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4.1 out of 5

"The deluxe room is small the bathroom door does not open all the way. The ocean view is not. You have to look over buildings and rooftops to get a vi ... " More

By a verified traveler on Thu 11 Apr 2019

Hotel Description

4-star beach property near Chankanaab National Park

Seaside stay

You'll be within 2 miles (3 km) of Chankanaab National Park and 6 miles (10 km) of Paradise Beach with a stay here. Playa Mia Grand Beach and Water Park is within 6 miles (10 km) and San Francisco Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 7 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, balconies

In addition to LCD TVs with cable channels, the 102 guestrooms offer free WiFi and free minibar items. Furnished balconies, 24-hour room service, and rainfall showerheads are also available.

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$235* Per night/room Aug 1 - Aug 2

Suite, 3 Bedrooms, Non Smoking (Imperial)

Bed Count 2 King Beds Maximum Occupancy 10 Max

Family Suite, 3 Bedrooms, Private Pool

Bed Count 2 King Beds Maximum Occupancy 10 Max

Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fiesta Americana Cozumel - All Inclusive ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fiesta Americana Cozumel - All Inclusive

Everyone (11) Couples (3) Family (3) Other (1)
3 out of 5
The deluxe room is small the bathroom door does not open all the way. The ocean view is not. You have to look over buildings and rooftops to get a view. The housekeepers were very friendly and very clean. I would rate this hotel a 4 out of 10. I have stayed here in the past, but times have changed and so have the rooms. Not for the better either.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by General Manager- Fiesta Americana Cozumel

Thabks for staying with us, we appreciate your feedback.

4 out of 5
The staff were always more than happy to assist. Their great attitude is appreciated as it help make our stay great. A return visit is warranted.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 23, 2019 by General Manager Fiesta Americana Cozumel

I appreciate and appreciate the time it took to complete the survey We hope to receive you soon in this your house Warm Regards,

5 out of 5
The location was great -- far enough from the cruise ships, yet close enough to get a fairly cheap cab ride into San Miguel for shopping. The staff were amazing -- very attentive and friendly. Food was excellent. The grounds were well-maintained.

Posted by , from Saint Paul, MN on Mar 13, 2019

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Comment from Hotel Management

Mar 15, 2019 by General Manager

has been an honor to have her at Fiesta Americana Cozumel Thank you for enjoying the excellence of our service and facilities and for allowing us to make your stay a perfect and memorable experience. We appreciate your preference and wish to return soon to your home.

5 out of 5
The food was very good...it was clean and Everyone was so welcoming

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 25, 2019 by walter cordova general manager

thanks for your preference we appreciate your feedback. regards,

3 out of 5

Not cripple handy.

Pros: The food staff and bar staff very friendly
Cons: See above
I have a broken spine, I can walk with a wheeled walker or crutch. Neither worked well at this resort. The ramps for my wheelchair are way to steep. Walking with a crutch up or down stairs had no rails to help me balance. It's like they built this resort and after thought, we need to make it handicap accessible .

Posted by , from greenfield, ma on May 13, 2018

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Comment from Hotel Management

May 14, 2018 by Walter Cordova-General Manager

We would like to thank you for taking a moment of your time to answer the online survey. Also, allow me to offer you an apology for the inconvenience you had while staying with us, thank you for staying, with us. We apprciate yourfeedback. Regards,

2 out of 5
The food made both my wife and I sick. The facilities were in disrepair.

Posted by on Apr 4, 2018

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Comment from Hotel Management

Jun 19, 2018 by alejandro castañeda_General Manager

Thank you for staying with us, we apreciate your feedback.

5 out of 5

Great!

Pros: Great Deal and nice location.
Cons: Bathroom
Location: Close to town and scuba/snorkeling.
Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and can use some updating but workable.

Posted by , from Crosby,MN on Mar 9, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards

4 out of 5

Very service oriented hotel.

Pros: Service and friendliness were great. After spending a week there, we feel as those there was a great connection with most of the staff.
Cons: The only downer was there was no beach to walk along. We missed that.
Location: Scorkeling was good. But not an area to walk along the beach. We drove a lot the island and did not find anywhere on the island that offered much of t
From the moment we arrived til we left we commented on how everyone was there to serve and ensure our experience was perfect. We loved the policy that there were no reservations at the restaurants, first come first serve. Food was generally good, especially at the Italian restaurant.

Posted by on Feb 27, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards.

4 out of 5

Can’t wait to come back

We had a great experience from start to finish at this property! ARturo took such great care of us each night at dinner and Jose & Aaron out on the beach were both fantastic & provided such great service! I was able to take advantage of the Spa and Naomi did an amazing job! All of the staff were friendly and very helpful. I can’t wait to come back!

Posted by , from Little Falls, Mn on Jan 12, 2018

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Comment from Hotel Management

Jan 16, 2018 by Alejandro Castañeda

Allow me to thank you for taking the time to share your experience, I am pleased to know that your stay was pleasant and that our staff was the main reason for you to have a pleasant vacation. Thank you very much for mentioning us, without a doubt, you will be very grateful for your kind comments. We hope to receive you again in this your house. Best regards.

4 out of 5

Great Hotel!

I came with my friend, and we had a great time here. The food was excellent and the hotel and rooms were clean and very modern. The rooms were also super comfortable. The staff was there to assist you, for example, we needed a taxi to get to an excursion and they made sure we had one so we got to the place on time. They are there to pamper you, that's for sure. I didn't give the hotel the highest review we could give only because of the entertainment factor at night. There was one show which usually ended at 8:30 and then it was done. Sometimes the entertainment only consisted of a movie like ice age for the children. One other recommendation is bring your water shoes. You are a short walk to the private beach but you have to walk past and over a bunch of rocks to get in. They do have a mat for you, but still easier with water shoes. I would come back here in a matter of minutes if we were given the chance. If you are looking for a nice and quaint resort, then this one is for you!

Posted by , from Omaha, NE on Jun 28, 2017

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Comment from Hotel Management

Jul 4, 2017 by alejandro castañeda- general manager

thank you for staying with us, we appreciate you feedback. regards

About the Fiesta Americana Cozumel - All Inclusive

Location Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600

Renovations + Closures

The following facilities or services will be unavailable from June 11 2021 to July 23 2021 (dates subject to change):

  • Dining venue(s)
  • One of the swimming pools

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Water fitness classes/lessons included
  • Scuba diving excursions not included
  • Surcharge for premium food items
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Snorkeling included

Property Features

Fiesta Americana Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Fiesta Americana Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a fitness center. Free self parking is available. A complete renovation of Fiesta Americana Cozumel - All Inclusive was completed in September 2014. This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • 1560 sq ft of conference space
  • 145 sq m of conference space
  • Built in 1989
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Fiesta Americana Cozumel - All Inclusive offers 102 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Peninsula - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cevicheria - This beachfront seafood restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Vina del Mar - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Fitness classes on site
  • Hiking/biking trails on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Na' Ha Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Cozumel Fiesta Americana
  • Fiesta Americana Cozumel All Inclusive All-inclusive property
  • Fiesta Americana All Inclusive Cozumel
  • Fiesta Americana Cozumel
  • Fiesta Americana Cozumel All Inclusive
  • Fiesta Cozumel
  • Fiesta Americana Cozumel All Inclusive Hotel Cozumel
  • Fiesta Americana Cozumel Dive Resort
  • Fiesta Americana Cozumel All Inclusive Hotel
  • Fiesta Americana Cozumel All Inclusive
  • Hotel Fiesta Americana Cozumel - All Inclusive Cozumel
  • Cozumel Fiesta Americana Cozumel - All Inclusive Hotel
  • Hotel Fiesta Americana Cozumel - All Inclusive
  • Fiesta Americana Cozumel - All Inclusive Cozumel
  • Fiesta Americana All Inclusive Hotel
  • Fiesta Americana All Inclusive
  • Fiesta Americana All Inclusive
  • Fiesta Americana Cozumel - All Inclusive Cozumel
  • Fiesta Americana Cozumel - All Inclusive All-inclusive property

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.