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Allegro Cozumel All Inclusive

3.5-star property
Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO 1-855-201-7819
3.6 out of 5
Good!
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"Pedro and his staff were awesome. We always enjoy the beach but the staff are outstanding: Freddy, Antonio, Xavier, Sergio and all others! " More

By a verified traveler on Mon 23 Jan 2023

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Your stay at this Cozumel property places you within a 10-minute walk of Arrecifes de Cozumel National Park and Nachi Cocom Beach Club & Water Sport Center. Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Enjoy a day at the beach kayaking, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$223* Per night/room Feb 10 - Feb 11

Superior Premium Level Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Ultimate Dive Experience up to 3 Divers

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Ultimate Dive Experience 1 Diver/Non Divers

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Suite (Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Allegro Cozumel All Inclusive ratings based on 50 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Allegro Cozumel All Inclusive

Everyone (22) Couples (6) Family (13)
5 out of 5
Pedro and his staff were awesome. We always enjoy the beach but the staff are outstanding: Freddy, Antonio, Xavier, Sergio and all others!

Posted by , from Ames on Jan 23, 2023

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Comment from Hotel Management

Jan 25, 2023 by Allegro Cozumel

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

1 out of 5
They had a fire 2 days before we were to arrive - absolutely zero communication from them regarding this. We wouldn’t have known if we hadn’t been admitted to a private Facebook page fans of allegro Cozumel. We had to pay out of pocket for another hotel & then argue to get our money back which to date they still have $1000 of our money that they’ve refused to refund. Unacceptable! Our family will never book with them or any Barcelo owned resort again.

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 29, 2022 by Allegro Cozumel

We sincerely regret and apologize for the inconvenience. Please contact us at cozumel.guestexperience@allegrohotels.com for follow-up.

3 out of 5

Posted by on Oct 15, 2022

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4 out of 5
This is my familie's 7th or 8th time staying at the Allegro over the years. We had a little bit of an issue at check in, but the manager, Pedro, and Aileen, the hospitality queen, helped us get our problem fixed and were very accommodating and friendly. The grounds are wonderful and the staff at the restaurants, bars, and leading all of the activities are so friendly. We all had a wonderful time and we are already ready to return!

Posted by on Jul 30, 2022

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Comment from Hotel Management

Jul 30, 2022 by Allegro Cozumel

We would like to express our gratitude for the feedback from our dedicated staff, who play a key role in the overall experience of our guests. The satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We look forward to serving you in the near future.

3 out of 5
Staff is excellent. Food has poor quality

Posted by on Jun 15, 2022

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Comment from Hotel Management

Jun 18, 2022 by Allegro Cozumel

We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

3 out of 5
I booked this 2 adjoining rooms at this resort for my mother, myself and my two teenage daughters. The rooms were adequate, nothing fancy. The A/C worked but didn’t cool appropriately. My curtain had blood on it when I arrived and remained until I left. Housekeeping did an adequate job. The mini fridge had a few beers and sodas that were never cold but did get restocked. There were gaps above and below the doors so I am assuming that’s how the array of bugs got in. I would recommend making reservations at the available restaurants. The oriental and Mexican food was excellent. The buffet was gross- one morning there was a frog on the jello. The food wasn’t hot or cold- just tepid- because it is so terribly hot in the dining area. The staff that was preparing food to order were pouring sweat, often wiping their sweat with towels then wiping the counters with the same towels. We ate at Alberto’s (a restaurant approximately 1 mile away) a few times because we couldn’t stomach the buffet. Beware of the coatis(Mexican Racoon) that live on the property,6-8 of them hung around our room. The discoteka was extremely loud at night making it difficult to sleep. I would recommend a room closer to the beach. The swim up bar was closed. Bring your own washcloths if you like them as they don’t provide them. The grounds and pools were amazing as was the beach area. These were kept clean and tidy. During our stay we felt safe during the day and night.

Posted by on Jun 14, 2022

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Comment from Hotel Management

Jun 18, 2022 by Allegro Cozumel

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

2 out of 5

Posted by on Jun 13, 2022

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4 out of 5

Posted by , from Miami on May 31, 2022

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1 out of 5
When you read this you will probably think I am a hard person to please, but really I am very easy going . When booking I did not expect a palace.There are only 2 things that were satisfactory about this property. The staff and the pools were good.However, the facility is very run down. I paid for a superior premium room on the ground floor with 2 beds. At first they assigned me an upper floor room with one bed and the toilet was broken. I had to really complain to get my room changed. My second room had problems with the AC. It would not get cooler than 75 to 77 degrees during the day. The sealing leaked very bad from the ac drainage pipe being clogged. The room was always so hot and humid that my clothes was always damp. When we complained they fixed the leak, but the AC still did not work properly for the entire stay. It was miserable. The buffet dining room was also very hot and humid. Food was satisfactory. My daughter also had problems with her room.When we booked our vacation we tried to book reservations in the specialty dining rooms. We had problems getting reservations. We really had to put up a fuss to get anything done. It wasn’t until the last 2 nights that we were able to get booked in the Italian , but were denied access to the Asian. However they did bring us the Asian food in the hot buffet room to try to make up for it. I will only rate this stay a 1 or maybe a 2 because the pools were ok and the workers were friendly, but management could be a lot better.

Posted by on May 29, 2022

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Comment from Hotel Management

Jun 10, 2022 by Allegro Cozumel

We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience, please believe we do extend it with all sincerity.

2 out of 5
Nothing went right!!! We had a total of 3 rooms. My mother was issued a lesser value room than paid for and it took complaining twice for resolution. The second rooms ac consecutively leaked water for 2 days until the leak was too bad. Once they finally fixed the leak the ac went out and remained broken for a day and a half. One of the headboards was on the ground and multiple holes on the wall were exposed. The two headboards were wrapped in stain sheets unlike the other two rooms which had pleather head boards. The toilet in one room broke twice and yet still had issues flushing once they "fixed" it two separate times. All three were surfaced clean but corners of floors and counters were not cleaned. All three rooms were not issued wash cloths. The coolers in all three rooms did not cool drinks. The coolers that contained the mini bar had 4 beers. Food in the "premier" area was ice cold and stale. We were guaranteed one dinner reservation per three nights stay. Upon arrival on a thursday, we were told that the restaurants were fully booked and couldnt return until monday to "try" to schedule reservations. Well, come monday, we could only schedule one reservation. Meanwhile there was only one other place to eat, the main buffet area. Food was decent, but the room was hotter than being outside. Every meal, All 7 of us, would sweat the entire meal...it was AWFUL!!!! The swim up bar and eating area was CLOSED the entire stay. The childrens water park was at fifty percent. I nee

Posted by on May 26, 2022

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Comment from Hotel Management

Jun 10, 2022 by Allegro Cozumel

Although we sincerely regret reading that your stay at ourHotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

About the Allegro Cozumel All Inclusive

Location Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Allegro Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Allegro Cozumel All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cozumel property.

  • 305 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1992
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Allegro Cozumel All Inclusive offers 305 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to patios. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private patio
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

Allegro Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Boat tours on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Allegro Cozumel All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booked in a Premium Ultimate Dive Experience room type must provide a PADI certification or equivalent documentation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Allegro All Inclusive
  • Allegro All Inclusive Cozumel
  • Allegro Cozumel
  • Allegro Cozumel All Inclusive
  • Cozumel Allegro
  • Occidental Allegro Cozumel Hotel Cozumel
  • Occidental Allegro Resort All Inclusive
  • Allegro Cozumel Resort All Inclusive
  • Allegro Resort All Inclusive
  • Allegro Cozumel All Inclusive All-inclusive property
  • Allegro All Inclusive All-inclusive property
  • Allegro Cozumel All Inclusive Cozumel
  • Allegro Cozumel All Inclusive All-inclusive property
  • Allegro Cozumel All Inclusive All-inclusive property Cozumel

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.