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4.0 out of 5

"Reception welcoming, elegantly remodeled, all immunities were at hand, room service courteous, professional " More

By a verified traveler on Thu 05 Mar 2020

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Hotel Description

3.5-star Colonial hotel near Plaza de las Americas

In shopping district

Within a 5-minute walk of the hotel, you'll find Plaza de las Americas and Ciudad Juárez Art Museum. El Paso Zoo and Chamizal National Memorial are also within 3 miles (5 km).

Renovated in 2022

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room Mar 23 - Mar 24

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Gamma Ciudad Juarez ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Gamma Ciudad Juarez

Everyone (4)
3 out of 5

Posted by on Oct 10, 2023

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Comment from Hotel Management

Oct 30, 2023 by Team Gamma Ciudad Juárez

Hola Sandra. Gracias por tu visita y tus comentarios.

5 out of 5
Reception welcoming, elegantly remodeled, all immunities were at hand, room service courteous, professional

Posted by on Mar 5, 2020

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Comment from Hotel Management

Mar 5, 2020 by Zulema

Thanks for your visit and your comments, hope seen you again.

5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Zulema

Gracias por su visita y su calificación.

3 out of 5

Sad service:(

Took me over an hour to check in. I was made to leave an open voucher in my credit card.Telling me my room had not been paid for and I had the confirmation number in hand.Them the power went out at night and it was freezing out.Next mirning power goes out again and after about another 45 mins they find my room had been paid in advance. I have been staying here for about ten years. What happen this time was due to lack of good .customer service

Posted by on Dec 28, 2015

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4 out of 5

Will definitely stay again

I thought the hotel was great. The grounds are very nice and the staff is very attentive and kind as well. The room was comfy and clean. The food there at the hotel restaurant isn't the best but if you don't feel like going across to the S-Mart for some tortas or burritos then it is very conveinent and inexpensive. The consulate really isn't a 15 minute walk away its more like 30-35 minute walk away but you really don't need to walk there because the hotel has shuttles to and from the consulate and the clinic that leaves every hour. Felt very safe staying here and will definitely be staying again.

Posted by on Sep 9, 2009

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Renovations + Closures

The following facilities will be closed during the winter:

  • Spa tub
  • Swimming pool

Property Features

Gamma Ciudad Juarez offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, 4 meeting rooms, and coworking spaces. Event space at this hotel measures 16490 square feet (1532 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at the business-friendly Gamma Ciudad Juarez. Limited free parking is available on a first-come, first-served basis. A complete renovation of Gamma Ciudad Juarez was completed in July 2022. This Colonial Ciudad Juarez hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 2 levels
  • 16490 sq ft of conference space
  • 1532 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: El Paso Union Depot (6.5 km / 4 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Gamma Ciudad Juarez offers 162 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Restaurante y bar - Overlooking the pool and garden, this buffet restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 990 per pet, per night, plus a deposit of MXN 3500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 per person
  • Pet deposit: MXN 3500 per stay
  • Pet fee: MXN 990 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gamma Ciudad Juarez Hotel
  • Best Western Plus Plaza Juarez Ciudad Juarez
  • Best Western Plus Plaza Juarez Hotel
  • Best Western Plus Plaza Juarez Hotel Ciudad Juarez
  • Hotel Plaza Juarez Ciudad Juarez
  • Hotel Plaza Juarez
  • Plaza Juarez Ciudad Juarez
  • Plaza Juarez
  • Ramada Ciudad Juarez Hotel Ciudad Juarez
  • Gamma Hotel
  • Gamma Ciudad Juarez Hotel
  • Gamma Ciudad Juarez Ciudad Juarez
  • Gamma Ciudad Juarez Hotel Ciudad Juarez

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.