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4.8 out of 5

"We just returned from week vac using time as family reunion. Resort deserves five stars, loses definite one star for toxic clouds released towards gue ... " More

By a verified traveler on Sun 08 Dec 2019

Hotel Description

4-star beach property near Chankanaab National Park

Seaside stay

You'll be within half a mile (1 km) of Arrecifes de Cozumel National Park and 2 miles (3 km) of Chankanaab National Park with a stay here. Cha'an Ka'an Observatory of Cozumel is within 3 miles (5 km) and Punta Sur Ecological Park is within 16 miles (25 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Free WiFi, balconies

The 56 guestrooms offer free WiFi, balconies, and rainfall showerheads. Free local calls, free bottled water, and ceiling fans are also available.

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking (Casita)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Casita)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Explorean Cozumel - All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Explorean Cozumel - All Inclusive

Everyone (8) Couples (3) Family (2)
4 out of 5
We just returned from week vac using time as family reunion. Resort deserves five stars, loses definite one star for toxic clouds released towards guests for mosquitoes. It's bizarre. Between 6 and 6:30(without warning) while eating outside, a massive, toxic cloud of industrial spray, released at distance/wind carried directly towards us. We ran for cover, left our meals.. All exposed, the outdoor furniture, pool, EVERYTHING coated. Sound of equipment releasing was like a truck going by. Back at our room next day, we heard noise, opened our door and couldn't see anything but cloud. Waiting fifteen minutes before leaving, grabbed towel to wrap around face.Towel covered in putrid smell of toxins. Understandably late rain caused population of mosquitoes to be out of control but this is shameful, illegal in USA, horrendous disrespect for people's health/unacceptable/dangerous. Sitting water behind fence along path was stagnant water pools/not helping. Food was excellent, staff, waiters, were over top sincere, genuinely friendly, accommodating to any request. I had built drinks w spinach/pineapple/cucumber all day. Meals tasted culinary, presented same, were delicious. Rooms smelled musty, some worst than others, ours in back seemed better than front. They need scrub of air vents/add filters. Walked short distance to other resort restaurants, Italian being over top yummy, fish tacos incredible. Pools - clean. Construction loud at other resort by pool, music blasting distasteful.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Walter Cordova.

Thank you for your feedback, we really appreciate it, we'll work hard to fix the issue you experienced. Regards.

5 out of 5
The property was amazing!!! Tranquil, cozy, peaceful amazing staff and just steps away from the beach.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Walter Cordova.

Thank you for your feedback, we really appreciate it. Regards.

5 out of 5
It was a vey nice resort. It was a smaller resort with extremely good service. The included excursions were fun.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Walter Cordova

Thank you for choosing us. Your review is important to us!

5 out of 5
The food was great as well as the facilities and personnel.

Posted by on Jul 13, 2019

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5 out of 5
We loved the included excursions, the location, the food and the staff.

Posted by , from Kalamazoo on Apr 23, 2019

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Comment from Hotel Management

Jun 12, 2019 by Walter Cordova General Manager

Thanks for staying with us . we appreciate with us regards

4 out of 5

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 21, 2019 by Walter Cordova General Manager

Thanks for staying with us, we appreciate your feedback.

5 out of 5

Wonderful Mid-Winter Holiday

My husband and I needed a long weekend to rest and relax and The Explorean was the PERFECT place to do this. The staff made us feel welcome from the moment we arrived until we said good-bye four days later. The food was excellent, the bar was always open, the pool was quiet and welcoming. Our daily excursions included two different snorkel trips and a Jeep ride around the island with great stops along the way. Each excursion was a lot of fun but we also felt safe and cared for. The room was simple but comfortable and I was able to sleep for 9 hours each night I was there! That felt heavenly. I liked having the Fiesta Americana resort connected and just 50 steps away. We tried the restaurants there a few time as well and there were fun activities at the Fiesta pool during our trip. The Cevicheria restaurant had amazing fish tacos. We already know we are going back. I am hoping - at a minimum - this becomes our annual mid-winter break.

Posted by , from Richmond, Virginia on Feb 16, 2018

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Comment from Hotel Management

Feb 19, 2018 by Alejandro Castañeda

Thank you very much for sharing your experience, it is a pleasure to know that we fulfilled your expectations and that you enjoyed our facilities and especially our excellent service. We hope to have the honor of receiving them again. Best regards.

5 out of 5

Perfect Vacation in Cozumel

Pros: Everything
Cons: Nothing
Location: If you want to be in Downtown, this is not the place.
After visiting Cozumel on Cruise Ships four times, we decided to forgo the cruise experience and fly into Cozumel and spend some time there. After scouring the internet, we decided on the Explorean. What a great choice. I cannot tell you how pleased we were with the location, service, food, access to the Fiesta Americana, and everything else. We are a mature couple with grown children and this fit us perfectly. Every morning we ate at the restaurant at the Explorean and then had the option of joining one of the daily excursions, at no additional cost at all (unlike the cruise ships), or lounging by the quiet pool at the Explorean or going to the larger (and louder) pool at the Fiesta American. We could go to the seaside area and swim or snorkle with just a very short walk through the Fiesta. We took a cab into town and shopped one day for $10 US for the two of us each way. We ate at the Explorean most nights but we also enjoyed the excellent restaurants at the Fiesta and the seaside buffets were nice also. The service was simply first rate, as well as the food. Everyday Ferman, Jesus and Rodrigo made sure we had wonderful meals. Irving and Emilio kept the bar rolling. But especially, Saloman and Arturo went above and beyond to make sure we had a wonderful eight days. Arturos' surprise Mayan Coffee surprise treat on our last night was just incredible. WHAT A GREAT STAFF! The daily expeditions were excellent, especially the Sunset Kayak expedition! Sergio and Rocky were informa

Posted by , from Chattanooga, TN on Dec 28, 2017

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Comment from Hotel Management

Jan 2, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments about your stay, I am pleased to know that the service and personality of our collaborators left a memorable experience during your stay. Rest assured, I will send your thanks to all my team. We hope to welcome you again very soon.

5 out of 5

2017 Family Spring Break Vacation in Cozumel

Pros: The choice of food and restaurants, pools or beach, tours, staff.
A relaxing jungle retreat, within walking distance to the beach, with a very courteous and helpful staff (helps if you know a little Spanish). My family and I had an amazing time there. Many different options existed when it came to food, tours, and relaxation. I was able to try many different foods that I never had before (all-inclusive, yeah), and it was all excelente! Mario, Oscar, and Rocky were very attentive, helpful, and friendly staff members. They were like family. I'd like to thank them for making our vacation a most enjoyable trip, as well as all the others who spoiled us on our trip. We definitely would return here again.

Posted by , from Fort Collins, Colorado on Mar 28, 2017

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5 out of 5

Perfect setting for peaceful vacation

We went to the explorean for a quiet week away. We were not looking for a large resort, but wanting the all inclusive amenities. This resort is tucked behind a larger resort so you have everything available at larger resort (variety of restaurants, spa facilities, etc) that you can use free. However, explorean has it's own amenities also. You have a daily excursion included daily (we did snokeling, a jeep tour where you drove the jeep around island, there were excursions to a variety of places), it's own restaurant (which has amazing food!!!!), it's own pool with a lot less people, it's own juice bar in mornings. I am not sure how full the resort was, but there was never much more than a 5 minute wait for anything. The rooms are kept very clean, there is staff constantly working on sweeping, cleaning, etc all around facility. I cannot say enough about the employees. They worked so hard, from maids, to restaurant servers, to cooks in smaller restaurants. There was also a discreet management presence that shows how important quality is to every employee at every level. The spa was great, had a couple of massages (deep tissue is fairly aggressive :) ). In the other reviews it mentioned mosquitoes, we brought bug spray just in case but never used it. The snorkelling was very good. I really recommend this place, it exceeded all of our expectations.

Posted by , from Chippewa Falls, WI on Mar 15, 2017

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About the The Explorean Cozumel - All Inclusive

Location Carretera a Chankanaab km 7.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services

  • Kayaking included
  • Yoga classes/lessons included
  • Snorkeling excursions included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Bicycling included
  • Surcharge for room service
  • All land activities, and recreational facilities and equipment included
  • Room service not included
  • Snorkeling included
  • Minibar not included

Property Features

The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Unwind on the private sand beach, located just 50 meters away. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Explorean Cozumel - All Inclusive like a marina and an outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. Free self parking is available. This 4-star Cozumel property is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 14 buildings
  • 1561 sq ft of conference space
  • 145 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Lool Kan - Overlooking the pool, this restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the property include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site

Spa Services

Spa Na' Ha' has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Events/parties not allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.31 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Explorean Cozumel
  • Explorean Cozumel All Inclusive
  • Explorean Cozumel All Inclusive All-inclusive property
  • Explorean All Inclusive All-inclusive property
  • The Explorean Cozumel - All Inclusive Cozumel
  • Explorean All Inclusive Hotel
  • Explorean Cozumel All Inclusive
  • Hotel The Explorean Cozumel - All Inclusive Cozumel
  • Cozumel The Explorean Cozumel - All Inclusive Hotel
  • The Explorean Cozumel All Inclusive
  • Explorean Cozumel All Inclusive Hotel
  • Explorean All Inclusive
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  • The Explorean Cozumel - All Inclusive Cozumel
  • The Explorean Cozumel - All Inclusive All-inclusive property

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.