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"I really liked the hotel, everything was very good, the food, the rooms and the beach, I will definitely come back I recommend it. " More

By a verified traveler on Thu 08 Jun 2023

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Hotel Description

Family-friendly stay with 5 outdoor pools in Puerto Aventuras

Beachside getaway

You'll be within half a mile (1 km) of Kantenah Lagoon and 2 miles (3 km) of CEDAM Museum with a stay here. Puerto Aventuras Marina and Oasis Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Comfort Room Single

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Superior Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Premium Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Catalonia Riviera Maya Resort and Spa All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (6) Couples (2) Family (8)
2 out of 5
In general, the place was nice but the food was incredibly sub-standard and the beach was not great. For example, the guacamole was runny in Mexico of all places. This was not a 1-time thing, but every day it was oily avocado soup. I have stayed at other Catalonia (Costa Mujeres, Santa Domingo) hotels and they are very nice. Figures this would be too. I was wrong. To be clear, the staff was great it was the food service that was terrible.

Posted by on Aug 11, 2023

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Comment from Hotel Management

Sep 4, 2023 by Catalonia Riviera Maya

Hi Sotirios, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Riviera Maya was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Rivera Maya!

5 out of 5
I really liked the hotel, everything was very good, the food, the rooms and the beach, I will definitely come back I recommend it.

Posted by , from Little Falls on Jun 8, 2023

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5 out of 5
Something is always happening

Posted by on Sep 17, 2022

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Comment from Hotel Management

Sep 18, 2022 by Jenifer Cano - Guest Service

Dear Piotr,We are very grateful that you have chosen us to spend your last vacation. Thank you for sharing your experience with us, we appreciate all comments from our guests. We look forward to hosting you in the future. We are at your service Best regards

5 out of 5

Posted by on Sep 15, 2022

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4 out of 5

Posted by on Aug 31, 2022

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4 out of 5

Posted by , from PORT ALLEN on Aug 1, 2022

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5 out of 5
Loved the Resort and especially the staff. Rosa at La Brisa is phenomenal and so kind. David at The Pure Bar makes awesome drinks! Francisco, Manuel, and others went above and beyond to make our stay enjoyable! The entertainment troupe is AMAZING! Talented young people who LOVE what they do which makes their shows fun and joy-filled! And staff worked so very hard to fight a losing battle of the Seagrassum. It doesn’t need to dampen the mood of vacation at a beautiful resort though!

Posted by on May 4, 2022

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Comment from Hotel Management

May 4, 2022 by Social Media

Dear Alysia, your contribution is greatly appreciated. On behalf of our colleagues, we are delighted to receive this kind recognition. Sure, when they learn how much their work has been appreciated, they will feel very proud. Thank you for sharing. Your preference means a lot to us, we hope to have you back very soon. Best regards.

3 out of 5
The stuff was very rude

Posted by on Apr 25, 2022

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4 out of 5
we stay at the hotel apr 16-22, and that’s the seaweed season, so wasn’t able to enjoy resort beach since it’s was full of seaweed, stuff was working on cleaning… hotel is older and rooms kinda outdated but stuff takes care of it. We enjoyed food: fresh veggies/fruits, lots of variety of cooked foods, very delightful deserts. The other restaurants that require reservations book from day one since they always booked and it’s hard to get reservation later on. We enjoyed our stay, stuff is very friendly, helpful and nice.

Posted by on Apr 24, 2022

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5 out of 5
Animation staff especially Anahi were amazing. We upgraded to a Privileged Suite.The room was incredible. We will definitely be returning.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 6, 2022 by Marcio Santos

Thank you very much for your comments, your opinion is very important.

About the Catalonia Riviera Maya Resort and Spa All Inclusive

Location Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Buffet-style meals included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

A private beach is featured. Catalonia Riviera Maya Resort and Spa All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a health club. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Catalonia Riviera Maya Resort and Spa All Inclusive. Free self parking and valet parking are available.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Plasma television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Wheelchair accessible

Food & Drink

La Brisa - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

El Mercado - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.

La Creperie - This theme restaurant is located by the pool. Open daily.

Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf lessons on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Security system
  • Humane animal treatment
  • Staffed front desk
  • Children stay free - maximum age 6
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Catalonia Maya Resort
  • Catalonia Maya Riviera
  • Catalonia Maya Riviera Resort
  • Catalonia Riviera Maya All Inclusive
  • Catalonia Riviera Maya Puerto Aventuras
  • Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
  • Catalonia Riviera Resort
  • Riviera Catalonia
  • Riviera Catalonia Maya Resort
  • Riviera Maya Catalonia
  • Catalonia Riviera Maya Resort All Inclusive
  • Catalonia Riviera Maya Resort All Inclusive Solidaridad
  • Catalonia Riviera Maya Solidaridad
  • Catalonia Riviera Maya
  • Catalonia Riviera Maya Resort Spa All Inclusive
  • Catalonia Riviera Maya All Inclusive Puerto Aventuras
  • Catalonia Riviera Maya Inclus
  • Catalonia Riviera Maya Resort Spa All Inclusive

You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.