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"Room incredible,staff excellent,Seth was exceptional. Wonderful breeze.We had an issue & once told they were quick to rectify .Highly recommend " More

By a verified traveler on Tue 20 Jun 2017

Hotel Description

4-star beachfront property near Maroma Beach

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are also within 12 miles (20 km).

All-inclusive

This smoke-free property's 2 restaurants, 3 bars/lounges, and outdoor pool are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.

Plunge pools, free WiFi

Boasting private plunge pools and private spa tubs, the 38 guestrooms offer flat-screen TVs with cable channels, along with kitchenettes. Free WiFi, free minibar items, and living rooms are also available.

Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$225* Per night/room Feb 8 - Feb 9

Honeymoon Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only ratings based on 22 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Everyone (6) Couples (13) Family (3)
4 out of 5
I really liked the rooftop area designated for topless and nude sunbathing which included two hot tubs. The water in the hot tubs was not very warm and never exceeded 87 degrees F although the heater setting was programmed for 104 degrees F. I also liked the expansive size of the guestroom...nearly 900 square feet and high quality of finishes. The large shower is amazing and while the jacuzzi tub was a bonus, the hand-held shower component was not functioning due to a missing control valve. Bedding was comfortable as well. The variety of food at the restaurant was good and very well presented...compliments to the chef! Housekeeping was a bit of a challenge resulting from not having adequate towels supplied in our room and some days, none at all, so we were frequently having to ask the front desk for bathroom towels as well as pool towels. The mini-fridge was adequately stocked, but on occasion, we had to ask for more "Coke Light" beverages since we were not beer drinkers. The "all-inclusive" rate for this hotel was very reasonable and the overall value and quality for this property met my expectations. This was the second time in the last two years we stayed at this property and coincidentally had the same exact room number as our first visit. I look forward to another visit in the years to come! Thank you to all of the staff for making my stay a pleasant one!

Posted by , from Chandler on Jan 20, 2020

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5 out of 5
The food and service was excellent! All the food was made to order so it was fresh. Best food I’ve had at an all inclusive resort!

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 20, 2020 by GM

Dear valued guest, Thank you very much for your great comments, we hope the opportunity to see you once again!! Warm regards

5 out of 5
Service: The service from Christian was excellent and food from Chef Javier was fabulous. The stuf and bartenders so kind. Thanks to everyone we had a great time. Kind Regards and Happy 2020!

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Nesthor R.

Dear Jaime, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests. HAPPY 2020!!

5 out of 5
We've been to the Riviera Maya area many times, and did a lot of research before staying here this time, as we wanted to try something different, away from the scene in Cancun and PDC. So we had some expectations about what our experience would be -- having read many reviews about this place. And we can honestly say that in every way, the hotel and the staff exceeded our expectations. We can't wait to go back! The room was clean, the view was awesome, the food was excellent, and the staff was really outstanding. From start to finish, they really made us feel welcome, met every request with a smile, and created a fantastic experience for us. This a competent, professional and friendly hotel staff that does it right. Muchas gracias to all of you. We found the hotel environment perfect for us -- a couple looking for a quiet, private getaway for several days of relaxation at the beach. No clubs at this hotel. The restaurants were small but not crowded, the bars adequately stocked. Food was delicious, and the menu sufficiently varied for serveral days stay. Service was excellent. Guests seem to keep mostly to themselves. No children. Pretty quiet after about 9 pm. Beach access was much better than we anticipated, and we walked north and south easily, though there is a bit of navigation around the sea wall required. The beach was clean, seaweed wasn't an issue. I wouldn't hesitate to recommend this place to family and good friends.

Posted by , from US on Dec 22, 2019

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Comment from Hotel Management

Dec 22, 2019 by Nesthor R.

Dear JB, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

4 out of 5
Defintely a place for lovers. Loved the food and drinks. Shower was in the middle of the room with the jacuzzi. No place to be shy. Did not like the fact that there was only a frosted glass door for the toilet. No hot water or jets on the balcony jacuzzi. Staff friendliness was awesome. Breakfast options were ok but the snacks and dinner options were amazing.

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 18, 2019 by Nesthor R.

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

2 out of 5
Room are not updated the property is very old and doesn’t have nothing but one restaurant.

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 11, 2019 by GM

Dear valued guest, We are very sorry if you felt unsatisfied with our facilities. We are working really hard to maintain and give immediate attention to any situation in our hotel. We hope for the opportunity to demonstrate the we can do it better, and we hope the next time you can enjoy of the restaurants we do have, I regret you did not see them. Warm regards

5 out of 5
I loved the view and customer service but I really wished there was some sort of convince store in the facility or nearby. Everything was about 20mins away and required a taxi to get there. Other than that, it was a great experience.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Nesthor RC

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service, believe us that we take into consideration to improve our facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

3 out of 5
The staff was amazing. They were always friendly, accommodating and happy to help you work on your Spanish. The service was often very slow, but I do not think it was because of them - they work very hard. The view was fantastic from any room or area in the hotel - ocean 100%. The pool was also very clean and lovely. The hotel was nice, but you can tell that it is somewhat run down. It needs to be worked on - new paint, repairs, etc. There were often no towels at the pool. Access to the beach is somewhat limited. The rooms especially were gorgeous in the pictures and accurately represented overall, but when you got into the room itself you could see how worn everything was. The floor is made of concrete, rough tiles, there are water marks and damage to walls, furniture, cabinets falling off, and many things in the room did not work (one of the lights, the overhead fan, etc.) The food was generally good - however there were often changes to an already limited menu. The 2 restaurants closed at 10, so there was NO late night dining available. The biggest issue we had was the incredible dampness in the room. The linens on the bed felt moist at all times, our clothing became damp to the touch and even papers left on the table areas became damp. There was constantly an odor of mold and wetness in the room, despite the air conditioning. Our suits that we dried in the sun on the balcony became moist again after bringing them inside. The pillows were also extremely small.

Posted by , from South Carolina on Aug 19, 2019

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Comment from Hotel Management

Oct 4, 2019 by NRC

Dear Mere, We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards of customer service. For Hotel Artisan our guests are all important and all receive the same kind, warm and friendly atmosphere that characterizes us. However, we are very concerned about your comments, as it seems that you did not receive the level of service that you expected from us. Our customer service staff is always available to help our clients and we are sure that if you had mentioned any discontent, it would have been a pleasure to help you and you could have had a different experience.

5 out of 5
The hotel is great, the room was amazing, our stay is was a dream. Very relaxing. The have to improve the food a bit. But besides that the staff give amazing service. The drinks a bug thank you to the bartender Nilo “he is the best” also at the check in “adrian” was very nice.

Posted by , from New jersey on Aug 7, 2019

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Comment from Hotel Management

Aug 7, 2019 by Nesthor Ram

Dear Jazmin, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

5 out of 5
I loved everything about this place . I felt as if I was home. The entire staff was amazing. The attention and customer service I received at this place mainly by the restaurant staff was outstanding! Can’t wait to go back. Thank you for an amazing experience.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 28, 2019 by Nesthor Ram

Dear Roxana, We thank you very much for taking the time to share your comments with us. We are deeply proud to know that you have enjoyed your stay at our hotel through the service provided. Believe me that for us all the opinions of our guests are very important and we see to achieve an unforgettable experience. Thank you again for your comments and we hope to see you soon! Sincerely

About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Location Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Airport transfers

  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included

Property Features

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Playa del Carmen property is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Buffet breakfast (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.3 km / 23.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star property have kitchenettes with microwaves, separate dining areas, and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private Plunge Pool
  • Private hot tub
  • In-room kitchenette
  • Dining room
  • Living room
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Cavamar - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and dinner.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Martini Bar - Onsite cocktail bar. Open select days.

Nearby Activities

Recreational amenities at the property include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 1.13 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 135 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Riviera Maya Artisan Resort Playa del Carmen
  • Senses Riviera Maya Artisan Resort
  • Senses Riviera Maya Artisan Playa del Carmen
  • Senses Riviera Maya Artisan
  • Senses Riviera Maya By Artisan Playa Paraiso Mexico

You should know

  • Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.