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Hotel Carolina Bacalar

4.0 star property
4-star beachfront hotel near Lake Bacalar

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Deluxe Room, Lagoon View | Garden view
Standard Double Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi
Daily English breakfast (MXN 300 per person)
Exterior
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Popular LocationCenote Cocalitos15 min walk
  • Popular LocationCenote Azul20 min walk
  • Popular LocationLaguna Bacalar Ecological Park6 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)34 min drive

Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10/10 Exceptional
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

10/10 Exceptional
  • 129 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

8.6/10 Very Good
  • 290 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Bacalar

Beachfront retreat .Within a 15-minute walk of the hotel, you'll find Lake Bacalar and Cenote Esmeralda. Cenote Cocalitos and Cenote Negro are also within 2 miles (3 km).

What's nearby

  • Cenote Esmeralda - 3 min walk
  • Cenote Cocalitos - 15 min walk
  • Cenote Azul - 20 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • La Trattoria 46 - 5 min drive
  • Mr. Taco - 5 min drive
  • Los Aluxes - 6 min walk
  • Chacá - 19 min walk
  • Enamora Bacalar - 5 min drive

About this property

Hotel Carolina Bacalar

4-star beachfront hotel near Lake Bacalar
A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and safes. Smart televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

Room amenities

Entertainment

  • 40-inch Smart TV
  • MP3 dock

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

How close is Hotel Carolina Bacalar to the airport?

Hotel Carolina Bacalar is 23.6 mi (34-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Carolina Bacalar?

As of May 26, 2024, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on May 27, 2024 start from $185.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Carolina Bacalar have an airport shuttle?

Airport shuttle services are not available at Hotel Carolina Bacalar.

How close is Hotel Carolina Bacalar to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Hotel Carolina Bacalar offer free breakfast?

Free breakfast isn’t provided at Hotel Carolina Bacalar, but English breakfast is offered for a fee of MXN 300 for adults and MXN 300 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Carolina Bacalar?

No, there is no casino at this hotel.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Carolina Bacalar?

This hotel offers free self parking.

Does Hotel Carolina Bacalar have a pool?

Hotel Carolina Bacalar features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 AM.

Does Hotel Carolina Bacalar have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Carolina Bacalar have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Carolina Bacalar to downtown Bacalar?

Hotel Carolina Bacalar is 1.6 mi away from Bacalar.

Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews" "
Rating 8 - Good. 32 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 2 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John and Jacqueline, KANSAS CITY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Angel

Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

JORGE

Stayed 4 nights in Nov 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023

4/10 Poor

Luciane

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eloisa, denver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Good service, clean and well maintained
Stayed 2 nights in Jul 2023

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Fernanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.