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Hotel Description

Hotel perfectly located for exploring Toddville Road

Toddville Road stay

A stay at this Toddville Road hotel places you within 3 miles (5 km) of Carolinas Aviation Museum and 6 miles (10 km) of Billy Graham Library. Bryant Park and Lake Wylie are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 117 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

Everyone (13) Couples (1) Family (6)
4 out of 5
Everything was alright and I would stay there on our next trip.

Posted by on May 3, 2022

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Comment from Hotel Management

May 5, 2022 by Team Holiday Inn Express & Suites

Thank you for your review and delighted to learn you enjoyed your stay with us and look forward to hosting you again in the near future

1 out of 5
We used this hotel for the purpose of the shuttle to the airport. The shuttle did not show up for 1 1/2 hours after our arrival and the the driver was drunk or high and was crossing lanes, speeding and was almost hit by a tractor trailer. The next morning when we confirmed the night before that we needed a 6:00 shuttle - they told us the shuttle was closed! Thank god the receptionist drove us in the shuttle herself. Extremely in professional and unreliable.

Posted by , from WRENTHAM on Feb 27, 2022

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Comment from Hotel Management

Apr 16, 2022 by Guest Service Team

Thank you for choosing our hotel. We sincerely apologize that we were unable to meet your expectations during your recent stay with us. Our shuttle service runs daily from 7am - 11pm, we apologize for any inconvenience and misconduct of our staff. Guest satisfaction is our No. 1 priority, and we hope to see you again for another chance to exceed your expectations. Holiday Inn Express & Suites Charlotte Airport, Guest Service Team.

5 out of 5
The lady who was in charge of breakfast on 123/2022 is a gem! She gave us freshly baked cookies, was so nice and welcoming, has fantastic taste in music, and we just loved her! She made the difference between just your regular hotel stay vs. we'll always remember this stay at Holiday Inn because of her!

Posted by on Jan 24, 2022

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Comment from Hotel Management

Jan 25, 2022 by .

Thank you for a perfect score and for writing a review about your stay with us. We are thrilled to hear that you had a wonderful stay and our breakfast hostess made you feel comfortable and very valued! Your experience will be shared with our wonderful team as they are important members of our team. If there's anything we can help you with during your next visit to Charlotte please don't hesitate to let us know. Holiday Inn Express & Suites Charlotte Airport, Guest Service Team

4 out of 5
Everything was great until check out, when the agent didn't know how to separate the bill in 2 and put the $25 on one card.

Posted by on Sep 13, 2021

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Comment from Hotel Management

Oct 26, 2021 by Mr. Alexander

Thank you for your feedback. We certainly strive for the highest standard of excellence and apologize for any inconvenience. We look forward to your return soon. Mr. Vincent J Alexander Guest Service Representative

2 out of 5

Posted by on Jun 11, 2021

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5 out of 5
The shuttle guy was very helpful, recommending a place for dinner when I asked if anything was open. He actually took us there after we checked in! Michael at check-in was friendly and efficient. The room was super clean and well-stocked. We would definitely stay here again.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Jessica - Assistant General Manager

Thank you for your feedback. We're excited to hear your enjoyed our hotel.

5 out of 5
The staff was overall great, friendly 😊 No complaints

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Jessica - Assistant General Manager

Thank you for your feedback. We are pleased to hear you enjoyed your stay with us.

5 out of 5
I loved everything about the property! It was clean and comfortable. I would recommend they speak with the driver of the shuttle who picked up my family and I. He was not friendly, helpful Or polite.

Posted by on Jan 8, 2021

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Comment from Hotel Management

Jan 19, 2021 by Holiday Inn Express & Suites Charlotte Airport

Thank you for the 5 out of 5 review. We are sorry to hear that your interaction with our shuttle driver was not pleasant. We appreciate your feedback and will this use as a training moment for our staff. We hope to serve you again in the future.

5 out of 5

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 6, 2020 by Wendy Foster, DOS

Thanks for the perfect rating!

5 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 30, 2019 by Wei, Director of Sales

Thanks for the perfect rating!

About the Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

Location 108 Airport Commons Dr, Charlotte, NC 28208

Property Features

Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. A roundtrip airport shuttle is free (available on request). A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel. Self parking is free. This Charlotte hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • 1600 sq ft of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel offers 117 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 99.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Charlotte Airport Hotel
  • Holiday Inn Express Charlotte Airport Hotel
  • Holiday Inn Express Charlotte Airport
  • Hotel Holiday Inn Express & Suites Charlotte Airport Charlotte
  • Charlotte Holiday Inn Express & Suites Charlotte Airport Hotel
  • Hotel Holiday Inn Express & Suites Charlotte Airport
  • Holiday Inn Express & Suites Charlotte Airport Charlotte
  • Holiday Inn Express Suites Charlotte Airport
  • Holiday Inn Express Hotel
  • Holiday Inn Express
  • Express Charlotte Airport
  • Holiday Inn Express Suites Charlotte Airport

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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