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4.0 out of 5

"My suite was in excellent condition Housekeeping is excellent 👌 " More

By a verified traveler on Thu 31 Mar 2022

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Hotel Description

3-star hotel near United States Citizenship and Immigration Services office

Arrowood stay

Your stay at this Arrowood hotel places you within 6 miles (10 km) of United States Citizenship and Immigration Services office and Quail Hollow Club. Carowinds Theme Park is within 6 miles (10 km) and Charlotte Premium Outlets is within 9 miles (15 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour gym on site, and a 24-hour front desk and a library are also provided.

Superior Studio Suite, 1 King Bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$119* Per night/room Aug 21 - Aug 22

Room, 2 Queen Beds, Accessible, Multiple View (Tub)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, Multiple Beds, Multiple View

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Accessible, Multiple View (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sonesta ES Suites Charlotte Arrowood ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites Charlotte Arrowood

Everyone (5) Couples (1) Family (7)
5 out of 5
My suite was in excellent condition Housekeeping is excellent 👌

Posted by on Mar 31, 2022

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1 out of 5
Roach's sleeper sofa dirty sheets with blood on it! Nasty!!!! For four people 2 wash cloths & 2 towels

Posted by on Mar 8, 2022

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5 out of 5

Posted by on Oct 20, 2021

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2 out of 5
This hotel is very run down. The staff was super friendly but the room was terrible. Fixtures were coming out of the walls, our couch was missing its back cushions, and the door handle to our refrigerator was broken. The bagged breakfast oj tasted warm and probably expired. I took pictures of the issues. I have stayed at a Sonesta before and it was great. I would never stay here again.

Posted by on Aug 12, 2021

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5 out of 5
We got a 2 bedroom suite and it was amazing! The place was clean and the kitchen was ready to go. The beds were sooo comfortable!

Posted by on Apr 2, 2021

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2 out of 5
They didn't have my room ready after trying to check in at 1:30 and then again after 4pm and didn't have the type of room available when i got there. I finally got checked in over an hour afterwards. I was charged 9:30am that morning before check in time at 3pm. But still no room until almost 5:30pm.

Posted by on Dec 1, 2019

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4 out of 5
the staff at front desk are good. Check in and out are easy. Though out side look is not that great in sde the room is clean and well organized. The most amaizing thing is once you entered the room it is so quiet. We can not hear any sound from neighbouring rooms or outside. If you want to relax it is the perfect place. The pool area and the pool is not that clean, One of my favorite thing in the hotel is the pool, but i did not go in. Though it is written at the endurance no food or drink allowed at pool area, people were drinking. Breakfast was good. Over all I will reccomend this hotel to others.

Posted by on Sep 18, 2019

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5 out of 5
The property was well maintained. On arrival i was a little early so the room wasnt ready and the clerk was trainning a new empolyee but the clerk at the time wasnt pleasant. However once I came back it was a diffrent clerk and she was excellent.

Posted by on Aug 21, 2019

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4 out of 5
Rooms were spacious and my children loved the pool. The complimentary breakfast was also a great way to start our day. Overall a great experience.

Posted by on Aug 13, 2019

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5 out of 5

Posted by on Jun 30, 2019

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About the Sonesta ES Suites Charlotte Arrowood

Location 7925 Forest Pine Drive, Charlotte, NC 28273

Renovations + Closures

The following facilities or services will be unavailable from May 25 2022 to December 31 2022 (dates subject to change):

  • Swimming pool

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Sonesta ES Suites Charlotte Arrowood. Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sonesta ES Suites Charlotte Arrowood offers 119 accommodations with laptop-compatible safes and coffee/tea makers. 39-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sonesta Arrowood Charlotte
  • Sonesta Charlotte ES Suites Arrowood
  • Sonesta ES Suites Arrowood
  • Sonesta ES Suites Arrowood Hotel
  • Sonesta ES Suites Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte
  • Sonesta ES Suites Charlotte Arrowood
  • Sonesta Suites Charlotte Arrowood
  • Staybridge Suites Charlotte Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte Arrowood Hotel
  • Sonesta ES Suites Charlotte Arrowood Hotel
  • Sonesta ES Suites Charlotte Arrowood Charlotte
  • Sonesta ES Suites Charlotte Arrowood Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in October.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.