"The service at Zoetry is impeccable! We were greeted at the port to take their complimentary catamaran. My cap blew in the water and they insisted on
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4.5-star beachfront hotel near Garrafon Natural Reef Park
Beachfront retreat
A stay at this hotel places you within half a mile (1 km) of Garrafon Natural Reef Park and 6 miles (10 km) of Norte Beach. Mujeres Beach is within 12 miles (20 km) and Cancun Mall is within 16 miles (25 km).
All-inclusive
This all-inclusive hotel features a private beach, a full-service spa, and 2 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive ratings based on 19 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive
Everyone (3)Couples (3)Family (2)
5 out of 5
Posted by Edna on Feb 1, 2023
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5 out of 5
The service at Zoetry is impeccable! We were greeted at the port to take their complimentary catamaran. My cap blew in the water and they insisted on fishing it out. The ride over was beautiful! First class! It only got better! They greeted us with complimentary beverages in the lobby - offered us lunch while our room was being prepared - we arrived at noon -the lunch was overlooking the beautiful ocean- the food was incredible! Fresh and amazing! Service was “absolutely it would be our pleasure! “ Melina their sales and concierge gave us a run down on the island and arranged a golf cart and private snorkel adventure. It’s also amazingly close to dolphin discovery.
We felt so relaxed! I made sure I booked the couples massage early after booking Zoetry because there are only a couple times each day you can book those.
We caught sunset each day and honestly their property is one of the best to view right from their pool between the beautiful palms.
I know everyone says to go into town try the local food - but Zoetry had so much to choose from and
Everything was great! Bottle water service - great margaritas - why go anywhere else?
We did arrange a golf cart for two days - we used Zoetrys because we didn’t need to take it back - it was ready right in front of the hotel - you book it for 24 hours (4pm - 4pm next day) planned correctly you would only need it for a day or two.
There are a bunch of speed bumps and the carts are gas. Scooters seem faster :)
Posted by LiseLenee, from Rockwall Texas on Jan 25, 2021
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Comment from Hotel Management
Jan 25, 2021
by Mercedes Gancedo e-Concierge & Social Media
Greetings LiseLenee,
Thank you for taking the time to rate our resort.
We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future.
Best Regards
4 out of 5
First visit to Isla Mujeres and this resort. Since I was traveling with my sister over spring break, I reserved a junior suite that was advertised as having a king-size bed and a full-size pull-out bed, with a hot-tub on the deck. The other rooms had only one king-size bed, so there are limited options for non-couple visitors. We stayed for one week.
Things we liked: Small, all-inclusive, quiet, no crowds to fight. Good food, and drinks. Very friendly and accommodating staff. Great spa (if on the pricey side). Beautiful location.
Things we didn't like so much: The "sit through our sales presentation that is not a time-share" pitch on our first day. [We agreed to sit through it, and it took a lot longer than the promised 90 minutes. We did receive the incentive "cash" for going, even though the program wasn't for us.]
The "full-size pull-out bed" was actually less than a twin size, and clearly wasn't used much since the metal frame had rusted and stained the sheets. (Not inviting.) The staff was very quick to provide a roll-away twin-size bed instead. Also, the water for the on-deck hot tub dribbled in so slowly that it would have taken hours to fill the tub and the water would be cold by that time anyway. I tried to use the hot tub once but didn't bother after that.
I definitely would stay at the resort again and would recommend it, but will be a little wiser that some of the amenities listed on the website aren't quite as advertised.
Posted by SpringBreak, from Oregon, USA on Apr 21, 2019
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Comment from Hotel Management
May 7, 2019
by Social Media Coordianator
Dear SpringBreak,
Thank you very much for taking a minute to share your kind comments and constructive feedback, please allow me to let you know that we have shared it with our management team.
We are looking forward to welcome you back. Our best regards!
Arturo Alcalá
5 out of 5
Loved our stay at this property! Food was delicious and had good options even though only 2 restaurants. Had a spa massage, very nice! I like the location, you can see the sunset right from the property/beach. Very clean. I like that people cannot walk in front of you at the beach (see pictures). Employees are friendly and eager to help/please.
Definitely will be going back!
Posted by a verified traveler on Feb 28, 2019
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Comment from Hotel Management
May 7, 2019
by Social Media Coordinator
Dear guest, Thank you for taking the time to write to us and share your experience and rank our beautiful resort on this platform regarding your stay with us. We are looking forward to welcome you back, Our best to you! Arturo Alcalá
5 out of 5
What an amazing resort!!! The hotel and staff go up and beyond to make your stay memorable. From the moment they pick you up in Cancun with their personal yacht, to your return back to Cancun. With only 35 suites facing the beach, they all know your name and the things you like. Being a single woman traveling by myself, I felt very safe! Being a foodie...their food was the best! Visiting with other guests that were there during my 10 day stay, most of them come back a couple times a year...and have for years. I believe that’s a real testimony to this wonderful hotel, staff and island! A great place to just relax and be pampered!! Can’t wait to go back...soon!
Posted by Robin, from Grants Pass, us on Dec 24, 2018
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Comment from Hotel Management
Dec 27, 2018
by eConcierge
Dear Guest,
Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service.
We wish to have the privilege to welcome you again in the near future.
Kind regards!
Karen Núñez
eConcierge
5 out of 5
Perfect Place for an easy, relaxing getaway!
Pros:Even though it was fully booked it never felt crowded. The staff to guest ratio really helps this feeling. Again the food was fantastic.
Cons:There were a few tiny things in the rooms that need to be looked at, but general maintenance was good.
Location:It is far removed from the town itself, but we loved that about the place. Quite, relaxing, wonderful!
Where do I even start?? My boyfriend and I came here on a recommendation from another friend who stayed. And it was all that she said and more. The food is absolutely wonderful. We were both all-inclusive virgins and were nervous it would be some gross constant flow of buffet food. So not the case! You can order in your room, by the pool or at the restaurants and everything was delish! And drinks were included as well, so you could sit lazily by the pool and the wonderful staff will come by and check on you and bring you whatever you want (no judgement just smiles!). When we got there the hot tub in our room didn't work but the staff moved us to another room the next day with an awesome hot tub we used every night. If you want a party experience in Mexico don't come here - if you just want to chill and relax and have no worries, come here. We paid a few tips along the way just because the service was so good, but really once you paid you spend no money. They even feed us one last meal after week checked out!
Posted by Amy, from Washington, DC on Jan 20, 2016
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Comment from Hotel Management
Jan 25, 2016
by General Manager
Dear, Amy
Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.
It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work.
We look forward to have you back at Zoëtry Villa Rolandi, your home in the Mexican Caribbean.
Your Host,
Marco Soria
General Manager
4 out of 5
Wonderful staff and location-
Pros:See above.
Cons:Hot tub did not work well- controls completely inactive. Was not clean - film on bottom and sides, sand in bottom
Shower very poor
Rain leaked in
Location:I don't understand whey a company the size of AMR would allow these things to diminish the quality of experience that the staff provides so well
We just spent 6 nights at Villa Rolandi. The staff was as good as it gets - virtualy all knew us by name by the second night there and you could not ask for better friendliness courtesy and professionalism. Kudos to management for hiring and training such wonderful people! The overall location and design of the hotel is also top notch. Only 35 rooms with three pools and a small private beach.Located only a $7 cab ride from town but miles away from the towns noise and bustle is a wonderful factor. The private yacht to arrive and depart frames your vacation beautifully. The rooms all have a superb view, the higher you get, the better the view. We started on the second floor and they were nice enough to move us to the third the second night. Large bedroom with nice seating area good sized bathroom in beautiful marble with two sinks - stocked minibar and lots of bottled water- All very nice. Two restaurants - both excellent food give you plenty of options, snacks around pool and drinks everywhere superbly done. A real treat - we struggled to maintain an appetite- we were just totally satiated most of the time- probably should have spent time in the gym, we were too busy relaxing eating and drinking.
Posted by a verified traveler on Dec 10, 2015
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Comment from Hotel Management
May 21, 2016
by General Manager
Dear Guest,
Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.
We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.
With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
Your Host,
Marco Soria
General Manager
1 out of 5
Proceed with Caution
Went to Isla Mujeres last week and the weather was absolutely horrible. Constant rain, thunder and overcast conditions. As a result, called the "vacation" short by four days. Even though occupancy was around 30%, the hotel not only refused to not charge me for the four days, they also refused to give me any credit whatsoever for any future visit. The people at reception could not have cared less. All in all, a very disappointing experience. Proceed with caution.
Posted by Disappointed2014, from Florida on Jun 9, 2013
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5 out of 5
Peaceful Stay
Cons:american breakfast consists of only egg selections
Beautiful hotel, beach and pools. Nice staff and grounds. No kids, quiet and peaceful. Ocean was beautiful. Nice tours at a reasonable price.
Posted by Mamaswann, from Mount Laurel, NJ on Sep 4, 2012
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4 out of 5
Beautiful!
Pros:Free breakfast
Cons:bad bed
My husband and I stayed their last year because our friend had recommended it and I have to say for such a gorgeous place I'm shocked that their beds are so uncomforable??? The staff, the food and the ambiance was perfect but the bed needs help! It was rock hard, with NO top sheet and a heavy down comforter? I was expecting a top sheet and a cotton blanket. Pillows were huge and very hard. Luckily I found one in the closet that wasn't so bad. I hope this changes because we love it there.
Posted by MaryV, from New York City on Jan 8, 2012
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About the Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
A la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment Land activities
Bicycling
Fitness facilities
Lessons/classes/games
Cooking
Pilates
Yoga
Not included
Surcharge for premium or imported alcoholic beverages
Gratuities
Yoga classes/lessons included
Surcharge for premium or imported alcoholic beverages
Pilates classes/lessons included
Minibar (all beverages included)
24-hour room service
Bicycling included
A la carte dining included
Cooking classes/lessons included
Additional gratuities accepted
Gratuities not included
Fitness facilities included
Property Features
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This Mediterranean hotel also offers a spa tub, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres hotel.
35 guestrooms or units
3 levels
2 dining venues
3 bars or lounges
Built in 1999
Manager's reception (free)
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
On private beach
Number of outdoor pools - 3
Free WiFi
Snack bar/deli
Laundry facilities
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive offers 35 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Sitting area
In-room dining (24 hours)
LCD television
Satellite channels
DVD player
Luxury bedding
Pillow options
Shower
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
The hotel hosts a free manager's reception daily.
Casa Rolandi - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Le Metissage - Overlooking the ocean and pool, this restaurant specializes in fusion cuisine and serves dinner only. Open select days.
Late night fare is available from 24-hour room service.
Nearby Activities
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Fishing on site
Golfing nearby
Fitness classes on site
Boat tours on site
Scuba diving nearby
Yoga classes/instruction on site
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a mud bath and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.
Mud bath in spa
Hot stone massage
Spa tub in spa
Body treatments
Thalassotherapy treatments
Hydrotherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Guests must transfer via Boat to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property is accessible via catamaran transfer from Lote I-03 Manzana 12, 77520 Cancún, Q.R. (Dreams Vista Cancun Hotel pier). Scheduled transfers to and from the property are available 6 AM-10 PM. To guarantee transfers, guests must contact the property with their flight details at least 1 day before their expected arrival. Transfers outside of scheduled departures or arrivals will have to use a private service (surcharge).
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: USD 75 per accommodation, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 55 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Onsite COVID-19 testing (Antigen) is available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
Minimum age for COVID-19 test requirement: 18
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 75 per accommodation, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Villa Rolandi Thalasso SPA Gourmet & Beach Club
Villa Rolandi Thalasso SPA Gourmet Beach Club
Villa Rolandi Thalasso SPA Gourmet Beach Club Isla Mujeres
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Zoetry Villa Rolandi Cancun All Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Cancun
Zoetry Villa Rolandi Cancun All Inclusive All-inclusive property
Zoetry Rolan Cancun Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun Hotel
Zoetry Villa Rolandi Cancun Hotel
Zoetry Villa Rolandi Cancun
Hotel Zoetry Villa Rolandi Isla Mujeres Cancun Isla Mujeres
Isla Mujeres Zoetry Villa Rolandi Isla Mujeres Cancun Hotel
Hotel Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun Isla Mujeres
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Hotel Villa Rolandi Thalasso SPA Gourmet Beach Club
Zoetry Villa Rolandi Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive Hotel
Zoetry Villa Rolandi Isla Mujeres Cancun Optional All Inclusive
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is 24.7 mi (140-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive.
This hotel is on a private beach. Don't forget your sunscreen!
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive does not offer free breakfast.
No, there is no casino at this hotel, but PlayCity Casino (7.5 mi) and Royal Yak Casino and Sports Book (8.2 mi) are nearby.
Check-in is from 3:00 PM - midnight.
This hotel offers free self parking.
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive features 3 outdoor pools.
There are 2 onsite restaurants, offering options like Italian cuisine and ocean views.
This hotel has a spa, which features thalassotherapy, massages, and mud baths.
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is 0.4 mi away from Isla Mujeres.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
