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4.0 out of 5

"This place was perfect the staff was amazing, the pool area is so nice " More

By a verified traveler on Sun 18 Oct 2020

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Hotel Description

3.5-star spa condo near Tulum Beach

Seaside stay

You'll find Tulum National Park and Tulum Beach within 3 miles (5 km) of this Tulum condo. Dos Aguas Park and Cenote Crystal are also within 3 miles (5 km).

Fitness center, terrace

This condo features an outdoor pool and a gym. Enjoy the a rooftop terrace and perks like free self parking and free WiFi. A 24-hour business center, a terrace, and a garden are also on offer.

Private pools, free WiFi

Boasting private pools, the 30 condos also offer free WiFi and kitchens. Smart TVs come with cable channels, and other amenities include dining areas and refrigerators. Housekeeping is available on request.

Superior Studio, Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max
$61* Per night/room Jun 29 - Jun 30

Luxury Apartment, 1 Bedroom, Private Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, Private Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Penthouse, 2 Bedrooms, Private Pool

Bed Count 1 King Bed Maximum Occupancy 5 Max

Penthouse, Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cacao Tulum -Luxury Condos- ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cacao Tulum -Luxury Condos-

Couples (2)
5 out of 5
This place was perfect the staff was amazing, the pool area is so nice

Posted by , from Miami FL on Oct 18, 2020

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3 out of 5
One the property isn’t visible done, pulling up seeing blue paint tap, buckets of dirts and other building materials was truly a unappealing sight. The rooms are much smaller then what they seem. While also being poorly built, while staying my private pool was falling apart, handle to outside gate fell off, main door handle broke and the main pool is was undone and falling apart. This should be issues for a long standing hotel,Cacao was only open for 2 weeks when we came to visit. So why are these issues? Initially before going both me & my boyfriend wrote the property about having it decorated for my birthday and it was agreed upon multiple times. Money wasn’t the issue it was just lack of communication coming from staff, it always felt like we was bothering them when requesting or asking for something. Cacao really need ample amount of improvement in different areas.

Posted by on Oct 17, 2020

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Comment from Hotel Management

Oct 17, 2020 by hotel Cacao

Thank you very much for your review on your recent stay at our hotel. Your conmments are invaluable to us as we strive to improve each and every stay. We are very grateful for your comments about the aspects of the hotel that need to be refurbished. An apologie for the inconvenient that you had during your stay with us, It is my pleasure to announce that we will be implementing many of these enhancements within the next few months. Our hotel will have more services, our main priority is to be able to offer a comfortable experience. We have differents types of rooms, the category you book was studio wich is the basic category, for the next vacation please let us know wich one would you like to book. I hope I can convince you to change your mind so that you can visit us again and give us a chance to create a better experience, it would be our pleasure to personally welcome you to our new and improved hotel. Best regards Hotel Cacao

About the Cacao Tulum -Luxury Condos-

Location Region 15, La Veleta, Tulum, QROO 77780

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

The following facilities are closed seasonally each year. They will be closed from September 27 to October 16:

  • Swimming pool

Property Features

Cacao Tulum -Luxury Condos- offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Cacao Tulum -Luxury Condos-. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Tulum condo.

  • 30 guestrooms or units
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with private pools and laptop-compatible safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with premium cable channels. Accommodations at this 3.5-star condo have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Tulum condo provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • Private pool
  • In-room kitchen
  • Dining room
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the condo include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Deep tissue massage
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 16

Special check-in instructions:

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cacao Tulum Condos Tulum
  • Cacao Tulum Luxury Condos
  • Cacao Tulum -Luxury Condos- Condo
  • Cacao Tulum -Luxury Condos- Tulum
  • Cacao Tulum -Luxury Condos- Condo Tulum

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.