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Barceló Maya Beach - All Inclusive

4-star property
Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO 1-855-201-7819
4.2 out of 5
Very good!
See all 20 travelocity Reviews

"I stayed here before a few years ago and was amazed on the upgrades and remodeling they did! I was very shocked on how cool this place was. Literally ... " More

By a verified traveler on Tue 01 Jun 2021

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Hotel Description

4-star all-inclusive property near Xpu-ha Beach, connected to a shopping center

Beachside getaway

Your stay at this Xpu-Ha property places you within a 10-minute walk of Xpu-ha Beach and Ecopark Kantun Chi. Also, Cenote Cristalino is within half a mile (1 km) and Puerto Aventuras Golf Club is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and 3 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$310* Per night/room Jul 31 - Aug 1

Junior Suite, Ocean View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, Ocean View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Beach - All Inclusive ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (15) Couples (1) Family (5)
5 out of 5
I stayed here before a few years ago and was amazed on the upgrades and remodeling they did! I was very shocked on how cool this place was. Literally everything to do there And I drove up and down the Riviera Maya to check out beaches and they were one of the few resorts at no seaweed and they were keeping up on keeping their beaches clean with tractors. Keep in mind that it is the algae/seaweed season when I went. But the beaches are awesome and the drinks are good the food was good The room was awesome and the staff was on point! Will be staying there again.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 23, 2021 by The Management

We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,

3 out of 5
The food was average at best. Lots of chicken nuggets, hamburgers hotdogs and nachos to choose from. Pool bar closed at 7p and pools at 8p. Other resorts have better food and better pool/bar hours.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 23, 2019 by Manager

Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach hotel. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards,

3 out of 5

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 31, 2019 by Manager

Dear Guest, Thank you for staying with us and taking the time to let us know about your experience at Barceló Maya Beach. I’m sadden to hear your stay was anything less than memorable. I will share your valued review with our staff and Management, so we can ensure perfection. We hope you will grant us with a second visit, to make your stay extraordinary. Best regards, José Luis Serratos Sub Director Barceló Maya Beach

5 out of 5
Everything is wonderful, but the food is what we love more !!!

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by José Luis Serratos

Dear Guest, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly, José Luis Serratos Subdirector Barceló Maya Beach

5 out of 5
Staff were friendly. There was sooo much to do and see!

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 13, 2019 by Manager

Dear Guest, Thank you for providing your positive feedback after your recent stay at Barceló Maya Beach. It is overwhelming to our staff and I, knowing we were able to accomplish yet another wonderful vacation. We will be more that honor to welcome you back soon. Kind regards, José Luis Serratos Sub Director Barcelo Maya Beach

2 out of 5
As other reviewers mentioned, the property is beautiful and well kept. Rooms could use some upgrades (bathroom, TV). The main negative for us was the food: buffet restaurants had limited variety and menu basically did not change from one day to the other. Quality of the food also was far from what we expected: most of the food had no flavor and everything was poorly presented. Last year we stayed at Grand Palladium Kantenah and food was way better. They could use a couple more cooks preparing omelettes during breakfast and past at lunch instead of leaving a single cook struggling to attend everybody and creating long lines. The a-la-carte restaurants were not better: not many alternatives and same lack of flavors (we tried Trattoria, Mexico Lindo and Kyoto). Most of the desserts looked like they came straight from a box. Drinks weren't great either, with only local low-end liqueur available. Since most of the guests are international, it would be good to have staff that speaks English (even communicating with Guest Service was a challenge unless you speak some Spanish). Too many things not included in the all-inclusive package which ends up being annoying.

Posted by , from Miami, Florida on Mar 29, 2019

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Comment from Hotel Management

May 9, 2019 by Manager

Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

3 out of 5
The view and the cleanliness of the hotel is awesome! The staff very helpful! Although the buffet food was absolutely horrible! It was a different theme but same food. You could tell it had been sitting there awhile. Not much flavor. It had a lot of different food that I noticed not a lot of people ate. The snack bar was better than the buffet. The restaurant had very good food, there wasn’t a fair warning to let us know they book up fast so that was an issue. The bugs were everywhere I know it’s an open resort but I don’t think they did much spraying to help prevent so many. I would recommend this resort if the food wasn’t so bad. Thats honestly what will stop my family and I from coming back. While purchasing the package we were also not told about having to pay for the bowling or water park or mini golf. They put it out to be as if it is all inclusive online. Then once you get there it’s very expensive for even a family of four to enjoy an activity. Beautiful place they need better details and food.

Posted by , from Des Moines, Iowa on Jul 8, 2018

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Comment from Hotel Management

Jul 15, 2018 by Manager

Dear Casandra, first of all, we would like to thank you for choosing Barceló Maya Beach for your vacations. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

4 out of 5

Wonderful Experience

Pros: The resort was huge, there were plenty of pools, rooms were clean, staff was very nice and most of the shows at night were very good.
Cons: Pool at our area was very quiet, could use music. 3 shows at night are all at the same time. Times should be staggered so that you could see 2 shows.
Location: We did not leave the resort.
The hotel was very pleasing, the beach at the Barceló Maya Beach area was very nice, other locations were very rocky. The grounds were beautiful, the pools were clean and very nice. The food at the specialty restaurants was excellent, otherwise it was just OK. The resort is huge, has its own mall, bowling alley, water park, dolphin park, and casino. Most shows at the theaters were very good and you had three shows each night to choose from. I would definitely return to this resort.

Posted by , from Pennsylvania on Mar 23, 2018

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Comment from Hotel Management

Mar 29, 2018 by manager

Dear Bev, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in teh Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear. Regards

5 out of 5
Had a fantastic vacation. We were there 6 years ago and liked it very much then and found it to be even better now. Can't wait to return.

Posted by on Mar 21, 2018

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Comment from Hotel Management

Mar 29, 2018 by manager

Dear Anonymous, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in the Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear. Regards

4 out of 5

Would definitely stay there again!

Pros: All the hotels felt beachfront and pool front. You weren't on the 12th floor of a hotel which is 100 yards from the pool.
Cons: Maintenance on the rooms was a little lacking - our safe didn't work properly, the screen door was torn, sliding door didn't lock.
Location: Almost everything you need to on-site - Dolphin Show, small mall, bowling, mini-golf, lots of pools, close beach, tour companies to schedule excusions
It was a great vacation. I have a 4 year old who loves pools and water slides. This place was perfect for that. We upgraded to the Premium Level which was worth the money. Our room was great - spacious, comfortable, great view, hot tub on balcony - however there were some odd maintenance issues (the hot tub knobs were broken, certain #s on the safe didn't work, etc), but those didn't ruin our trip. The food was pretty good (comparable to Beaches resorts) and the staff was very helpful. Getting restaurant reservations was an issue for some people but we ate early so not a big deal for us. The resort was sold out but didn't feel crowded which was nice. All the hotels are basically, beach-front and pool front. The beach has the softest sand. I remember the water being clearer in Cancun but still better than most. Everything that you need is onsite - Dolphin Show daily, mini-golf, bowling. Overall, we would gladly stay there again.

Posted by , from Philadelphia, PA on Jan 2, 2018

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Comment from Hotel Management

Jan 4, 2018 by Manager

Dear Cynthia, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your holiday expectations. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards

About the Barceló Maya Beach - All Inclusive

Location Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Barceló Maya Beach - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 12109 square feet (1125 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Barceló Maya Beach - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.

  • 630 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (select free items)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.

Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.

Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.

Nearby Activities

2 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Ziplining nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

U Spa and U Spa Kids has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Barceló Maya Beach - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Maya Beach - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Beach Maya
  • Barcelo Maya All Inclusive
  • Barceló Maya Beach All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Beach All Inclusive Xpu-Ha
  • Barcelo Maya Beach All Inclusive Xpu-Ha
  • Barcelo Maya Beach Xpu-Ha
  • Maya Barcelo Beach
  • Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Beach All Inclusive Hotel
  • Barcelo Maya Beach Hotel Xpu-Ha
  • Barcelo Maya Beach Hotel
  • Barcelo Maya Beach All Inclusive
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Beach - All Inclusive Xpu-Ha
  • Barceló Maya Beach - All Inclusive All-inclusive property
  • Barceló Maya Beach - All Inclusive All-inclusive property Xpu-Ha

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.