8/10 Good
Tod
Traveled with partner
May 17, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the positives. Balcony room was huge. Two full bathrooms and in great shape. Bed was very comfortable if you like a pillow top mattress. A/C worked great. Even though just one restaurant and bar with the all inclusive, the food was good with lots of choices. The staff was friendly and the resort was super clean.
Now the negatives. The beach is tiny and rocky and shoes are needed to walk in. All the drinks we had from the bar tasted like they used mixes with artificial sweetener. They just had that weird aftertaste. I like my beer and American whiskeys and bourbons. They only had two types of Mexican beer on tap that was all your beer choices. No American whiskey or bourbons on the basic all-inclusive. For an additional $35 a day per person, you could get Jim Beam or Jack Daniels but that’s it. I would expect a really top shelf bourbon for that much extra. Before check-in, their website and Travelocity said they charged $15 a day for an “Environmental Fee”, but they tried charging the environmental fee as well as a couple small others for $19 a day. Travelocity and their website never mentioned these additional fees. They finally had me sign a paper that let me take $2 off a day, but still stuck me with $17. Not a lot of money, but it just felt like they were trying to gig you for all they could. They tried upcharging for lots of drinks and food. Wi-Fi wasn’t free if we hadn’t gotten a room upgrade. El Cid wasn’t terrible but we’ll try a different place next time.