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Casa Kaoba Hotel & Suites

3.5-star property
Carretera Federal Playa Tulum, Playa del Carmen, QROO 1-855-201-7819
3.4 out of 5
See all 5 travelocity Reviews

"I love that it was very private, felt super safe, and really clean. The only thing that was not too great is that our room had what I believe to be a ... " More

By a verified traveler on Tue 28 Sep 2021

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Hotel Description

3.5-star hotel near Xplor Theme Park

In Playa del Carmen

Within 3 miles (5 km) of this hotel, you'll find Xplor Theme Park and Xcaret Eco Theme Park. Centro Maya Shopping Center and Playacar Golf Club are also within 2 miles (3 km).

Free perks

A restaurant and an outdoor pool are featured at this hotel. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A terrace, a garden, and a snack bar/deli are also on offer.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$86* Per night/room Apr 25 - Apr 26

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Double Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 10 Max

Casa Kaoba Hotel & Suites ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Casa Kaoba Hotel & Suites

Couples (1) Family (4)
2 out of 5
Inside the property it was clean and the employees worked to keep the place clean. The staff was polite, but not able to fix any issue. The front desk people were constantly like, "I am sorry, but can't help". The food was very boring at breakfast. It was the same thing everyday and was very bland. Something you could eat if you were starving, but not somehting you would want to eat. I also paid to have food there when I arrived. It took a long time and was also bland. Overall, I would not recommend the restaurant. The hotel has NO HOT WATER. When I notified the front desk they sent the bellboy over to check it and he said to just run the facuet and it might get hot. He let it run for over 20 minutes and it just only got barely warm. Showering in cold water was not enjoyable. They never got it fixed. The wifi is absolutely terrible. The location is somewhat isolated so I rented a car as taxi service was spotty. They gave me tickets for pool/beach towels. When I went to get a towel they didn't have any. They told me to come back which I did. They finally gave me two towel despite needing one for the entire family. You are expected to keep the towel the whole time. When I asked to trade it in and get a clean one they said they didn't have any. It was pretty ridicilous since you are getting wet and sandy. We never even got one for everyone despite being there over five days. We had to hang them in the room and share them. I would not really recommend overall. 4/10

Posted by on Dec 31, 2022

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Comment from Hotel Management

Jan 8, 2023 by Casa Kaoba Hotel & Suites.

Dear Payton, good evening, we thank you for taking the time to write this review. We truely appologize for the inconveniences due to the hot water, which has already been fixed. Thank you for letting us know. Concerning the pool towels, we have already reported it to the corresponding department, for this to be taken care of.

2 out of 5
The breakfast was bland Luke warm and very little variety. Same every morning for 4 days. Most of all the coffee sucked. Only had hot water to shower for two of the five days we were there . Did not have extra blankets . Gave us paper slips to check out beach towels one per person we had six adults they didn’t have six towels to check out so when we checked out we turned in our 5 towels they wanted the sixth one . Luckily we found the paper slip we they had given us that counted as a towel . Would not recommend this place

Posted by on Dec 30, 2022

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Comment from Hotel Management

Jan 8, 2023 by Casa Kaoba Hotel & Suites.

Dear Lowell, good evening, we thank you for taking the time to write this review. We appologize for the inconveniences concerning the pool towels, it has already been reported to make the necessary changes, as well as the details you mention from the breakfast.

4 out of 5
I love that it was very private, felt super safe, and really clean. The only thing that was not too great is that our room had what I believe to be a mildew smell and when we opened the faucets in the bathrooms it smelled like rotten eggs.

Posted by , from Perris on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by Casa Kaoba Hotel & Suites

Hi Beatriz thank you for your opinion! We will keep improving to provide excellent service

4 out of 5
This place is really cute and reasonably priced. But if you are handicapped, it will be an uphill walk from parking to the lobby, and then a really long walk to your room, especially the family suites in the rear of the property, about 200 feet. Even if you can walk that distance easily, the car has to remain in front of the lobby, making it difficult to transport your luggage the entire distance on a bumpy walkway.

Posted by , from Central Wisconsin on Jan 30, 2021

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Comment from Hotel Management

Jan 31, 2021 by Casa Kaoba Hotel & Suites

Hello Santiago, good afternoon, we thank you for taking the time to write this review. We are glad you liked the hotel, and will take very much in consideration your comments about the difficulties you had to access your room, we will try to make it as easy as possible, to improve our service in every detail.

5 out of 5
We LOVE this hotel, just beautifull and perfect for us.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 17, 2019 by Casa Kaoba Hotel & Suites

Thank you for your kind and positive review. We hope to have met your expectations, and you enjoyed your stay at Casa Kaoba Hotel & Suites!

About the Casa Kaoba Hotel & Suites

Location Carretera Federal Playa Tulum, Playa del Carmen, QROO 77710

Property Features

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 8:00 AM to noon.

Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Kaoba & Suites Del Carmen
  • Casa Kaoba Hotel & Suites Hotel
  • Casa Kaoba Hotel & Suites Playa del Carmen
  • Casa Kaoba Hotel & Suites Hotel Playa del Carmen

You should know

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.