  • Best Western Matthews
  • Best Western Plus Charlotte
  • Best Western Plus Charlotte/Matthews
  • Best Western Plus Charlotte/Matthews Charlotte
  • Best Western Plus Charlotte/Matthews Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Charlotte Best Western
  • Best Plus Charlotte Matthews
  • Best Western Plus Charlotte/Matthews Hotel Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Best Western Plus Charlotte/Matthews Hotel Hotel Charlotte

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.