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"When arriving at our room it was disappointing. We booked a double bed garden view, however the room was far from the ocean, was on the third floor a ... " More

By a verified traveler on Wed 26 Feb 2020

Hotel Description

3.5-star beachfront resort near Paradise Beach

On the beach

Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).

Poolside dining

This smoke-free resort features a private beach, a full-service spa, and 3 restaurants. There's fun for all ages with a free kid's club and a playground, and free childcare is an added bonus. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

WiFi, balconies

The 218 guestrooms have TVs with cable channels and offer WiFi and balconies. Free bottled water, ceiling fans, and safes are also available.

Junior Suite, 1 King Bed, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$114* Per night/room Sep 29 - Sep 30

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Jetted Tub, Ocean View (Honeymoon Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunscape Sabor Cozumel ratings based on 46 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Sabor Cozumel

Everyone (35) Couples (1) Family (10)
3 out of 5
When arriving at our room it was disappointing. We booked a double bed garden view, however the room was far from the ocean, was on the third floor and away from the pool as well. We had some mobility issues so they recognized that right away and moved us into a ground level room that was a little underpar. We then decided we wanted an ocean view and they were able to accommodate us with an upgrade. Which was a reasonable rate. This upgrade made the entire trip for us. They were helpful. We made friends with Alejandro who was amazing. The car rental person Jesus was super helpful as well. Most of the staff were super nice, however the areas that could improve were the older bartenders. Not overly friendly but accommodating. I am use to more friendly bar tenders. I thought the food was better than I expected. Portofino's, and the Italian restaurant were decent. Some of the rooms are in desperate need for an upgrade. Also if you are expecting to walk out into the water and feel sand beneath your feet, this isn't going to happen. Very rocky for sure, but great for snorkeling, paddle boarding and kayaking. Entertainment was ok. They had volleyball games which were fun. David did a great job organizing this. At night they had different things, fire show was excellent, mariachi band with the dinner pool side and vendors was great as well. They had a suds dance party, fun. Vacations are what you make them.

Posted by , from Iowa on Feb 26, 2020

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Comment from Hotel Management

Mar 19, 2020 by Management area

Dear Maggie, Thank you for taking the time to write a review of our resort. It is very important to us your feedback for improvement every day. We hope to see you again next year to enjoy another vacation with us. We are sure you will love the improvements. I remain at your service Eduardo Betancourt

4 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Mar 19, 2020 by Management area

Dear Guets Thank you for sharing your rating. We hope to see you soon. I remain at your service Eduardo Betancourt

5 out of 5
I liked the rooms and staff what I don't like ate the people that are selling the time share crap

Posted by on Feb 16, 2020

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Comment from Hotel Management

Mar 19, 2020 by Management area

Dear Guest Thank you for giving us the opportunity of hosting you at Sunscape Sabor Cozumel and for sharing your experience with us. . Allow me to mention that It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. Our staff is committed to making sure that the Mexican adage: "Mi casa es su casa," (My home is your home) is fulfilled throughout our resort. We appreciate your suggestions about the vacation club, I am going to share your comments with them. We look forward to hosting you on your next visit to Cozumel! I remain at your service Eduardo Betancourt

2 out of 5

Posted by on Feb 4, 2020

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Comment from Hotel Management

Mar 20, 2020 by Management area

Dear Guests Thank you for your rating. We hope you can share more details about the opportunity areas. regards

4 out of 5

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Management area

Hello Thank you for sharing your rating with us. We are going to continue working to offer you the vacation you deserve. I remain at your service Eduardo Betancourt

4 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 9, 2020 by Management area

Dear guest, We appreciate the time you have taken to rates us. We appreciate you recommending us and we hope to see you again soon. Regards Eduardo Betancourt

4 out of 5
staff were solicitous and tried to meet every need

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 7, 2019 by Management area

Thank you for sharing your experience and thank you also for your patronage of Sunscape Sabor Cozumel. Our team looks forward to having you back in a not too distant future. Regards

3 out of 5
The staffs were friendly and very professio al. Angel and Max from the El Patio restaurant were excellence in theue services.

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 26, 2019 by Management area

Dear Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We are sharing your comments with our team. I remain at your service Eduardo Betancourt

3 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Sep 13, 2019 by Management area

Dear Guest We truly appreciate your rating. we hope you can share more details about your stay in order to identify our opportunity areas We look forward to welcome you back to provide you the memorable stay that you deserve. I remain at your service Eduardo Betancourt

4 out of 5
Location-excellent! Great snorkeling right out our door which was our primary reason for coming to Cozumel. Bar glasses desperately need replacing; they never look clean. Would recommend bringing own insulated tumbler. Food was mediocre. One day they cooked on the beachside which was awesome! Entertainment staff was lively, engaging and truly great. Moaserrat was a gem. Maids did a good job keeping rooms clean. But overall the rooms need much updating. The front desk staff was nice, but able to assist us with an early departure refund. Checking in was a breeze, but clearly if you need true help, they are not very well trained in custom service.

Posted by on Jul 9, 2019

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All-inclusive Details

All-inclusive room rates at Sunscape Sabor Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and local beverages included
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Local beverages and soft drinks only
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Some rates at Sunscape Sabor Cozumel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach resort also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. This 3.5-star Cozumel resort is smoke free.

  • 218 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Built in 1996
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel Intl. Airport (CZM) (16 km / 9.9 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Sabor Cozumel offers 218 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Premium cable television is provided. This Cozumel resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sunscape Sabor Cozumel has 3 restaurants serving breakfast, lunch, and dinner.

El Patio - This restaurant specializes in Mexican cuisine.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Boat tours on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Grey water recycling system
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 140 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Sunscape
  • Cozumel Sunscape Sabor
  • Sabor All Inclusive Cozumel
  • Sabor Cozumel
  • Sabor Cozumel All Inclusive
  • Sabor Sunscape
  • Sunscape Sabor
  • Sunscape Sabor All Inclusive
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel All Inclusive All-inclusive property
  • Sabor Cozumel Hotel Cozumel
  • Sunscape Sabor All Inclusive All-inclusive property
  • Sunscape Sabor Cozumel Resort
  • Sunscape Sabor Cozumel Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel Resort Cozumel
  • Sunscape Sabor Cozumel Optional All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.