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"Garden view rooms are great because close to everything. However, 3 restaurants that don't offer a lot of variety. Food was tasty " More

By a verified traveler on Fri 23 Aug 2019

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Hotel Description

All-inclusive beachfront property with 2 outdoor pools

On the beach

Within a 10-minute walk of the property, you'll find El Palmar Beach and Magic World Aquapark. Also, Delfiniti is within half a mile (1 km) and Ixtapa Golf Course is within 2 miles (3 km).

All-inclusive

This property features 4 restaurants, 2 outdoor pools, and a 24-hour gym. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, plasma TVs

In addition to plasma TVs with cable channels, the 431 guestrooms offer free WiFi and room service. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$146* Per night/room Oct 21 - Oct 22

Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Resort Ixtapa All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Resort Ixtapa All Inclusive

Everyone (4) Couples (1) Family (4)
4 out of 5
Garden view rooms are great because close to everything. However, 3 restaurants that don't offer a lot of variety. Food was tasty

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 24, 2019 by Jessica Cruz

Thank you for your comments!

3 out of 5
Food was good. Staff was not friendly, expected a better customer service.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 7, 2019 by CBracamonte

Estimado Cliente, Gracias por su comentario, para nosotros es muy importante saberlo para llevar a cabo las acciones necesarias y continuar mejorando nuestra marca.

4 out of 5
Los shows eran bien simple no había tanta energía de bailar o de fiesta

Posted by on Jul 23, 2019

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4 out of 5
laagua enla alberca no estaba limpia noselemirava elpizo

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 13, 2019 by CBracamonte

Estimado Cliente, Muchas gracias por su valoración Nos es grato saber que disfrutó su estadía Ixtapa. Así que valoramos sus comentarios. Esperamos que nos visite nuevamente.

4 out of 5
The Hotel was very comfortable and clean. The staff was always friendly and attentive. Food was always good. Great selection. Although food dishes were not usually labeled in English, we could usually figure out what they were. One negative aspect was one of the two elevators was not working during out stay. Frequently the elevator was full and we would have to wait till its next run, hoping it would have space the next time. We had to take the stairs on more than one occasion.

Posted by , from DesPlaines , IL on Oct 1, 2018

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Comment from Hotel Management

Oct 17, 2018 by CBracamonte

Dear Carol, Dear… Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

3 out of 5
Food was the same every day, and same both venues, not very good. Bars not open till 11am, no bloody Mary with breakfast, sport bar not open till 7pm only place to get a drink was at kids pool ?? Very strange

Posted by on Jan 17, 2018

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Comment from Hotel Management

Jan 19, 2018 by cristina_bracamontes

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

3 out of 5

my stay

Pros: the room and the staff
Cons: pool bar and the food
Location: everything is really close
the room was clean ,the staff was always ready to help, but there are big problems at the pool bar a person had to fight to get a drink because the kids were sitting or messing around, so had a hard time to get a drink. also the food was possibly the worst I have had a resort of this kind. and for that I would not go back to this hotel. i would try a different hotel resort because I have visited this area for four years

Posted by , from minnesota on Mar 3, 2017

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Comment from Hotel Management

Mar 6, 2017 by CBracamonte

Dear mike, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, we’re sorry we fell below your expectation. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, The General Management

About the Holiday Inn Resort Ixtapa All Inclusive

Location Boulevard Ixtapa, Lote 2, Ixtapa, GRO 40884

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

  • All available beverages included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Room service during certain hours
  • Additional gratuities accepted

Property Features

Holiday Inn Resort Ixtapa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Holiday Inn Resort Ixtapa All Inclusive, you'll find 2 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this property measures 907 square feet (84 square meters) and includes a conference center. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Holiday Inn Resort Ixtapa All Inclusive. Free self parking and valet parking are available. A complete renovation of Holiday Inn Resort Ixtapa All Inclusive was completed in December 2015. This 3.5-star Ixtapa property is smoke free.

  • 1 building
  • 431 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • 4 conference rooms
  • 907 sq ft of conference space
  • 84 sq m of conference space
  • Built in 1983
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Holiday Inn Resort Ixtapa All Inclusive offers 431 accommodations with safes and coffee/tea makers. 32-inch plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ixtapa property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

La Isla - This restaurant specializes in international cuisine and serves lunch only.

Frutas y Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La terraza - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Caña Brava - This restaurant serves lunch only. A children's menu is available. Open daily.

Sport Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Holiday Inn Resort Ixtapa All Inclusive
  • Holiday Ixtapa All Inclusive
  • Holiday Inn Ixtapa All Inclusive
  • Holiday Inn Ixtapa
  • Ixtapa Inclusive Inclusive
  • Holiday Inn Resort Ixtapa All Inclusive Ixtapa
  • Holiday Inn Resort Ixtapa All Inclusive an IHG Hotel
  • Holiday Inn Resort Ixtapa All Inclusive All-inclusive property

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.