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Andaz Mayakoba - a Concept by Hyatt

5.0 star property

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Photo gallery for Andaz Mayakoba - a Concept by Hyatt

2 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Room, 2 Double Beds, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board
Sports facility
Beach/ocean view
Reviews
9.4

Exceptional

Popular amenities

  • BarBarBar
  • On private beach
  • Pool
  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • All inclusive

Explore the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min walk
  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationMaroma Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)40 min drive

Room options

View all photos for Room, 1 King Bed (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

9.5/10 Exceptional
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Beach Area)

10/10 Exceptional
  • 1292 sq ft
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

9.1/10 Wonderful
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

10/10 Exceptional
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

9/10 Wonderful
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Lagoon View

  • 538 sq ft
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

9.6/10 Exceptional
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible (Andaz)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Accessible (Andaz)

10/10 Exceptional
  • 1292 sq ft
  • Lagoon view
  • Sleeps 4

View all photos for Studio, Ocean View

Studio, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Ocean View

10/10 Exceptional
  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

9.6/10 Exceptional
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Beachfront

Studio, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Beachfront

  • Ocean view
  • Sleeps 3

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About the neighborhood

Playa del Carmen

On the beach.A stay at this resort places you within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Maroma Beach. Mamitas Beach is within 6 miles (10 km) and Quinta Avenida is within 9 miles (15 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk
  • Tres Rios Ecopark - 6 min drive
  • Quinta Avenida - 10 min drive
  • Maroma Beach - 11 min drive
  • Mamitas Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪El Charro - ‬4 min drive
  • ‪Black & White - ‬4 min drive
  • ‪Hix Bar & Lobby Lounge - ‬9 min walk
  • ‪Las Brisas Restaurant & Lounge Bar - ‬8 min drive
  • ‪La Laguna Restaurant & Lounge - ‬6 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star beachfront resort near El Camaleón Mayakoba Golf Course
Some rates at Andaz Mayakoba - a Concept by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a health club, and a spa tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 214 guestrooms or units
  • 3 levels
  • 2 bars on the beach
  • Meeting rooms
  • 66736 sq ft of conference space
  • 6200 sq m of conference space
  • Built in 2016
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

English, French, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: MXN 650 per person
  • 2 beach bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 24-hour gym
  • Archery
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1538 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

How close is Andaz Mayakoba - a Concept by Hyatt to the airport?

Andaz Mayakoba - a Concept by Hyatt is 27.5 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?

As of Jun 4, 2024, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on Jul 1, 2024 start from $296.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Andaz Mayakoba - a Concept by Hyatt have an airport shuttle?

Airport shuttle services are not available at Andaz Mayakoba - a Concept by Hyatt.

How close is Andaz Mayakoba - a Concept by Hyatt to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Andaz Mayakoba - a Concept by Hyatt offer free breakfast?

Free breakfast isn’t provided at Andaz Mayakoba - a Concept by Hyatt, but full breakfast is offered for a fee of MXN 650 per person.

Is there a casino at Andaz Mayakoba - a Concept by Hyatt?

No, there is no casino at this resort, but Riviera Gran Casino (10-min drive) is nearby.

What time is check-in at Andaz Mayakoba - a Concept by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Andaz Mayakoba - a Concept by Hyatt?

This resort offers free self parking and valet parking.

Does Andaz Mayakoba - a Concept by Hyatt have a pool?

Andaz Mayakoba - a Concept by Hyatt features 2 outdoor pools.

Does Andaz Mayakoba - a Concept by Hyatt have a restaurant?

Andaz Mayakoba - a Concept by Hyatt is home to Cocina Milagro, which features local and international cuisine.

Does Andaz Mayakoba - a Concept by Hyatt have a spa?

Pamper yourself with a day at Naum, where you can enjoy body treatments, massages, and body wraps.

How close is Andaz Mayakoba - a Concept by Hyatt to downtown Playa del Carmen?

Andaz Mayakoba - a Concept by Hyatt is 5.4 mi away from Playa del Carmen.

Andaz Mayakoba - a Concept by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 382 out of 483 reviews" "
Rating 8 - Good. 67 out of 483 reviews" "
Rating 6 - Okay. 21 out of 483 reviews" "
Rating 4 - Poor. 5 out of 483 reviews" "
Rating 2 - Terrible. 8 out of 483 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
Stayed 3 nights in Feb 2024

10/10 Excellent

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
Stayed 5 nights in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024

10/10 Excellent

Leala

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is amazing. I want to particularly commend Paola Umberto and Daniel as well as my Butler. This is a very busy hotel, and they do their best to make everyone feel special just the same. I couldn’t recommend the property more. It is luxurious quiet and access to the beach is wonderful. All the restaurants are amazing. There’s literally nothing wrong with it.
Stayed 2 nights in Feb 2024

10/10 Excellent

timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jorge Ignacio

Stayed 3 nights in Jan 2024

2/10 Terrible

Greta

Stayed 2 nights in Jan 2024

10/10 Excellent

Jamel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very very relaxing even with our teenagers and toddler. The service is above and beyond great, very fast, kind, accommodating, helpful with booking tours, taxis, etc. The only thing I wish they had is better breakfast options. We will DEFINITLY stay again!
Stayed 6 nights in Jan 2024

10/10 Excellent

Christian Raphael, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Ram

Stayed 5 nights in Jan 2024