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4.0 out of 5

"It was very pleasant. The beach was terrible, but the hotel cannot control Mother Nature. They tried by having staff onsite to remove as much of the ... " More

By a verified traveler on Tue 24 Jul 2018

Hotel Description

4.5-star beachfront property near Punta Esmeralda Beach

On the beach

Within 3 miles (5 km) of this property, you'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Also, Punta Esmeralda Beach is within 3 miles (5 km) and Quinta Avenida is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Enjoy the 13 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 470 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include furnished balconies, 24-hour room service, and separate bathtubs and showers.

Junior Suite (deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$219* Per night/room Dec 16 - Dec 17

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Platinum Yucatan Princess Adults Only - All inclusive ratings based on 28 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (18) Couples (9) Family (1)
5 out of 5
Friendly staff! Check in was great and welcoming. Food service was excellent! Loved how friendly and kind the servers are!

Posted by on Nov 13, 2019

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5 out of 5
STAY HERE!!!!!!!!!! This was a tipitty-top notch hotel! The food is not only delicious and varied, but simply over the top in terms of the amount. There is a gorgeous "quiet pool" for some peace and quiet and a "party pool" for lots of fun. The grounds are very well kept, the rooms are modern and clean. You can participate in the MANY activities, games and classes or you you don't need to do anything at all - it's up to you! Alcohol was top-shelf- Johnny Walker, Bacardi, Crown Royal, etc. Nightly shows are just fabulous, including the fire show that is Vegas worthy! Do not miss it! There is a Caribbean - wide problem with seaweed, including at the beach here, thanks to global warming and humankind. However, if you simply walk about 500 yards to the right, you will have access to the pristine beach at the family resort. The staff was at our beck and call. Service was impeccable. MANY thanks to Felix, Alejandro, "Super Mario," Ilsa, Armando the waiter, our housekeeper, and everyone who did countless things to make us feel extra special. My husband and I have rated this #1 in 18 years of vacations! It would be very hard to top this resort which is why we are already talking about returning asap!!

Posted by on Aug 5, 2019

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5 out of 5
The swimout pools are a must. The rooms are beautiful with marble, its beautiful decorated and clean. The staff is A+ always smiling and wiling to help.

Posted by on Jun 20, 2019

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2 out of 5
I’m not gonna lie the resort it self is beautiful IF you can get past the smell. You can NOT use the beach (that was definitely not mentioned to me and I booked months ago they should really warn people about that) and the beach at the sister resorts is nasty as well and you can’t walk 3 feet without someone harassing you. Everyday they served hamburgers and hot dogs (I could have got that at my house). The only restaurant worth going to is Tao but even though it is 100+ outside they still force the men to wear pants pretty silly rule if you ask me of a resort on the beach especially since they charge a ridiculous amount for laundry services so pack extra pants. I just feel like I wasted my money all around. The staff was really nice that’s the only plus but they take serious offense when you just ask for water. The “mini bar” is actually only 3 bottles of liquor 3 bottles of water 2 beers and an assortment of soda and club soda which would have been fine except we drink a lot of water and we could not get them to bring us more water and just take the soda out. We seriously had to call room service over and over which is an hour wait to get more water in our room. Even though I called and requested more water stock they refused to do it. So mad I picked this place for my honeymoon when the seaweed smell is so strong you can’t escape it until you walk halfway across the resort. They just have piles and piles of seaweed everywhere.

Posted by on Jun 17, 2019

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4 out of 5
Great value for the money. They had activities but more on the slower side. The night shows at the theatre were really good quality. The buffet options were smaller than I'm use to but pretty decent food.

Posted by on Jun 3, 2019

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4 out of 5

Posted by on May 31, 2019

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5 out of 5

Posted by on Apr 3, 2019

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5 out of 5
The resort is very clean and taken care of, the Staff (especially concierges and main lobby) go above and beyond what is expected to make sure you have a wonderful stay. Bellboys are very courteous, polite and accommodating, simply can’t say enough about all employees at the resort, to include bartenders and theme restaurant staff. However unless you have at least two hours to sit and waste, I do not recommend the Skyline Grill. Can’t rate the food, got tired of waiting and left. The only other thing to mention is the beach has eroded, not much there. That is just Mother Nature reclaiming what is hers, not the resorts fault.

Posted by on Feb 22, 2019

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4 out of 5
nice resort, great staff, very clean. good entertainment poolside and nightly.

Posted by on Jan 27, 2019

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2 out of 5
We arrived on Sunday 8/19/18. Sunday night our toilet was stopped up at about 11 o’clock. We called to have it fixed they never came. In about 30 minutes we had to call them back. They said they would send someone. They plunged the toilet it worked fine. Next morning we used toilet again it was stopped up. Had to tell them toilet was still stopped up. I work in building maintenance. They told us not to flush toilet paper down it. Toilet stopped up 2 more times. They never offered to change rooms or even apologized and every time we called they asked did you flush paper down it we just dealt with it. There was no signs that read anywhere in the resort that says do not flush paper down toilet. Other guests did not have this problem only us if you like dealing with this then go and be happy.

Posted by , from Dallas TX on Aug 25, 2018

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About the Platinum Yucatan Princess Adults Only - All inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included

Property Features

Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.2 km / 31.2 mi)
  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.