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El Paraiso Hotel Tulum

3.5-star property
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO 1-855-201-7819
4.0 out of 5
Very good!
See all 2 travelocity Reviews

"I would have liked the option to not have my room cleaned daily. A DO NOT DISTURB sign would've been nice to hand on the door handle. " More

By a verified traveler on Wed 31 Aug 2022

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Hotel Description

3.5-star beachfront hotel near Playa Paraiso

On the beach

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Playa Paraiso and 2 miles (3 km) of Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this traditional hotel. Enjoy beachfront dining and relax with free beach cabanas and beach umbrellas. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$179* Per night/room Apr 26 - Apr 27

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Exclusive Bungalow, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Paraiso Hotel Tulum ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for El Paraiso Hotel Tulum

Family (1)
3 out of 5
I would have liked the option to not have my room cleaned daily. A DO NOT DISTURB sign would've been nice to hand on the door handle.

Posted by on Aug 31, 2022

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Comment from Hotel Management

Sep 1, 2022 by Recepcion

Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are passed on to everyone. On the other hand, I will personally supervise that they are fulfilled.

5 out of 5
Property was beautiful, room was small but clean and perfect for us. Staff was amazing. They made reservations for us and setup taxis/shuttles for us when needed. As well as setup our Covid tests needed to return to the USA. WiFi is a bit slow and they use WhatsApp for communication. So download that before arrival because we had a hard time getting mine to download while I was there. But all in all we had a great experience.

Posted by on May 12, 2021

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Comment from Hotel Management

May 12, 2021 by Hotel Paraiso

Dear, Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest at our hotel. Kind regards

About the El Paraiso Hotel Tulum

Location Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO 77780

Property Features

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at El Paraiso Hotel Tulum like an outdoor pool and complimentary bicycles. Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 1 building
  • 1 floor
  • 10 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Paraiso Hotel Tulum offers 10 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Plasma television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

El Paraiso Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Vegetariano Paraiso - This beachfront restaurant specializes in vegetarian cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Snorkeling nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Massages on beach
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property is located in Tulum National Park. The listed destination fee comprises mandatory park admission fees, collected at the main entrance of the park. The main park entrance closes at 4 PM; guests arriving after 4 PM will pay park admission fees at check-in.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 10:00 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

The listed destination fee comprises mandatory park admission fees.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Paraiso Hotel Tulum Hotel
  • El Paraiso Hotel Tulum Tulum
  • El Paraiso Hotel Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.