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"We stayed a total of 9 nights. Very safe. Great friendly staff. Walking distance from consulate and associated appointments. Across the street fr ... " More

By a verified traveler on Sat 16 Jun 2018

Hotel Description

3.5-star hotel near Plaza Las Misiones

In shopping district

With a stay at this Ciudad Juarez hotel, you'll be steps from Plaza Las Misiones and within a 10-minute walk of American Consulate. Also within 9 miles (15 km) are Juarez Market and Plaza Theater.

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the health club and free perks like full breakfast and free self parking.

Free WiFi, comfy beds

The 128 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include room service, rainfall showerheads, and LCD TVs with cable channels.

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$47* Per night/room Apr 10 - Apr 11

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 Bedroom, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Maria Bonita Consulado Americano ratings based on 11 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Maria Bonita Consulado Americano

Everyone (7) Family (4)
1 out of 5
Extremely noisy. Hot water ran out quickly. Refrigerator inside the room didn’t work.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Lic. Lucero Cereceres

We regret that you have not enjoyed a pleasant stay, we will directly address the inconveniences!

1 out of 5
I have to say this was one very unpleasant stay. Our check in time was delayed for about 2 hrs, with no previous notice or phone call about this issue. They had roughly 10 guests waiting for rooms. The front desk was very unapologetic and unhelpful. After we got out room they were not up to accommodation standards. Rooms, hallways and hotel in general was very hot and uncomfortable. Will not be staying there again.

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 17, 2019 by Lic. Lucero Cereceres

We regret that you have not enjoyed a pleasant stay, we will be working to improve the service. Sincere apologies.!

1 out of 5
Got there at 1 pm would not allow early check in. Returned at 3 no rooms available. Rooms were available at 4:30 pm. No apology, no customer service. No water nothing was offered to make our wait easier. A/C was not working. Need to improve front desk customer service they are very rude and don't give a ..... about customers! Props to the bellboy on the other hand was awesome. Greeting everyone all the time! Rented 4 rooms.

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 17, 2019 by Lic. Lucero Cereceres

We regret that you have not enjoyed a pleasant stay, we will be working to improve the service. Sincere apologies.!

3 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Lic. Lucero Cereceres

Estamos trabajando para mejorar el servicio, esperamos vuelva pronto!

1 out of 5
I STRONGLY ADVISE AGAINST BOOKING THIS HOTEL FOR YOUR STAY! The staff is very rude and unaccommodating. They will literally leave you stranded without a care in the world. We made a reservation over a month in advance, confirmed the reservation, and gave them our credit card info to make sure that they held the room. Despite all of this they gave our room away, refused to tend to us claiming they were fully booked and simply walked away! We were completely appalled and asked why they would give away our room when we called the day before to inform them that we would still be arriving but that our flight had been pushed a day, and they assured us there would be no problems. We even told them to process the card while we were on the phone and offered to pay for the day that we missed. The person on the phone told us everything was okay and we could check in the following day. Instead of looking into the situation and seeing how they could fix the issue they just told us to call Travelocity and ignored us the rest of the time we were there. We were left scrambling to find a place to stay for over two hours. Hotel Maria Bonita has a lot to learn about hospitality!

Posted by on Apr 10, 2019

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Comment from Hotel Management

May 1, 2019 by Lic. Lucero Cereceres

We regret the inconveniences, we are working to improve the service.

5 out of 5

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 30, 2019 by Lic. Lucero Cereceres

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5

Posted by on Jan 4, 2019

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Comment from Hotel Management

Jan 9, 2019 by Lic. Lucero Cereceres

Gracias por tu calificación, nos da gusto hayas tenido una muy buena estancia con nosotros.

5 out of 5
We stayed a total of 9 nights. Very safe. Great friendly staff. Walking distance from consulate and associated appointments. Across the street from mall. Don't want to walk? Taxi drivers stay at lobby waiting to provide service at great rate. Front desk service is good but not as warming as the house staff. If I'm ever in Juarez again, there is no doubt I'll stay again. Indoor pool was nice, my daughter really enjoyed it. Only downside was there is no longer a gym in the hotel. They do provide free passes to a gym in the mall but not as convenient so we didn't even go. All in all, one of my best stays.

Posted by , from Houston on Jun 16, 2018

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Comment from Hotel Management

Jun 20, 2018 by Lic. Lucero Cereceres

Dear guest, Thank you for taking the time to share your stay with us. We look forward to your return Kind regards,

5 out of 5
I always like to leave room for growth but this hotel figuered it out. Excellent in all catagories. Beyond expectations. If you have stayed at Krystal Urbano you know exactly what I am saying. But if you have not you are missing refined rest. I did not get the chance to try out the indoor swimming pool, this time but I will. See you soon.

Posted by on May 8, 2018

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Comment from Hotel Management

May 21, 2018 by Lic. Lucero Cereceres

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
Good, nice, clean place, good free breakfast.i will comeback again.

Posted by on Mar 7, 2018

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Comment from Hotel Management

Mar 9, 2018 by Lic. Lucero Cereceres

Dear guest, Thank you for taking the time to share your stay with us. We look forward to your return King regards,

About the Hotel Maria Bonita Consulado Americano

Location v. Paseo de la Victoria #4451, Ciudad Juarez, CHIH 32528

Property Features

Hotel Maria Bonita Consulado Americano offers its guests an indoor pool and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 2 meeting rooms available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Maria Bonita Consulado Americano. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Ciudad Juarez hotel.

  • 1 building
  • 128 guestrooms or units
  • 6 levels
  • Built in 2011
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) (7.5 km / 4.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hotel Maria Bonita Consulado Americano offers 128 accommodations with espresso makers and complimentary newspapers. Each accommodation is individually decorated. Pillowtop beds feature down comforters. 40-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Refrigerators, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Espresso maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 9 AM.

El Comal - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Maria Bonita Consulado Americano

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed

Hotel Names

  • Hotel Maria Bonita
  • Hotel Maria Bonita Consulado Americano
  • Hotel Maria Bonita Consulado Americano Ciudad Juarez
  • Maria Americano
  • Maria Bonita Consulado Americano
  • Maria Bonita Consulado Americano Ciudad Juarez
  • Maria Bonita Hotel
  • ia Bonita Consulado Americano
  • Hotel Maria Bonita Consulado Americano Hotel
  • Hotel Maria Bonita Consulado Americano Ciudad Juarez
  • Hotel Maria Bonita Consulado Americano Hotel Ciudad Juarez

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.