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4.4 out of 5

"This is obviously an older property and shows all signs of it. General maintenance and repairs need to be made and carpet is fairly warn. Some of the ... " More

By a verified traveler on Mon 17 Feb 2020

Hotel Description

3.5-star hotel near SouthPark Mall

In shopping district

With a stay at this SouthPark hotel, you'll be within half a mile (1 km) of SouthPark Mall and 2 miles (3 km) of Phillips Place. Park Road Park and Charlotte Nature Museum are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, microwaves

Featuring conveniences like dining areas and sitting areas, the 207 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include microwaves, room service, and coffee/tea makers.

Room, 1 King Bed (Little Extras Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (Little Extras Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree Suites by Hilton Hotel Charlotte - Southpark ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Hotel Charlotte - Southpark

Everyone (4) Couples (1) Family (4)
4 out of 5
This is obviously an older property and shows all signs of it. General maintenance and repairs need to be made and carpet is fairly warn. Some of the FD staff were unfriendly and seemed to be bothered having to deal with customers. The additional services were overpriced or had service fees that were not published up front.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 19, 2020 by Joanie Kastl

Thank you for your feedback. We strive to ensure each guest experience is an enjoyable one, and we apologize if you felt we fell short of your expectations this time. Please know that your concerns will be reviewed and addressed with the appropriate departments. We hope to have an opportunity to better serve you in the future. Sincerely, Joanie Kastl General Manager

5 out of 5
Staff at the front desk very helpful and kind. Served warm cookies for the kids who were in the car while I checked in.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 16, 2019 by Joanie Kastl

Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte - SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Best, Joanie Kastl General Manager

5 out of 5
Property was clean and safe location close to everything. Very nice area in CLT. Love the balcony. Hot showers. Will stay again. Bar is raised for other hotels in this area now

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 18, 2019 by jk

Skeeter, Thank you for the very kind words regarding your experience at the DoubleTree Suites by Hilton Charlotte - SouthPark! Considering the effort and attention our team devotes to our trade it's rewarding to know we hit the mark in your case. I am delighted to hear that you enjoyed your stay in Charlotte, took advantage of our prime SouthPark location, and were pleased with our amenities. We look forward to another opportunity to serve you! Best, Joanie Kastl General Manager

4 out of 5
I loved the layout of the property. It was nice and spacious

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 13, 2019 by JK

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanie Kastl General Manager

5 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by jk

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanie Kastl General Manager

5 out of 5

Nice location, close to shopping and restaurants.

Pros: Location and suite.
Cons: Kitchen and baths could have been updated and cleaner.
Location: Shopping, restaurants, movie theaters, concert locations.
We really enjoyed our stay and would definitely stay at this hotel again. I did have some wrong information regarding our suite when I booked our stay. The hotel described the room as having 2 bedrooms and 1 bath. However, we were very pleasantly surprised to find that the suite had 2bathrooms.

Posted by on Apr 17, 2018

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Comment from Hotel Management

Apr 19, 2018 by joanie kastl

Thank you for your review. Providing our guests with beautiful accommodations and exceptional service is what we aim to do, and we are pleased to hear you enjoyed your stay. Your recommendation is very much appreciated and we look forward to when we can welcome you back at The DoubleTree Suites by Hilton SouthPark. Sincerely, Joanie Kastl General Manager

5 out of 5
This hotel was in the perfect location for our visit. Close and convenient to shopping and exploring. Pet-friendly was also a plus. Staff was extremely helpful, pleasant, and always available. Breakfast buffet was very good and restaurant clean. Room was nice size, great amenities and clean. This was our first visit to Charlotte. We are already trying to schedule a return trip and will definitely stay at DoubleTree Southpark again!

Posted by , from Mt. Pleasant, SC on Apr 16, 2018

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Comment from Hotel Management

Apr 19, 2018 by whitney honeycutt

Michelle, Thank you for your 5 star review! We appreciate your feedback and are delighted to hear that you enjoyed your stay in Charlotte, took advantage of our prime SouthPark location, and were pleased with our amenities. Thank you for staying with us! Best, Joanie Kastl General Manager

5 out of 5

Great hotel for large families

We always stay at the doubletree when we go to carowinds. It's perfect for large families because they have rooms with two bedrooms living room with pull out sofa bed and a kitchen. They also have a wonderful room service menu. Our children love it. They wouldn't stay anywhere else.

Posted by , from tn on Mar 24, 2015

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5 out of 5

Check in was easy, greeted with a warm chocolate chip cookie

Loved the hotel, very near my brother's house. Heard the kids in the pool in the am.

Posted by , from Frederick, MD, USA on Jul 5, 2012

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4 out of 5

Great value for the money!

Pros: Close restaurants, Quiet
Cons: No free Internet
My fiance and I stayed here with our kids for one night to celebrate an early Christmas together and we couldn't have been happier. There was plenty of room for the six of us in a two bedroom suite (note that the two bedroom suite has one king bed, one queen bed and one sleeper sofa). We cooked dinner in the kitchen (bring your own pots/pans/utensils if you're going to cook) and had a leisurely weekend. The room was clean, modern and comfortably furnished. We'd definitely stay here again!

Posted by , from Souderton, PA on Dec 21, 2011

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About the DoubleTree Suites by Hilton Hotel Charlotte - Southpark

Location 6300 Morrison Blvd, Charlotte, NC 28211

Property Features

DoubleTree Suites by Hilton Hotel Charlotte - Southpark offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree Suites by Hilton Hotel Charlotte - Southpark. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Charlotte hotel.

  • 207 guestrooms or units
  • 6 levels
  • 2 buildings
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1984
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Charlotte-Douglas Intl. Airport (CLT) (17.3 km / 10.8 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree Suites by Hilton Hotel Charlotte - Southpark offers 207 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate dining areas. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in August 2019.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11 AM.

DoubleTree Suites by Hilton Hotel Charlotte - Southpark has a restaurant on site.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per week (maximum USD 50 per stay)
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.95 and USD 15.95 per person (approximately)
  • Pet fee: USD 50 per accommodation, per week (maximum USD 50 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Southpark Hotel
  • DoubleTree Suites Hilton Charlotte Southpark
  • DoubleTree Suites Hilton Hotel Charlotte Southpark
  • DoubleTree Suites Hilton Hotel Southpark
  • DoubleTree Suites Southpark
  • Hilton Charlotte Southpark
  • Hilton Southpark
  • Hotel Charlotte Southpark
  • Hotel Southpark Charlotte
  • Southpark Hotel
  • Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
  • Doubletree Hotel Charlotte Southpark
  • DoubleTree Suites by Hilton Hotel Charlotte Southpark
  • DoubleTree Suites by Hilton Hotel Charlotte - Southpark Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.