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4.4 out of 5

"The staff was friendly, the property was clean, there was always somr kind of activity going on. The worst thing is the beach. Seaweed lined the shore ... " More

By a verified traveler on Sun 01 May 2022

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Hotel Description

5-star beachfront property near Grand Coral Golf Riviera Maya

Beachside getaway

You'll find El Camaleon Mayakoba Golf Course and Playa Xcalacoco within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 13 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 470 guestrooms feature thoughtful touches like free minibar items and bathrobes, while living rooms and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, furnished balconies, and plasma TVs with satellite channels.

Junior Suite (deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$227* Per night/room May 25 - May 26

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Platinum Yucatan Princess Adults Only - All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All Inclusive

Everyone (7) Couples (11) Family (3)
5 out of 5
The staff was friendly, the property was clean, there was always somr kind of activity going on. The worst thing is the beach. Seaweed lined the shore line which made swimming in the ocean a no go.

Posted by on May 1, 2022

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3 out of 5
This is not a five star hotel in any means, They say that they serve premium alcohol which is far from reality., the staff or most of the staff tries really hard to to give you good service but they can’t because they staff the restaurants and other services poorly. On a good note the food was great in every single one of the restaurants, but breakfast could only be found at the buffet.

Posted by , from RENO on Mar 2, 2022

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2 out of 5
The resort is beautiful, serene, clean and has a lot of places to relax and sit. Plenty of pools and bars. Howver i had the worse experience with keys. The rooms are extrmely far from each other. Only for the card key not to work. I went to reception 20x. I feel like i came to up my problem solving skills not to vacation. We had a group of 10 and the keys gave us nightmare plus it happened to be so cold. Not having free 24 hr internet too sucked!! Sucked!! Cleaning was good. The other problem was you call front desk and they don't come. We called them several times to let us into the rooms. Also it says adults only - doesnt quire deliver whay you expect!! FOOD IS GREAT! BARS ARE AWESOME. ALSO beach is quite a walk - if you need steps to the beach then this isnt one to stay at.

Posted by on Jan 31, 2022

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5 out of 5

Posted by , from TUCSON on Jan 29, 2022

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4 out of 5
Staff was great. We really enjoyed the food at all the different restaurants and at the buffet. The beach was below average but you can go to the beach at the other princess resort and that beach is great. We didn’t like the “mini bar” in the room. It was just two pints of liquor. Very underwhelming. It also felt like we were being nickeled and dimed. It cost $6 for an extra beer in the mini fridge and it cost money to get wine at the steakhouse. Some of those things just didn’t make sense at an all inclusive resort. They also gave us the wrong date on our covid test, but luckily another guest had the same thing happen and we got it fixed the next day. However if we didn’t talk to that guest I don’t know what would’ve happened. When we went back to get it fixed the guy made a joke about expecting us. Why didn’t you call our room or slide a note under our door if you knew about it? Overall a good resort but not sure if we’ll go back or try something new next time.

Posted by on Dec 29, 2021

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5 out of 5
Great staff! Several dining options, clean pools, and great activities. The only problem is the WiFi connection is not available in certain areas of the hotel and the process to get COVID test is not efficient. The office takes over 24hrs to schedule an appointment and the results are not guaranteed to be back until 24-48hrs. Not very convenient with the new 1day COVID rules to enter US. I had to leave off the resort to get a quick COVID test. Otherwise I really enjoyed my stay and Diego was very nice at the front entrance. I also had a great experience in the Spa, my massage was relaxing.

Posted by on Dec 8, 2021

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4 out of 5
This was my first time staying here. The room was big and modern. I did have an issue with cleanliness but it was taken care of right away. I’ve stayed in several different properties in Mexico and I thought the food was good here. Tao restaurant was great! And this was the only restaurant we needed to make reservations for. The only thing I think they should have had is some hot food at the main pool. Every other resort I’ve stayed in has had hot food during lunch by the pool. Here, you have to walk all the way to the buffet for lunch, and it’s not close to the pool. We did walk over to the neighbor princess resort and they had fresh tacos being made at the outdoor grill by their pool. Resort is clean. All staff was very nice. It was 3 of us. One of us never received covid results that she paid 90 dollars for. By the morning of our flight they had said they never even took a test for her but she had her receipt in hand and the charge to the card, but still they denied ever taking her test. That was definitely an unfortunate way to end our stay because the hotel itself is great. We had to leave without her results and get tested In The airport, which was scary because at this point we are only concerned with her being able to fly back to the US on our scheduled flight. Concierge said they could do nothing for her at that point. I would stay here again despite the hiccups. Overall I enjoyed my stay.

Posted by , from Providence on Nov 25, 2021

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5 out of 5
Very clean

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 4, 2021 by PYP

Thank you for selecting our Resort and for your comments.

5 out of 5
Relaxing

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 29, 2021 by Community Manager

Thank you for your comment!

5 out of 5
This hotel was pretty nice. All amenities were open and available. Check-in and out were easy and quick there was a $10 fee at the end of our stay but that's nothing compared to other hotels. The room myself and 2 other people stayed in was big and spacious. We didn't feel like we were cramped like in other hotels. All staff members were extremely friendly and helpful. The food at the restaurants and buffet were very good. The room service food not so much but that didn't matter because of all the other options; plus you have access to the amenities at the sister hotel less than 5 minutes away, to which they provide a transportation shuttle. If you are interested in doing excursions they have several company reps on site (all official) to help you book. The place was clean and room turndown was available every day if desired. I felt safe while I was here. Whenever guests left or returned to the hotel they keep track to make sure no unauthorized persons/guests are entering the property. The hotel has it's own access to the beach which was ok. The water had more rocks at the bottom than I expected because all I wanted to do was swim, but the water was very clean/clear. Majority of the employees speak english so it was very easy to communicate. They offer scheduled activities during the day and shows/activities at night for those who don't really want to leave the property. It was a pleasant stay. My group didn't encounter any problems and would recommend.

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 30, 2021 by Community Manager

Dear Guest, Thank you so much for taking the time to leave us your feedback on your recent experience at Platinum Yucatan Princess. We are absolutely delighted to read that you enjoyed your stay in the resort, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guest's well-being and has the pleasure to make unforgettable experiences for you at each visit. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

About the Platinum Yucatan Princess Adults Only - All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included

Property Features

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive
  • Paltinum Yucatan Princess Adults Only All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.