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Best Western Plus Charlotte/Matthews Hotel

2.5 star property
Charlotte hotel in East Forest area

Choose dates to view prices

Photo gallery for Best Western Plus Charlotte/Matthews Hotel

Exterior
Exterior
In-room safe, desk, laptop workspace, blackout drapes
Free daily buffet breakfast
Lobby
Reviews
7.4

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • GymGymGym
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
2501 Sardis Road N, Charlotte, NC, 28227
  • Popular LocationNovant Health Matthews Medical Center5 min drive
  • Popular LocationBojangles' Coliseum10 min drive
  • Popular LocationSouthPark Mall15 min drive
  • AirportCharlotte, NC (CLT-Charlotte-Douglas Intl.)23 min drive

Room options

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6/10 Good
  • 204 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

8.5/10 Very Good
  • 204 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.9/10 Excellent
  • 204 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.2/10 Good
  • 204 sq ft
  • Sleeps 4
  • 2 Double Beds

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Exterior
Comfort Inn Matthews - Charlotte
Pool
Breakfast included
Parking included
Free WiFi
4.1 out of 5, Very Good, (1006)
The price is $124
per night
$143 total
includes taxes & fees
Jun 7 - Jun 8
Comfort Inn Matthews - Charlotte

About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 3 miles (5 km) of McAlpine Creek Greenway and Novant Health Matthews Medical Center. Also, Triangle Shopping Center is within 3 miles (5 km) and Matthews Community Center is within 6 miles (10 km).

What's nearby

  • Novant Health Matthews Medical Center - 5 min drive
  • Sportsplex at Matthews - 7 min drive
  • Bojangles' Coliseum - 10 min drive
  • Spectrum Center - 13 min drive
  • SouthPark Mall - 15 min drive

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive

Restaurants

  • McDonald's - 3 min drive
  • Taco Bell - 14 min walk
  • McDonald's - 3 min drive
  • Custom Home Pubs - 2 min drive
  • Cookout - 16 min walk

About this property

Best Western Plus Charlotte/Matthews Hotel

Charlotte hotel in East Forest area
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Charlotte/Matthews Hotel. Free self parking is available.

This Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Best Western Plus Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Best Plus Charlotte Matthews
Best Western Plus Charlotte/Matthews Hotel Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Best Western Plus Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is Best Western Plus Charlotte/Matthews Hotel to the airport?

Best Western Plus Charlotte/Matthews Hotel is 16.7 mi (24-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Charlotte/Matthews Hotel?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Best Western Plus Charlotte/Matthews Hotel on May 30, 2024 start from $78.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Charlotte/Matthews Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Charlotte/Matthews Hotel.

Does Best Western Plus Charlotte/Matthews Hotel offer free breakfast?

Best Western Plus Charlotte/Matthews Hotel offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at Best Western Plus Charlotte/Matthews Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Charlotte/Matthews Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Best Western Plus Charlotte/Matthews Hotel?

This hotel offers free self parking.

Does Best Western Plus Charlotte/Matthews Hotel have a pool?

Best Western Plus Charlotte/Matthews Hotel does not have a pool.

Does Best Western Plus Charlotte/Matthews Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Charlotte/Matthews Hotel to downtown Charlotte?

Best Western Plus Charlotte/Matthews Hotel is 8.6 mi away from Charlotte.

Best Western Plus Charlotte/Matthews Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 206 out of 739 reviews" "
Rating 8 - Good. 251 out of 739 reviews" "
Rating 6 - Okay. 140 out of 739 reviews" "
Rating 4 - Poor. 83 out of 739 reviews" "
Rating 2 - Terrible. 59 out of 739 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ben

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dingy, musty, and smelled of mildew. The elevator needed severe service and did not feel safe. There was no fan in the bathrooms leading to mold growth. The beds were extremely firm and could feel the springs. The blankets were thin and only were provided 2 flat sheets, no comforter. Even with A/C it was humid and dank. There was people smoking weed on a no smoking floor, leading to the halls and everything smelling of skunk. The stairwells are outside access, making them open to weather and bugs.

4/10 Poor

Anthony, Los Alamos

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
First room had water leaking in bathroom so was given a second room with no heat in February . They had no other rooms to move to and did not offer to comp or even discount the stay.
Stayed 1 night in Feb 2024

6/10 Okay

Wendy

Traveled with partner
Liked: Staff & service, amenities
Area was good for our needs. Hotel was ok. Breakfast was fine. Our first room was missing towels. Since we checked in at 11 pm i guess no one could get us towels. So they moved us to another room. But the other room had an old tv that didnt have the movie we were watching and it had a growing bubble in the ceiling that looked like the ceiling was going to give way any second. Was an average travel stay hotel. Had better and def had worse
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to find this location so close to my destination for the following day. Across the street was some shopping, fast food, gas, and other needed amenities. I slept well, no distractions or disturbances. Great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Gebeton

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Mattison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property when I am in the area, I never have any problems. Check out is easy and quick, the staff is always kind.
Stayed 2 nights in Dec 2023

8/10 Good

Konni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet handle was broke. It was reported to the front desk but not fixed before we left. No maid service. Just wanted to have fresh towels.
Stayed 3 nights in Dec 2023

10/10 Excellent

Curtis, columbus

Stayed 1 night in Dec 2023

6/10 Okay

Charles

Disliked: Property conditions & facilities
The hotel was noisey and not up to date
Stayed 3 nights in Dec 2023

6/10 Okay

Zackary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023