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"Friendly welcoming staff. First room on check in had broken. Shade. Soon we were moved . next room picture missing from wall,dust and dirt on baseboar ... " More

By a verified traveler on Tue 13 Oct 2020

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Hotel Description

3-star hotel near SouthPark Mall

SouthPark stay

A stay at this SouthPark hotel places you within half a mile (1 km) of SouthPark Mall and 3 miles (5 km) of Quail Hollow Club. Carolinas Medical Center is within 6 miles (10 km) and Spectrum Center is within 9 miles (15 km).

Renovated in 2017

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like microwaves and coffee/tea makers, the 160 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available. Housekeeping is available on request.

ADA Accessible, Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$150* Per night/room May 30 - May 31

ADA Accessible, Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Accessible, Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Accessible, Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Charlotte SouthPark ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Charlotte SouthPark

Everyone (6) Couples (1) Family (2)
5 out of 5

Posted by on Jul 12, 2021

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Comment from Hotel Management

Aug 23, 2021 by Hotel Management

Thank you for the five star review! We look forward to all your future stays with us!

2 out of 5

Posted by on Dec 14, 2020

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Comment from Hotel Management

Feb 10, 2021 by David

Thanks for your feedback.

3 out of 5
Friendly welcoming staff. First room on check in had broken. Shade. Soon we were moved . next room picture missing from wall,dust and dirt on baseboards and dust and dirt on moulding on sliding door in bathroom. Had to go pick up toilet paper and towels only one roll of toilet paper in room. I know it's vivid but deliver the toilet paper and towels in a paper bag knock on door and don't go near us.. The place is slipping and it is new. Housekeeping comes in at 10am starts work at 11am. You can't hire someone to be a runner to take stuff to rooms. It's disgraceful.

Posted by , from Baltimore on Oct 13, 2020

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Comment from Hotel Management

May 19, 2021 by Hotel Management

Thank you for taking the time to review your stay. We appreciate all your honest feedback, and we hope to provide you with an improved experience in the future.

4 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 21, 2019 by Staphon M - Operations Manager

Dear Previous Guest, Thank you for staying at the Hilton Garden Inn Charlotte/SouthPark. Glad to know you enjoyed our amenities, staff and amenities. We look forward to your return. Hospitably yours, Staphon

5 out of 5
Loved the hotel especially the cookies when we came in the evening.

Posted by on May 6, 2019

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Comment from Hotel Management

May 7, 2019 by Staphon M. - Ops Manager

Thank you for you feedback. Thanks

2 out of 5
My complaint is with Travelocity in addition to the Hilton Garden. I reserved a room with a king bed, but did not receive a room with a king bed. The person at the front desk was curt and not welcoming. She seemed pleased that I could not have the room THAT I HAD RESERVED!! I will never use Travelocity again and probably will not stay in the Hilton again.

Posted by on Dec 6, 2018

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Comment from Hotel Management

Dec 12, 2018 by Staphon M.

We apologize for the inconvenience. When booking through certain 3rd parties, room types are not guaranteed though one can be requested. Ill look into your reservation and see what occurred. We apologize for any inconvenience.

5 out of 5
This is a new hotel. Beautiful rooms, lobby, etc. A very nice pool & nice fitness center. We did not eat breakfast or use the bar (there is a $12.50 charge for breakfast). The room was a very nice size, bed very comfortable, and TV was HUGE! The room & bathroom were both very nice & clean. However, I was a bit surprised by a shower only & no tub. Sorry if this is TMI, but it is difficult to stand on 1 leg & shave another without cutting oneself. The staff was very nice & friendly. Excellent location for shopping & restaurants. Would definitely recommend.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 25, 2018 by Staphon

Thank you for your feedback. We appreciate you taking time to review our hotel. We hope to see you again very soon. Thank you again.

3 out of 5

Beautiful hotel, but not very comfortable.

Very clean and a wonderful staff. The matress was a bit hard, and the lights in the bathroom were very bright so if you wake up in the middle of the night… yikes.

Posted by , from Centervie, OH on Mar 27, 2018

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Comment from Hotel Management

Apr 3, 2018 by Katie

Thank you for your feedback. We are sorry to hear that you did not find the bed to be comfortable. Try the Homewood Suites side next time. You might find the rooms to be more comfortable. We can add anything for you to make sure you get a better nights sleep.

About the Hilton Garden Inn Charlotte SouthPark

Location 4808 Sharon Road, Charlotte, NC 28210

Property Features

Hilton Garden Inn Charlotte SouthPark offers its guests an outdoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Charlotte SouthPark. A free area shuttle within 3 mi is available. Free self parking is available. A complete renovation of Hilton Garden Inn Charlotte SouthPark was completed in 2017. This 3-star Charlotte hotel is smoke free.

  • 160 guestrooms or units
  • 7 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Breakfast available (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Garden Inn Charlotte SouthPark offers 160 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and change of towels can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free breakfast. Additionally, cooked-to-order breakfast is available daily for a fee.

Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Charlotte/SouthPark
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.