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The Waves Tulum

4.0 star property
4-star spa hotel near Tulum Mayan Ruins

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Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Front of property
Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes
Deluxe Large Penthouse Apartment Rooftop Pool | Private kitchen | Stovetop, toaster, blender, cookware/dishes/utensils
Lobby
Reviews
8.6

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Spa
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso70 min drive

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 667 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

  • 872 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area | Smart TV, streaming services, printers

Deluxe Penthouse Apartment With Rooftop Pool

  • 1302 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 1539 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area | Smart TV, streaming services, printers

Deluxe One Bedroom Apartment Private plunge Pool

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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4.5 out of 5, Wonderful, (377)
The price is $90
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$114 total
includes taxes & fees
May 27 - May 28
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About the neighborhood

Tulum

Close to the boardwalk/promenade.You'll find Dos Aguas Park and Hospital de Tulum within a 15-minute walk of this Tulum hotel. Tulum National Park and Temple of Doom are also within 3 miles (5 km).

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 52 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • Burrito Amor - 11 min walk
  • El Camello Jr - 12 min walk
  • Taqueria el Sabor Mexicano - 11 min walk
  • Cafeteria Hunab Ku - 11 min walk
  • La Barracuda - 11 min walk

About this property

The Waves Tulum

4-star spa hotel near Tulum Mayan Ruins
The Waves Tulum offers its guests a full-service spa, 3 outdoor swimming pools, and 2 spa tubs along with a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and tour/ticket assistance are also featured at The Waves Tulum. A complete renovation of The Waves Tulum was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 98 guestrooms or units
  • Built in 2021
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2022.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony/patio

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

How close is The Waves Tulum to the airport?

The Waves Tulum is 24.9 mi (49-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at The Waves Tulum?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on May 14, 2024 start from $85.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Waves Tulum have an airport shuttle?

Airport shuttle services are not available at The Waves Tulum.

How close is The Waves Tulum to the beach?

This hotel is 3.1 mi (10-min drive) from Tulum Beach and 4.2 mi (70-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does The Waves Tulum offer free breakfast?

Free breakfast isn’t provided at The Waves Tulum, but full breakfast is offered for a fee of USD 17 for adults and USD 7 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at The Waves Tulum?

No, there is no casino at this hotel.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Waves Tulum?

Free parking is not available at this hotel.

Does The Waves Tulum have a pool?

The Waves Tulum features 3 outdoor pools and a children's pool.

Does The Waves Tulum have a restaurant?

Yes, there is a restaurant on site.

Does The Waves Tulum have a spa?

This hotel has a spa, which features hot stone massages, hydrotherapy, and body scrubs.

How close is The Waves Tulum to downtown Tulum?

The Waves Tulum is 0.6 mi away from Tulum.

The Waves Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 520 reviews" "
Rating 8 - Good. 107 out of 520 reviews" "
Rating 6 - Okay. 46 out of 520 reviews" "
Rating 4 - Poor. 31 out of 520 reviews" "
Rating 2 - Terrible. 21 out of 520 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ragheeba

Traveled with partner
Liked: Staff & service
Right next to the slums, a lot of bugs on property, but amazing service
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and the staff was friendly. I would definitely stay here again.
Stayed 3 nights in Feb 2024

4/10 Poor

Dara

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sadly won’t be coming back
We were very excited to stay at this hotel. We wish they shared options on how to get the the hotel from the airport bit we figured it out just fine and took the Ado bus then walked the 15mins to the hotel. Unfortunately, the walk includes some dirt roads which were unavoidable but the locals were friendly and we never felt unsafe. The hotel only had breakfast even though the website stated there were food options available throughout the day even room service which was also not available. There were no signs to tell you how to get to breakfast which is on the second level so we got lost at first. At first our room appeared very clean but we noticed our towels, comfortable had stains and our washcloths had holes. The knives in the kitchenette were rusty and unusable. The building appeared to have something black growing under some of the private pools on the upper levels. The pool bar didn’t serve food at all and didn’t open or play music until 3pm. We had to go to reception to ask for pool/beach towels instead of them simply being available by the pool like most hotels. Tomas & Omar in reception were super helpful and kind. Much like most of the staff. The cenotes onsite were hard to find and very very dark inside. It didn’t feel safe to swim in at all so we didn’t get to get in. We had high hopes and we’re cert disappointed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
We had the most amazing stay. Extra thank you to Daniel for the great service. We absolutely loved the rooftop deck and pool!
Stayed 3 nights in Feb 2024

4/10 Poor

Bryan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff were nice,breakfast was always good. No amenities were as advertised..pools dirty. Bed was rock hard. The kitchenette didnt have dish clothes or tea towels. No salt,pepper,sugar,coffee filters,coffee..no dish soap..little complimentary things that would make the guests stay easier.every night dogs barking,cats howling. Never a bartender at the swimming pool, there were sporadic occasions a bartender would show up and when he did it was for an hour or so in the evening never in the day. No music throughout the resort. Felt like they didn't care about your enjoyment once your there.
Stayed 6 nights in Jan 2024

4/10 Poor

Joni, Sequim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not as described. Pictures paint a pretty picture and not the truth. Court yard is pretty with trees. Complex is not soundproof dogs bark all night. You can hear people playing in the courtyard from your room. Hot water was not always available. Electricity went out for a night they knew it. They didn’t tell us until that morning what was happening, should’ve given at least a 24 hours notice. I would not stay here again. The website says that there is a restaurant with room service. That is not the case. there are no telephone in the room. They only had breakfast buffet, which was limited. They did it OK job with that. The area around the hotel is very poor. If you want to be emerged in the culture of Tulum then yeah, stay here.
Stayed 7 nights in Jan 2024

10/10 Excellent

S.

Liked: Cleanliness, staff & service, property conditions & facilities
The property and room is very nice and clean. Beautiful inside the property. The surrounding area is in a poor neighborhood. Breakfast closed up an hour early, leaving scraps to pick through. Got a deep tissue massage at the spa and Brenda did an incredible job.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! The staff is friendly and accommodating. Everything was perfect, I will stay here again.
Stayed 7 nights in Jan 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful!
Stayed 2 nights in Dec 2023

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This was not what I expected based on the website and previous experiences in the general area. The staff is very friendly and helpful. The food was poor and not worth the money. Everything is adequate, but not nice and services are extremely limited. The local neighborhood is not inviting and is a taxi ride away from everything. The tours do not pick up there so, again, a taxi somewhere.
Stayed 4 nights in Jan 2024