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Hilton Garden Inn Charlotte SouthPark

3-star property
4808 Sharon Road, Charlotte, NC 1-855-201-7819
3.9 out of 5
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See all 10 travelocity Reviews

"Would definitely stay here again! " More

By a verified traveler on Mon 20 Feb 2023

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Hotel Description

3-star hotel near SouthPark Mall

SouthPark stay

With a stay at this SouthPark hotel, you'll be within half a mile (1 km) of SouthPark Mall and 6 miles (10 km) of Quail Hollow Club. Carolinas Medical Center is within 6 miles (10 km) and Spectrum Center is within 9 miles (15 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

ADA Accessible, Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Apr 28 - Apr 29

ADA Accessible, Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Accessible, Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Accessible, Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Charlotte SouthPark ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Charlotte SouthPark

Everyone (8) Couples (1) Family (2)
5 out of 5

Posted by on Nov 17, 2023

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Comment from Hotel Management

Dec 18, 2023 by Tom & Team

Amy, thanks for the 5/5, hope you visit with us again soon!

5 out of 5
Would definitely stay here again!

Posted by on Feb 20, 2023

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Comment from Hotel Management

Apr 4, 2023 by MacKenna Ruby

Desiree,We greatly appreciate your kind words and thank you for taking the time to fill out a review. We hope to welcome you back to Charlotte again soon!

5 out of 5

Posted by on Jul 12, 2021

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Comment from Hotel Management

Aug 23, 2021 by Hotel Management

Thank you for the five star review! We look forward to all your future stays with us!

2 out of 5

Posted by on Dec 14, 2020

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Comment from Hotel Management

Feb 10, 2021 by David

Thanks for your feedback.

3 out of 5
Friendly welcoming staff. First room on check in had broken. Shade. Soon we were moved . next room picture missing from wall,dust and dirt on baseboards and dust and dirt on moulding on sliding door in bathroom. Had to go pick up toilet paper and towels only one roll of toilet paper in room. I know it's vivid but deliver the toilet paper and towels in a paper bag knock on door and don't go near us.. The place is slipping and it is new. Housekeeping comes in at 10am starts work at 11am. You can't hire someone to be a runner to take stuff to rooms. It's disgraceful.

Posted by , from Baltimore on Oct 13, 2020

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Comment from Hotel Management

May 19, 2021 by Hotel Management

Thank you for taking the time to review your stay. We appreciate all your honest feedback, and we hope to provide you with an improved experience in the future.

4 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 21, 2019 by Staphon M - Operations Manager

Dear Previous Guest, Thank you for staying at the Hilton Garden Inn Charlotte/SouthPark. Glad to know you enjoyed our amenities, staff and amenities. We look forward to your return. Hospitably yours, Staphon

5 out of 5
Loved the hotel especially the cookies when we came in the evening.

Posted by on May 6, 2019

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Comment from Hotel Management

May 7, 2019 by Staphon M. - Ops Manager

Thank you for you feedback. Thanks

2 out of 5
My complaint is with Travelocity in addition to the Hilton Garden. I reserved a room with a king bed, but did not receive a room with a king bed. The person at the front desk was curt and not welcoming. She seemed pleased that I could not have the room THAT I HAD RESERVED!! I will never use Travelocity again and probably will not stay in the Hilton again.

Posted by on Dec 6, 2018

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Comment from Hotel Management

Dec 12, 2018 by Staphon M.

We apologize for the inconvenience. When booking through certain 3rd parties, room types are not guaranteed though one can be requested. Ill look into your reservation and see what occurred. We apologize for any inconvenience.

5 out of 5
This is a new hotel. Beautiful rooms, lobby, etc. A very nice pool & nice fitness center. We did not eat breakfast or use the bar (there is a $12.50 charge for breakfast). The room was a very nice size, bed very comfortable, and TV was HUGE! The room & bathroom were both very nice & clean. However, I was a bit surprised by a shower only & no tub. Sorry if this is TMI, but it is difficult to stand on 1 leg & shave another without cutting oneself. The staff was very nice & friendly. Excellent location for shopping & restaurants. Would definitely recommend.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 25, 2018 by Staphon

Thank you for your feedback. We appreciate you taking time to review our hotel. We hope to see you again very soon. Thank you again.

3 out of 5

Beautiful hotel, but not very comfortable.

Very clean and a wonderful staff. The matress was a bit hard, and the lights in the bathroom were very bright so if you wake up in the middle of the night… yikes.

Posted by , from Centervie, OH on Mar 27, 2018

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Comment from Hotel Management

Apr 3, 2018 by Katie

Thank you for your feedback. We are sorry to hear that you did not find the bed to be comfortable. Try the Homewood Suites side next time. You might find the rooms to be more comfortable. We can add anything for you to make sure you get a better nights sleep.

About the Hilton Garden Inn Charlotte SouthPark

Location 4808 Sharon Road, Charlotte, NC 28210

Property Features

Hilton Garden Inn Charlotte SouthPark offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Charlotte SouthPark. Parking is available for a fee. This 3-star Charlotte hotel is smoke free.

  • 160 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Built in 2017
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Charlotte SouthPark offers 160 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and change of towels can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Garden Grille - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare.

Bar 4808 - Overlooking the pool, this restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.95 for adults and USD 14.95 for children
  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Charlotte/SouthPark
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.