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4.0 out of 5

"Small beds and poor quality of the cafeteria we tried to take the breakfast they offered and they didn't have enough food for those who were already t ... " More

By a verified traveler on Thu 15 Aug 2019

Hotel Description

3.5-star hotel near American Consulate

In Ciudad Juarez

Within a 10-minute walk of the hotel, you'll find American Consulate and Plaza Las Misiones. Also, Star Medica Hospital Ciudad Juarez2 is within half a mile (1 km) and Plaza Juárez Mall is within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a snack bar/deli are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 178 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$68* Per night/room Jun 16 - Jun 17

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room (1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Mesaluna Near American Consulate ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Mesaluna Near American Consulate

Everyone (5) Family (2)
1 out of 5
Muy viejas sus instalaciones . Sus sofás muy viejos también sus elevadores muy problemáticos para subir al 5th piso . El check in pésimo. Reservé la habitación con casi un mes de anticipación y me tuvieron esperando la habitación casi una hora. No voy a recomendar este hotel.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Mar 6, 2020 by Gerencia

Muchas gracias por sus comentarios y calificación, trabajaremos en ello para mejorar nuestro servicio. esperamos nos visite en un futuro para darle una mejor impresión.

5 out of 5

Posted by on Jan 30, 2020

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Comment from Hotel Management

Feb 5, 2020 by gerencia

Gracias por su calificación, agradecemos su preferencia.

5 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 14, 2019 by General Manager

¡Muchas gracias por su preferencia! esperamos verlo nuevamente en un futuro.

3 out of 5
Small beds and poor quality of the cafeteria we tried to take the breakfast they offered and they didn't have enough food for those who were already there we ended up having lunch in a restaurant outside the hotel

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 20, 2019 by General Manager

Dear guest, We thank and highly appreciate your comments. Feedback from our guest is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and we assure you that we're putting our best effort to improve our service and avoid these issues. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again.

5 out of 5
Good hotel near the consulate, and staff is great. Would have been better if they sold lunch and dinner. Overall was excellent

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 17, 2019 by Reservations Department

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4 out of 5

Pregnancy discomfort

Everything was fine until we were ready to have some breakfast. The pregnant lady on the lobby didn’t provide the necessary tickets required to claim the breakfast it was not just to us, to other guesses too. Then she blamed us on loosing the tickets when she didn’t provide them in the first place. She wanted to argue with us that she gave us the tickets and that she was not giving us any more tickets. They have separate tickets for the fruits and different tickets for the hot food. If they don’t want to provide breakfast don’t offer it as part of your stay or if she was having some pregnancy stress is time to take time off and don’t try to take your stress off with the guess.

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 4, 2018 by Lupita Solis, Reservations

Good afternoon, thank you so much for taking the time to comment about your experience during your stay. We offer a sincere apology for your inconvenience. We would have liked to been notified during your stay about this situation, so we could have fixed it in that moment. All of our front desk personnel goes by a list of guests and checks off the ones who are given their breakfast ticket. This is to have more control due to the fact that breakfast is only for our guests and not for any other person who walks into the hotel lobby. However, we will look into this matter and assure you the necessary measures will be taken. All of our guests´comments are very valuable to us because this is how we know if there is any issue that needs attention. Hope you accept our appologies and give us another opportunity in the future to assist you as you deserve. Please have a great week!

5 out of 5

Nice place to stay while doing business.

Very nice hotel. The staff was very accomidating and the room was nice. In our room there was a microwave and refridgerator which were clean and nice to have for our longer stay. At the end of our trip they had a driver take us back over the border and all the way to the airport in texas. Only drawback was they didn’t have washers for clients use only dry cleaning which you have to send in and pay for each piece of clothing.

Posted by on Mar 9, 2018

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Comment from Hotel Management

Mar 9, 2018 by Lupita Solis, Reservations

Dear guest, Thank you so much for giving us a little of you time and commenting about your stay experience. We are very happy and proud to see you were pleased with our service. All of our guests are our priority and all the feedback we receive helps to improve our service for you all. Please have a great weekend and if you ever visit Cd. Juarez again, hope to you give us a second opportunity to continue serving you.

About the Hotel Mesaluna Near American Consulate

Location Paseo de la Victoria 3508, Ciudad Juarez, CHIH 32528

Property Features

Hotel Mesaluna Near American Consulate offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Business amenities include a business center and a meeting room. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Hotel Mesaluna Near American Consulate. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Ciudad Juarez hotel.

  • 178 guestrooms or units
  • Dining venue
  • Deli
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) (10 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Hotel Mesaluna Near American Consulate offers 178 accommodations with safes and coffee/tea makers. 46-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Hotel Mesaluna Near American Consulate has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Number of children who can stay free - 2

Hotel Names

  • Hotel Mesaluna American Consulate Ciudad Juarez
  • Hotel Mesaluna American Consulate
  • Mesaluna American Consulate Ciudad Juarez
  • Mesaluna American Consulate
  • Mesaluna American Consulate C
  • Mesaluna American Consulate
  • Hotel Mesaluna Near American Consulate Hotel
  • Hotel Mesaluna Near American Consulate Ciudad Juarez
  • Hotel Mesaluna Near American Consulate Hotel Ciudad Juarez

You should know

  • Pool access available from 9 AM to 10 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.