"The dining options are very limited and menus and buffets rotated every other day so there wasn’t much variety there. The resort is now half time shar ... " More
On the beach
Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).
This all-inclusive resort features a private beach, a full-service spa, and 2 restaurants. There's fun for all ages with a free kid's club and a playground, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Mar 8, 2023 by Emma, eConcierge
Dear Alycia,Thank you very much for sharing your opinion about your stay with us.Your feedback is very important for our team to measure our quality levels.We regret not meeting your expectations, as you found some opportunity areas that did not let you enjoy your vacation as you deserve.I will share your comments with our F&B team so that they can follow up on every detail.We offer our sincere apologies, this is not the type of stay we want for our guests.If you would like to give us a second chance in the future, please do not hesitate to contact us in advance, thank you for your visit.
Feb 21, 2023 by Emma/e-Concierge
Hello Ty,Thank you very much for sharing your opinion about your stay with us.Your feedback is very important for our team to measure our quality levels.We apologize for the shortcomings with the rooms that did not let you enjoy your vacation as you deserve.We offer our sincere apologies, this is not the type of stay we want for our guests.If you would like to give us a second chance in the future, please do not hesitate to contact us in advance, thank you for your visit.
Jan 27, 2023 by Emma, eConcierge
Hello Richard, we aprecciate that you share your comments with us. we want to apologize if you felt like you were treating differently. we are sure that was not the real intention. but also we want to know your experience so we can take the proper measures in order to prevent recurrences in the future. we apologize for the shortcomings and for not meeting your expectations. be certain that we have shared your comments to the department heads and we are already evaluting and fixing up our opportunity areas. with this said we really wish you accept our apologies and maybe give us the chance to serve you better in a fresh a renewed scenario. cordially.
Dec 2, 2022 by Emma eConcierge
Hello Michelle, let me tell you that we often receive so many good comments about our staff in general. and we are really so proud of all of them. we will share your kindly comments in order to mantain them motivated.
Sep 5, 2022 by Management area
Hello Lori.Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.We are glad to read that you have enjoyed our staff’s attentive service. We are glad to know that you’ve found the view and the water activities of our resort breathtaking.We are also delighted to read that you’ve enjoyed the room and facilities of them.As well, we apologize for not meeting your expectations during your stay; please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future;Our Executive Chef, together with our F&B team and our new General Manager, is already verifying our processes and protocols, as well as instituting the necessary training measures in order to improve in this area of opportunity. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future.Best regards from Mexican Caribbean.
Jun 10, 2022 by Management area
Hello Mrs Marie Thank you for sharing your views;we apologize for the inconvenience, we informed all companies about the renovations taking placer in the property, we hope you can give us a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. If you give us a second opportunity please do not hesitate to contact us to assist you and offer yo the best. I remain at your service Eduardo Betancourt
Jun 10, 2022 by Management area
Hello Mrs. Lisa We are honored to read your review. Thank you for your visit and we hope to see you soon again here At Sunscape Sabor Cozumel. I remain at your service Eduardo Betancourt
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a fitness center, a garden, and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021. This 3.5-star Cozumel resort is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking
Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Sunny Side Grill - This family restaurant is located by the pool. Open 24 hours.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
A private beach and complimentary bicycles are featured at the resort. In addition to an outdoor pool, other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses solar energy, plus a grey water recycling system.
For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.