"This place was perfect the staff was amazing, the pool area is so nice " More
Within 2 miles (3 km) of this Tulum condo, you'll find Hospital de Tulum and Dos Aguas Park. Tulum National Park and Cenote Crystal are also within 3 miles (5 km).
24-hour fitness, terrace
This condo features an outdoor pool and a 24-hour gym. Enjoy the a rooftop terrace and perks like free self parking and free WiFi. A 24-hour business center, a terrace, and a garden are also on offer.
Free WiFi, kitchens
The 30 condos feature well-equipped kitchens with refrigerators and microwaves, as well as free WiFi and Smart TVs with cable channels. Dining areas, premium bedding, and rainfall showerheads are also available. Housekeeping is available on request.
Oct 17, 2020 by hotel Cacao
Thank you very much for your review on your recent stay at our hotel. Your conmments are invaluable to us as we strive to improve each and every stay. We are very grateful for your comments about the aspects of the hotel that need to be refurbished. An apologie for the inconvenient that you had during your stay with us, It is my pleasure to announce that we will be implementing many of these enhancements within the next few months. Our hotel will have more services, our main priority is to be able to offer a comfortable experience. We have differents types of rooms, the category you book was studio wich is the basic category, for the next vacation please let us know wich one would you like to book. I hope I can convince you to change your mind so that you can visit us again and give us a chance to create a better experience, it would be our pleasure to personally welcome you to our new and improved hotel. Best regards Hotel Cacao
Cacao Tulum -Luxury Condos- offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Cacao Tulum -Luxury Condos-. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Tulum condo.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with premium cable channels. Accommodations at this 3.5-star condo have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Tulum condo provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.
Recreational amenities at the condo include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.