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Hotel Description

4.5-star beachfront property near Playa Mujeres Golf Club

Beachfront retreat

Stay at this Costa Mujeres property and you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Ultramar Ferry Puerto Juárez. Also within 9 miles (15 km) are Garrafon Natural Reef Park and Norte Beach.

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. Enjoy the 8 outdoor tennis courts and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

The 469 soundproofed guestrooms offer free WiFi and comfy beds. Jetted bathtubs are included, along with free minibar items, furnished balconies or patios, and sitting areas. Change of towels is available on request.

Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$378* Per night/room Aug 16 - Aug 17

Junior Suite Swim Up Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Loft Suite Jacuzzi Terrace Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Garden View Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Loft Suite Jacuzzi Terrace

Bed Count 2 Full Beds Maximum Occupancy 2 Max

TRS Coral Hotel - Adults Only - All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Coral Hotel - Adults Only - All Inclusive

Everyone (4) Couples (11) Family (1)
5 out of 5
Everything from view to food to staff was amazing.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 19, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Mr. Cormack, We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services. We hope to welcome you back to have another super vacation experience. Cordially,"

2 out of 5
Unfortunately I don't have much good things to write about TRS. If you ready to feed mosquitos or have your toilet and jetted bathtub not working than this is place to go!!! The hotel is definitely overrated, I am just curious how they got 5 stars (hmmm ???). I can write a book about old mattresses, ancient sheets and over consumed pillows in the room. Speaking of some food establishments: Portofino restaurant with nasty manager and host as well as 35 minutes waiting time for undercooked pizza is "such a nice place". How about Bhogali indian(???) food restaurant with no indian beer or wine and music in french??? Most of the staff seems so $ hungry. They are pushing you to tip them: rolling their eyes and looking into your pockets and hands. Isn't so that we should tip when we are satisfied with services? I couldn't wait to leave!!! Despite the fact that it was misery from day one some staff was trying hard to keep you happy, but it's not enough! And no, they are not LGBTQ friendly enough. I can go on and on, but what is the point?

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 11, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Guest, First and foremost, I would like to thank you for taking the time to give us your opinion about your holidays in TRS Coral. We appreciate your feedback about our experience, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience in our new Costa Mujeres paradise. We can assure you that we will take very seriously your comments as we strive to make every guests vacation one that they will remember as their best vacation ever and we regret that we did not accomplish this with you. It will be a great honor being your hosts once more and have the opportunity to exceed your expectations. Kind regards,"

5 out of 5
Excellent, everything was exactly as the pictures and description said it would be, they even have 24/7 personal Butler services, highly recommend staying at this resort 😍😍😍

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 11, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Guest, Thank you for staying in TRS Coral. We are very sad that you have this impression of our attentions and that you did nto enjoy your experience in our Resort. We hope that you will give us the opportunity to welcome you in the future and meet your expectations. Kind regards,"

5 out of 5
Beautiful property, and great Amenities. Food was wonderful as well. Butler staff Amazing and went above and beyond. The resort is not close so if you looking to See the city be prepared for a 20-30min taxi ride. My one complaint about the food is there were no real local food options. No street tacos (would have been great poolside). Chic show was great and worth the upgrade. We had a loft suite and enjoyed the upgrade. We would stay here again!

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 11, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Guest, Thank you for your glowing review. It was truly a joy to be your hotel of choice in Costa Mujeres, and we are pleased to hear that your experience exceeded your every expectation. We’re thrilled that you were able to enjoy everything that we have to offer. It would be our pleasure to host you again very soon. Sincerely,"

2 out of 5
The deck boards to the swim up pools broke as we walked out to the swim up

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 30, 2021 by Andres Peimbert Hospitality Sr Advisor

Dear guest, We would like to thank you for taking part of your time to share your comments about the experience at TRS Coral Hotel. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We truly hope to have the honor of welcoming you back in our beautiful paradise. Kind regards,

4 out of 5
Friendly staff

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Guest Thank you so much for choosing TRS Coral hotel. We are delighted to hear that you enjoyed our resort Staff, who always do their utmost to satisfy our guest expectations. We hope to welcome you back on your next visit to Costa Mujeres. Best regards,"

5 out of 5
We had a wonderful four nights at TRS Coral in a Loft Suite. We loved the ease of texting our butler, Oswaldo, to make dinner reservations and get information about activities. He even scheduled our on-site COVID test for us. We loved Helio’s for its atmosphere for both lunch and dinner - get a table overlooking the ocean so you can enjoy the view and the breeze. Thanks to server Arcangel for a fabulous dinner experience! We also enjoyed taking a boat over to the Palladium side (shout out to Captain Kevin!). My husband loved paddle boarding with Ricky, too - they had a great time with great conversation. My husband played beach volleyball with other guests each afternoon. We enjoyed the chill atmosphere by the pool and the live music - each day there was a different musician playing Muzak versions of pop songs. Capricho was great for breakfast, offering both small buffet tasting stations and a full menu. A few things TRS Coral could work on is service near the pool (it would often take some time to get a server’s attention, and 45-60 minutes to get food delivered poolside). We also were not impressed by any desserts at any restaurant ... they all tasted like cheap, grocery-store bought mass-produced products. We love attending live shows at other resorts, and Palladium could offer more of this at their outdoor theatre. One night we were in the mood to dance but couldn’t find any decent dance music at any of the bars. Overall though a great experience! We will be back!

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 13, 2021 by Andres Peimbert Hospitality Sr Advisor

"Dear Guest We would like to express our gratitude for the comments you made about your recent visit and for share it with the Expedia community. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at TRS Coral hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that you felt unique sensations in our hotel and we will congratulate to our mentioned team for his contribution for you wellbeing among us. Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination. Best regards,"

1 out of 5
The service is awful at this resort! I’ve been to many resorts in Cancun, and this was the worst stay! Nothing worked, it took them over three hours to come fix the lights in our room, the mini bars were never restocked, it would take hours to get any service around the pool! They mixed up our dinner reservations, and couldn’t do anything to accommodate us. I would stay away from this particular TRS resort. We complained to the front desk and nothing was ever done to fix the issues!

Posted by on May 18, 2021

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Comment from Hotel Management

Jun 6, 2021 by Andrés Peimbert Hospitality Sr Advisor

"Dear Guest, Thank you for staying in TRS Coral hotel during your holidays. We appreciate the time you have invested to share your opinion and after reading your comment, we are truly sad to know that you did not like the exclusive areas we have for our guests in Costa Mujeres, We will use your observations to continue enhancing our services, especially to continue improving our service and we hope that we have the pleasure in the future to fulfill your expectations. Kind regards,"

4 out of 5
This hotel really is breath taking, to the rooms, to the pool, to the spa. It is lovely, which is why it is shocking about the service and food. Honestly, it is hit, or miss. Some staff are amazing (Cesar by the pool, Fabiola at the front are perfecto!), some not so great. The food will be decent, then the next place not. The butler service really does not exist. My big issue was the stress over getting our COVID test done. Which they knew upon arrival we had to do. I had to inquire daily about it, finally they scheduled it the day before we left, and did not get our results until 9 pm- we had to leave the next a.m. That was unnecessarily stressful!

Posted by on Apr 29, 2021

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Comment from Hotel Management

May 4, 2021 by Miriam Santos. Quality manager

Dear guest, Thank you very much for giving TRS Coral Hotel a high rating. We are happy to know that we have met your expectations, although we regret the stress suffered by the tests. Your observations will be transmitted to the management to continue working on our internal procedures and to be increasingly efficient and decisive. Receive a warm greeting from the entire team.

2 out of 5

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 19, 2021 by Miriam Santos. Quality manager

Estimado huésped, Lamentamos sinceramente no haber estado a la altura de sus expectativas en esta ocasión. Le recordamos que nuestras puertas están abiertas y esperamos tener la oportunidad de volver a servirle con la excelencia que se merece. Saludos cordiales,

About the TRS Coral Hotel - Adults Only - All Inclusive

Location Vialidad Paseo Mujeres, Costa Mujeres, QROO 77440

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club, and a spa tub. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Costa Mujeres property.

  • 469 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (30.9 km / 19.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

TRS Coral Hotel - Adults Only - All Inclusive offers 469 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and espresso makers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Separate bedroom
  • Sitting area
  • Memory foam beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Netflix
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Capricho - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and lunch.

La Boheme (French) - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tentazione (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.

El Gaucho (Argentinian) - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Chic Cabaret Restaurant $ - This theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Fishing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby

Spa Services

Zentropia SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 16
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 25.35 per accommodation, per night, up to 20 nights

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • TRS Coral Hotel Adults All Inclusive Costa Mujeres
  • TRS Coral Hotel Adults All Inclusive
  • TRS Coral Adults All Inclusive Costa Mujeres
  • TRS Coral Adults All Inclusive
  • Trs Coral Inclusive Inclusive
  • TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.