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5.0 out of 5

"This is a gourmet restaurant hotel. Reservations were not required for most restaurants. The butler service was awesome! " More

By a verified traveler on Sat 01 Dec 2018

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Hotel Description

4.5-star beachfront property with 2 outdoor pools

Beachside getaway

At this Playa del Carmen property, you'll be within 3 miles (5 km) of El Manglar Golf Course and 6 miles (10 km) of Maroma Beach. Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 159 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, sitting areas, and LCD TVs with satellite channels.

Ocean Front One Bedroom Suite

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max
$401* Per night/room May 23 - May 24

Ocean Front Two Bedroom Swim Up Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Ocean Front Three Bedroom Pool Swim Up Suite

Bed Count 2 King Beds Maximum Occupancy 12 Max

Ocean Front Three Bedroom Swim Up Suite

Bed Count 2 King Beds Maximum Occupancy 12 Max

Ocean Front Two Bedroom Pool Swim Up Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Ocean Front Two Bedroom Suite

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 8 Max

Generations Riviera Maya, Gourmet All Inclusive by Karisma ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Generations Riviera Maya, Gourmet All Inclusive by Karisma

Everyone (1)
5 out of 5
This is a gourmet restaurant hotel. Reservations were not required for most restaurants. The butler service was awesome!

Posted by on Dec 1, 2018

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Comment from Hotel Management

Dec 4, 2018 by Hotel Management

Thank you for such a wonderful review and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices.

About the Generations Riviera Maya, Gourmet All Inclusive by Karisma

Location Carretera Cancun Tulum km 45, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Volleyball
  • Kids club

Lessons/classes/games
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Generations Riviera Maya, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Generations Riviera Maya, Gourmet All Inclusive by Karisma offers its guests 2 outdoor swimming pools and a fitness center. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a library, and a terrace are also featured at the luxury Generations Riviera Maya, Gourmet All Inclusive by Karisma. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 159 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Generations Riviera Maya, Gourmet All Inclusive by Karisma offers 159 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, slippers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

Chef Market - This family restaurant serves breakfast and lunch.

Habb - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

PALMS RESTAURANT & TERRAC - This restaurant specializes in seafood and serves lunch only. Open daily.

JADE - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

WINE KITCHEN - Onsite theme restaurant. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

  • Minimum age to access spa is 4
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Generations Riviera
  • Generations Riviera Maya Gour
  • Generations Riviera Maya Playa del Carmen
  • Generations Riviera Maya Resort Playa del Carmen
  • Maya Generations
  • Riviera Maya Generations
  • Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
  • Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.